5/13/26 Visiting one of my Nurses and her husband who was admitted. Parking 5/5 Lots of parking lots and options. Love the entrance driveway, roundabout and nicely done desert landscaping., Office experience 5/5+++ The main entrance and lobby is gorgeous. The large space is tastefully done in polished granite or similar stone with the center of the lobby has a design true to the hospital's mission. From the center of the Lobby you can look up several floors to the Mission Dome. Adjacent to the main lobby are other interesting side lobby's with Artwork, some depicting the Missions bones, SW Artwork, and a Wall-of-Fame 2006 photograph that captured nurses S who's now on our Medical Team. Nurse S and her husband were in the ER and Later that day transferred to a floor before undergoing a procedure to address their findings. The room was surprisingly spacious which easily competing six of us. It was a great visit with some truly amazing people we live dearly. This was my first visit to the hospital and from everything we observed and the care provided to Nurse S's husband I can see why they insisted on coming to Mercy Gilbert Medical Center.. Be well my friends, love on those around you-SYOY! read more

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Scam artists that act/operate as a healthcare company. Swindle thousands of dollars from people and then try to charge more when the balance has been paid and they won't provide documentation for their claim of a bill being increased (after we paid it off and received confirmation by two of their employees) by the insurance company. We will be researching legal advice and reporting this behavior to any and all government oversight agencies that we can. You also have customer service/billing support based out of India. Your "employees" barely speak English and are very rude and refuse to provide evidence of their claims that we owe more (after the balance was paid in full). When we asked for her name, she hung up on us so that we couldn't grab her name. You shouldn't be allowed to operate any business like you do, let alone one that supposedly is there to care for people's health care. read more

You can read the full account of what happened in the images I post with this review - it was too long to post the whole thing. My experience with Mercy Gilbert Hospital and New Horizons Women's Care during the birth of my daughter was profoundly traumatic. During pregnancy, I disclosed my history of sexual trauma and PTSD to Dr. Bustamonte at New Horizons. I was assured this would be documented for my care team and I would be provided with informed care. At 39 weeks, I agreed to a cervical exam after previously declining them. My husband was present because I was extremely anxious. I felt the examination was aggressive and inadequately explained. I asked Dr. Bustamonte to stop, tried again, and again asked her to stop. I ultimately dissociated and had a panic attack. This was reported to New Horizons staff. I entered my induction day on 8/16 already terrified. Throughout my induction at Mercy Gilbert, I experienced multiple panic attacks and repeatedly explained that my distress was trauma-related. Dr. Izenberg was also aware of my trauma history, yet described me as someone who "wasn't a big fan of cervical checks." I explained that this was not a preference--it was a trauma response. I found his bedside manner dismissive and initially declined his care. After more than three hours of pushing, Dr. Izenberg attempted to manually turn my daughter and assist with a vacuum delivery. During this, I explicitly asked him to move his thumb from my clitoris. I felt him do it again after I had established that boundary. The vacuum was unsuccessful, and I ultimately agreed to a C-section. Before surgery, I told the nurse Abby that I could still feel my abdomen. Dr. Izenberg pinched me to test the anesthesia, and I told him the sensation was sharp, not pressure. During the surgery, I repeatedly told the team I could feel sharp pain. My husband heard Dr. Izenberg say to anesthesiologist Dr. Ambus, "she's feeling this." I was ultimately put completely under with Propofol. I missed the birth of my only child. I did not see her being born, hear her first cry, or experience those first moments of skin-to-skin. My husband also missed her birth after becoming so frightened by what he witnessed that he nearly passed out and had to leave the operating room. Afterward, Dr. Ambus told us they had anticipated the possibility that I might feel pain and had a "game plan" to put me completely under. We were never told this beforehand. He also referred to the medication as "happy juice," which I understood to mean additional medication--not being rendered unconscious. He later acknowledged he should have been more specific. The patient-experience process afterward was also extremely frustrating. Jill Van Dine, the L&D charge nurse, gave me a handwritten Customer Relations number that I could not decipher and that did not work. I called her twice and left messages; she never returned my calls. I called the hospital multiple times, was transferred through automated systems and menu loops, eventually received an email address from an operator, and then discovered that the email address was invalid. A representative, Diane, eventually called from "No Caller ID" while I was feeding my newborn, leaving me no way to call her back. My daughter and I survived, but survival does not erase trauma. I hope Mercy Gilbert and New Horizons investigate what happened and make meaningful changes. Patients deserve to be listened to when they say "stop," taken seriously when they say "that hurts," and given an accessible way to be heard when something goes wrong. read more

