First impressions matter, especially if you're the face of an organization. Holy moly, this was the worst interaction I've had with medical office staff. I called to schedule a new patient appointment. The woman who answered was incredibly rude. She asked which doctor I wanted to see, I said I wasn't sure of her name except that she was a female Latina. The receptionist gets snippy, says, "That doesn't help me at all." Then she just goes silent for, like, two minutes. I actually had to check that she was still on the line. So I say, "Well, can I just get a female doctor?" and she says, "Well, which location?" I'm totally flabbergasted, so I reply, "Ummm, the location I called? On Watson Road?" More silence. She finally gives me a date and time which I am now canceling because there is zero chance that I'm going to have any more contact with this woman. read more

Terrible customer service! I don't think any of these "doctors" went to medical school.

Southwest Medical reception staff: not so awesome/downright rude on the phone. Dr. Bergfeld and his office staff: awesome. Thoughtful, knowledgeable, quick... I didn't even sit down in the waiting room before they called me back. Plus they give you print outs of every thing (condition, treatment, etc) you discuss during the visit. Gotta love some take home documentation :) read more

The doctors are great but you sit on the phone forever to make an appointment. I called because they called me. After being on hold for 5+ minutes I was disconnected. I called back and it was over 10 minutes before I talked to a person. Now that person was polite and efficient and it only took 90 seconds to re-schedule but the hold time is ridiculous. Saint Anthony's has taken over the management of this facility the customer service has plummeted. If I did not like Dr. Shetty so much, I would definitely take my business else where. read more

office help lie, missinform you.rude long waiting after apt time.its like the blind leading the stupid, dr is good, for 5 minutes, office help suck. read more

Dr Patnana was the least knowledgeable physician I have ever encountered. She was far more worried about her hair, outfit and gossiping about the Dr she took over for than her actual job. read more

Because of my insurance I have to get a referral anytime I want to see a specialist from my primary care MD. This issue has been going on for YEARS. They wait until the last day before an appointment to attempt to send a fax referral to my specialist. Current issue. On June 11 I saw my PCP and gave him a profited request to do a referral. Since then I have called 5 times to see if it has been done. My appointment is tomorrow. Referral still not sent. Today I get a call telling me I have to give them 3-4 days advance notice so I should reschedule my specialists appointment. Hello! I started this 13 days ago. This is not the first time this scenario has happened but it may be the last. There are many doctor in the phone book and I'm about to find one that has some degree of efficiency in their office.. read more