Let me start by saying Dr. Desa is amazing. He has been a wonderful doctor to myself and my…read morehusband. I would give 5 stars, but the reception area brings it down. In the past month I have been told that because they forgot to charge me with something (even though I double checked before I left) that I would have to come back in and pay. They called my phone repeatedly, but every time I missed it and would call back, nobody would answer. I offered to pay during my next appointment, but apparently that was unacceptable. I told them there way no way I was driving in to pay because I was on some pretty heavy pain killers and can't walk or drive. Eventually, after arguing with them they attempted to run my credit card over the phone, it worked even though she was adamant it wouldn't work, low and behold it went through. Second time, basically the same thing, but now all of a sudden giving payment info over the phone doesn't go through. There's no concern, and it's always "you need to come in". No, you need to stop making mistakes and pushing me to fix them, especially because there's not really anywhere to park. There's a side street, but no guarantee it has somewhere open. I'm so frustrated with the receptionists I'm considering looking for another doctor. Too bad, Dr. Is the best.

I've been going to this family practice (& walk-in) since 2011 and the only thing that makes it not…read moreworthy of five stars is the ever cycling reception. They had two, recently, leave who were very competent, polite, and endearing workers who were good about their work and took it seriously, they didn't treat it as the in between work it was until they landed whichever medical reception job it was they wanted, or technician, etc. The current reception (as of the first week of August 2018) is disorganized and uninformative. I gave them all the information required of the patient the doctor was to be seeing, without being told the full scope of the process and that the patient could wind up not being seen at all due to the circumstances at hand. I wouldn't have brought this person along with me had I known this was a possibility, because I would have known the possibility would have been a reality and told this person to not bother right now - they are someone who just doesn't have $65 laying around so they can see a family doctor. It was very frustrating for me, as well, because I am not kin to this patient and the reception kept coming to me for information and talking to me and COMPLAINING to me about the situation as if I knew of and had control over what was going on. They were in breach of so many confidentiality agreements by speaking to me on all of these matters and yet this receptionist continued to berate me on the subject as I waited to go in for MY OWN doctor's appointment. Do not go to this clinic for walk-in purposes. Only go if your general practitioner is located here. Otherwise you're playing a game of Russian Roulette on what the reception is going to be like and who it's going to be and how they're going to (mis)treat you during your, hopefully, brief visit. The doctors, however, are fantastic people. It's unfortunate.

Great service, and great staff. They took my needs seriously and listened to my requests. Highly…read morerecommend!

Been going to Dr Dutczak for close to 25 years now. He's thorough, knowledgeable, and gives you the…read moreinfo you're looking for in English. Truly a wonderful, caring man. His receptionist can be a bit brash, but she keeps the office moving, knows what she's doing, and has a way with the patients. And her dog is adorable!

My name was Denise Friedrich many years ago when I went to Dr. Dutczak and he sent me to a…read morepsychiatrist Dr. Dennis Martin who ended up ruining my entire life and then Dr. Dutczak said Now that you know it is nerves you can get back to work and it was not nerves. Many psychiatrists since have established it is bi polar disorder with severe anxiety a serious brain disease and a severe chemical imbalance. I ended up many times so mentally ill I was yelling out in the street and on street cars and buses and in the hallways of my apartment building and thank God I got help and I think it was because of the rotten area I was in when I met both Dr. Dutczak and Dr. Martin who ruined my life. I hope they are happy.

Efficient, prompt and professional staff. Highly recommend…read morethis location. Best to book time online.

Well I'm a little upset but it's not today's receptionist fault. I was in here yesterday and they…read morewere great except I needed to come back for one of my tests the next day. So I woke up early to be here for 8am however when I got here they didn't have my test on file. So now an hour later or me trying to get a hold of my doc for the form again , today's reception called the head office and was able to get them to fax my form back to them. Bad thing is I'm waiting here and don't know how much longer it will be bit atleast they try everything possible today to help.

Excellent service!! The lady was so polite, friendly, and helpful. People were coming close to…read moreclosing and she made sure everyone had their tests done before closing and locking up. Not once did she complained but greeted everyone and took care of every person's needs. I highly recommended and will continue going there. The facility has been newly renovated so lots of seating area and really clean. Again highly recommended!

I was a patient of Dr. Cassam's for my first pregnancy. She did not follow up with me on any tests…read moreI had to do while pregnant. She treated me as if I should know what tests had to be done... She was outright mean to her assistants while I was there and always seemed in a bad mood. Flash forward: my baby is two and I book in to see my doctor because only after two years of being a new mom was I thinking about taking control of my own health. I booked in for a check up and the next day her office called to tell me because I didn't check in with her for two years she no longer is my doctor. Maybe I misunderstood the relationship between patient and doctor but I didn't think you could break up with a patient just cause I didn't have the need (or time) to book an appointment for myself. After this experience I did not want her as my doctor anyway. Good riddance. I never write reviews let alone bad ones but women.... with female issues...I wouldn't step foot in her office.

Rude and unhelpful staff. I was born in Canada and lived here ever since. I wasn't able to find my…read morehealth card, but I had the number and I had government issued ID. I was refused service by the nasty front desk and whoever the doctor was in back. I went 2 kilometres up the road to Greenwood, Danforth, Medical Centre and was seen in under five minutes. Their front desk person verified my health card in their system and their doctor had a lovely demeanour, was super helpful and knowledgeable.