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The nurses and staff have been AMAZING and so kind. However, I am extremely disappointed that they put me in an overflow room and I have had to stay here the whole time. Over $2500 out of pocket I paid for this hospital stay and I get to share a room with a stranger. It seems like this is an actual waiting room they turned into an overflow room with curtains. There isn't any privacy really because theres no door, I have to go down the hall to use the restroom because there's not one in here. I was told and understand that the rooms available (there are empty rooms they have already assigned to incoming patients) are for patients who need more oxygen and suction stuff and what not, but I am a patient too, just like everyone else. Just in: they came in and are giving the lady in here with me a room after I have asked all day!!! ARE YOU SERIOUS!! BULLSHIT!!!! read more

Between here & their sister one (Chandler Regional) for the PAST YEAR I see why their rating is not even "3" stars!!! My roommate & caretaker as I'm multi chronic type disabled has had visits to BOTH ERs & my being healthcare advocate, I've had to ENSURE to let them know: We WILL NOT REPEAT ALL the tests and such you've all already done for milking insurance! It SHOULD NEVER TAKE A YEAR TO GET A DIAGNOSIS!!!! Not when it threatens his life also to where they've had to put him in ICU at times on visits! FINALLY, after confronting them with this RIDICULOUS charade I'm so over NOW they admit "we don't know what's going on or happening"! A YEAR?! To tell us this?! Then speaking to patient relations department after a nurse told me to SHUT UP, they're talking to him... come to find out from that dptmt THEY HAVE PUT MANY DIAGNOSES in his file but NEVER SPOKE A WORD OF THEM AT ALL TO HIM OR ME! Ensure to GET A COPY OF ALL YOUR WHOLE FILES FROM MEDICAL RECORDS!!!! I've had to do the same for my files from drs in Louisiana when I moved here! Better Business Bureau helped some to get my files but others...still, after being here 5 yrs the two vascular surgeons and hematologists offices (LA & TX) REFUSE TO SEND MY FILE knowing it will show their medical NEGLIGENCE!!!! They'll take your patient rights like this with files as the start to what else is next! Here on out it's going to be St Luke's Hospital for us both anymore! read more

Omgosh horrible experience. My mother came in for outpatient surgery and they sent her prescription to the wrong pharmacy and wouldn't change it after we told them they were closed and they insisted they weren't and we would be able to make it on time. They were closed and we cannot pick up her prescription that she needs she is in pain and she needs antibiotics they won't send in a new one and they said to call her doctor and they are already closed. read more

They let me lay in bed for 2.5 days with a broken hip and did nothing but give me an IV and kept bothering me. The "doctor" was no good either. I hope I never have to go here again. I fell and broke my hip, extreme pain, and they did nothing for so long. This was terrible care. After the surgery the nurses would not get off their carcasses to help me walk. The place sucked. I would give this place a negative 1,000 if I could. read more

If you have an emergency situation and need immediate, private service - this is not the location to go to. You're better off going to a smaller E.R. location. Most hospitals have rooms for their emergency room patients but at this location you'll be situated in a small area within their hallway separated by curtains from other patients. All your business can be heard by the patients to the left of you and the right of you. For instance, we knew the patient to the left of us was there for appendicitis and had bathroom issues at least twenty times that day and the patient to the right of us was 16 weeks pregnant with complications. Whatever happened to HIPAA rights and violations? For a hospital that looks so very fancy from the outside, the emergency department situation is not up to par and very substandard. The nurse and doctor/PA who helped us were wonderful but it's obvious that they are understaffed and the logistical setup needs to be reconsidered and reconfigured if they truly care about the community they serve. We were there for 7 hours! read more

I had a really frustrating experience with Dignity Health Mercy Gilbert's pre- registration customer service. Their call center is outsourced, and the representatives clearly don't have a solid understanding of basic insurance procedures. What should have been a simple issue turned into a long, exhausting process with no clear answers. On top of that, their listed hours say 8:00 AM to 6:00 PM, but no one actually starts taking calls until around 9:00 AM, which is really misleading and inconvenient. The hold times are also unacceptable--over an hour just to speak with someone, and even then, the help provided was minimal at best. Overall, this was one of the worst customer service experiences I've had, especially for something as important as healthcare!! Horrible customer service! read more

Terrible service my mother in law was having extreme pain & wanted her to wait 1-2 hours to attend her.

Please take this review seriously. When checking into the emergency department due to chest pain and fainting, a blonde petite woman who is basically a receptionist gets to play god and decides if you're high risk or if you're low risk. She sent me back to the waiting room with a blood pressure reading of 170/92. I am a 27 year old female. As I was waiting I used the bathroom and completely fainted on the floor. Once I came to, I walked to the blonde receptionist and told her what had just happened. She told me to "go sit down". That was completely unacceptable and highly inappropriate. As we left, the paramedics met us at urgent care and evaluated me as high risk because of completely abnormal EKG's. Come to find out I have a genetic heart disorder called Wolff Parkinson's White syndrome. This can be fatal if a patient goes into cardiac arrest, ex.- passing out, chest pain, irregular heart beats. Let it be known that this woman double downed and still wouldn't have a doctor just check me. Moral of the story is, if you can go to a different emergency room I highly highly recommend it. I went to the Mayo, they assessed me as high risk and kept me for observation. If I hadn't advocated for my health, I could very well have died. I hope my story helps and saves people as well. Hopefully someone from will reach out to me and apologize as it was the scariest day of my life. read more

What a show . They can't seem to get out of their own way. 12 hours and still haven't gotten a stuck in the overflow of the poor management definitely. Went in on a Monday afternoon and there was only four people in the waiting room here. I am still 12 hours later. read more

I am extremely concerned and disappointed with the level of urgency shown in the emergency room today. I brought my mother in because I believed she may have been experiencing a stroke, which is widely known to be a time-sensitive medical emergency. Despite explaining this during check-in, we were left waiting approximately 15 minutes before even being processed. It is very troubling to see potentially life-threatening conditions seemingly handled with the same level of priority as non-emergency issues. In situations involving possible strokes, every minute matters, and delays can significantly impact outcomes. I understand emergency departments can become busy, and I respect the hard work of healthcare professionals. However, the lack of urgency in this situation was alarming and unacceptable from a patient and family perspective. I hope this concern is taken seriously and reviewed appropriately so that future patients experiencing critical symptoms receive the immediate attention they need. read more

This hospital should be held liable for having Doctors like Aryan Toosi who incorrectly diagnose situations like that poor baby who was alive yet, pronounced dead. That doctor needs his license pulled and him and the hospital need to be punished! That poor little baby is worse off now! That family is going to need millions of dollars for that child's care throughout his life. I hope this hospital goes out of business. this isn't the first time I've run across an idiot doctor at Mercy Gilbert. You have to be smarter than those doctors. And from what I've seen, it's not that difficul. shame on you all! read more

Frankly, it probably better to just go ahead and expire, bc if your pressure is up before going there. it will only get worse here.. having to stand at the front desk and give ur info thru prison glass is the first issue... then go to a hallway to be seen while twenty other patients are there next to you being seen with zero privacy. it was like a different country or a large underfunded skid row atmosphere , or tv stage inner-city scene, the stroke wh been better... read more

I have stayed at Dignity Hospital several times since moving to Arizona. This hospital has always had the nicest nursing staff great doctors who care & have empathy which is wonderful. The medical care is detailed. They cover all your concerns & make sure you understand your treatment plan & they work with you to be sure you're comfortable with each part of your treatment. I have been to the other big name hospital twice and NEVER again will I go to B-----R hospital again I honest thought they WERE trying to kill me during the timeframe of Covid. I almost would bet on that!! Dignity , after several stays I give 5 stars. No doubt good hospital. Good staff. High Standard of excellence read more

Doctor Kristen Sumner and the nurse Matthew are the 2 best medical professionals i've ever seen!

Service was slow, care wasn't much care at all. I was there for an emergency breathing problem a few months ago. Ruined my birthday. I was reminded of this when the news came out that a breathing living toddler was declared dead even though the nurse and the police who brought the toddler in said he was breathing and the doctor didn't care. What kind of hospitals have doctors who can't tell the difference between a living person and a dead person? I'm think I'm lucky to get out of that hospital alive. read more

A two year old was wrongly pronounced deceased by a doctor working here! when nurses tried to speak up, he ego checked them. THE CHILD WAS STILL ALIVE 5 hours after ? You need to put out a public statement ASAP. Absolutely disgusting.! read more

His care has been exceptional and his nurses and staff are wonderful! He has been a little cranky since he was in pain, but they were so understanding. read more

Prompt add mission. Food better than some fast food restaurants. Was here for 3 days and thought staff did a good job considering how busy. Meet the best nurse who cheered me up daily. Her name was Teresa She worked the second floor. read more

So impressed with Mercy Gilbert! I have never met a staff member who wasn't friendly & very helpful . Aris in the cafeteria goes above & beyond! He is an amazingly talented chef who gives a new reputation to "hospital food". Long gone are the days of bland, boring hospital food. His citrus vinaigrette dressing is by far the best I've ever tried ! read more

My wife was recently admitted into the hospital on the 2nd floor Room 226. We were blessed to have Jenni Has our Nurse. And when the doctors failed to give us the answers or solutions we needed, she went above and beyond to get them answers and solutions. She is an amazing nurse and an amazing person. And we truly are grateful for her That's why I'm giving 5 stars. Thank you Jenni. read more

Worst hospital visit ever. Brought my newborn in because he can't go to the bathroom and if he does, his stool is hard as a rock. Waited an hour and a half and still didn't get seen. Told them we were leaving and they said we were gonna get seen probably in like 10 minutes. Like for real?? an hour and forty min?! Maybe more?! And that wasn't even certain, they hit us with the probably. We declined and drove back home. I highly suggest if you need to be seen pretty but isn't life threatening that you make the drive somewhere else. Good luck y'all! read more

I had my beautiful baby boy here a week ago and had an amazing birthing experience. The L&D and postpartum nurses are angels. I had about 8 nurses throughout the process and felt taken care of and heard the whole time. read more

This is my 2 d trip here and they are totally incompetent. They take way too long to get labs done. I honestly think they're just padding their bill. Nursing staff does not seem to have a clue. Half of them barely speak English. The process of getting treatment is very slow. I would highly recommend going somewhere else. read more

Nurses here don't have any training. Make sure you MAKE them let you read your paperwork they're having you sign because they will try to get away with anything. They also don't give people rooms and will just stick people in the hallway with a cot, put people out for 10 hours when they say they're going to "help them" and "be right back with a doctor". I was hysterical for a pretty good reason and then one of the nurses literally sneered at me from across the hall - the same nurse that came rushing to hold me down and literally used his hand to cover my entire face (nose and mouth) and suffocate me while holding me down. I had to SCREAM " I CAN'T BREATHE"....MULTIPLE TIMES before the nurse to my left was HORRIFIED staring him in the eyes saying "I don't think she's spitting, she's not spitting". He just kept saying "She's spitting". How can I be spitting when I'm saying "I can't breathe"? These people are lunatics. I was nearly overdosed. I would never recommend this hospital. Ever. read more

I would not recommend this hospital to anyone. My 82 year-old mother visited the ER for constipation and urinary issues last month. The ER doctor performed a procedure and we thought we were going home. They suggested we stay overnight to monitor my mom's condition. That sounded reasonable. Little did we know that 8 days later we would be leaving, with my moms health so much worse than it was when we started. We felt lucky that my mom was even alive! The incompetency and negligence that occurred during her her stay was completely unacceptable. The doctors on staff were part of a residency team, who completely prescribed medication over and over that was harmful to my mom. At one point, they tested her to see if she was catatonic. I cannot express loud enough to steer clear of this hospital! I am shocked by all the good reviews. Maybe people that are upset do not review, but honestly, you di not want anything to do with this hospital and the incompetent doctors who work there. read more

Don't come here if you are experiencing heart issues. We brought my daughter back for the second time in a month, at her doctor's request. We're sitting in the waiting room waiting and waiting. There are two other people also with heart issues also waiting. One of them said she was brought by ambulance. Why would they make you wait in the waiting room if you were deemed urgent enough to be brought by ambulance??? Our first trip was fairly unhelpful, as they ran a bunch of tests, then referred her to a cardiologist. Why is it so hard to get decent health care??? read more

Formal (for hospital commendation or patient feedback form) I would like to commend PA Nicole and RN Jacob in the Emergency Department for their outstanding care. My wife and I visited the ER due to post-surgical complications, and both providers demonstrated exceptional professionalism, compassion, and expertise. Their calm, reassuring manner transformed a stressful experience into one of comfort and confidence. We are deeply grateful for their dedication and kindness. read more

Absolutely love the staff and my experience at the hospital, but it was a complete nightmare when it came to billing. For some reason when it came to working with champ VA, it was impossible for them to build them, but it was because they submitted the bill incorrectly and every time I tried to call and get it adjusted the representative weren't able to help or do anything it wasn't until I went to the hospital itself to find the correct phone number where I was able to get assistance, love this hospital, but they should really work on their outsourcing and the information that they provide as they kept saying they're unable to change the bill or do anything, but did not provide any resolution like a number to call or ways to resolve the problem. I will most likely be going to another hospital to avoid any issues like this in the future. read more

30+ years of healthcare experience and the communication between family, patient and doctors is the worst I've seen. On Dignity website with no ability to contact patient advocate or administrative. Awful read more

Terrible medical facility! The front desk staff is not knowledgeable about insurance processing. Gave information that was incorrect. Was supposed to be under insurance and then they had several nurses and such who were not in network talk with me and billed me for them since they weren't in network. They wouldn't send documentation and 3 years later went to collections. The bonus to this is the incompetent medical staff said nothing was wrong and 2 days later GP found several issues on a test and prescribed medication which fixed the problem. Big medical group who doesn't care about their patients or train their staff well. read more

Our experience is the ER was Terrible, my 22-year-old son was having severe chest pains, he got to the ER first, he checked in and told them that he was having bad chest pains, they said they would let him know when they had a bed ready, I got there about 10 minutes after him, I assessed him, I had never seen him like this, he was in so much pain, he told me he felt like he was dying, after about 10 minutes I went up to the window again and told the lady that my son needed to be seen right away, he is having severe chest pains, she looked at me and said, I will let you know when we have a bed ready, they did not even triage him, which I thought was crazy. We finally got called in, but then waited another 20-30 minutes for someone to assess him. They did an EKG, took his vitals, took blood for testing. After the results came back from the blood work, they told us that his troponins were highly elevated to 3500, for a man his age they should be 35. They said he had myocarditis, which is very serious, he was then admitted and eventually was moved upstairs to a room. I was told by the staff that because of his age, he was not taken seriously, we waited almost an hour to be seen for severe chest pains. Something needs to be done, this is unacceptable, chest pains should always be taken seriously, no matter the age. Things did greatly improve when my son was moved upstairs, we had a great nurse named Mike (B253), he was his nurse for 3 days. read more

My Brother in law had to be seen at this facility and I just can't tell you how wonderful the staff is here!!! Jordyn and Allyssa in the Emergency Department were just wonderful!! All the Doctors were very thorough and kind. I just highly recommend this hospital!!! read more

Incompetent. I go in complaining of severe pain. They tell me there's nothing wrong with me. I'm exposed to F1 and end up back in the hospital complaining about the continuing pain and end up spending 11 days in the hospital because of F1, where they did they best to make everything worse. They throw so many drugs at me I start passing nothing but black water and lost 11 lbs in 11 days. The day I got out of the hospital I stopped taking all of these drugs they gave me and my health improved and the black water stopped. They ran test after test that have nothing to do with my original complaint. They did biopsies and when I followed up with a doctor, I was told they missed all 4 times that they tried (and they keep sending the bill). I'm not really sure why they did the biopsy, it had nothing to do with my complaint. They give me a long list of drugs that made me sicker then when I went to the hospital. Then while drugged up on opioid's, they run all kinds of tests that have absolutely nothing to do with my complaint and continued to tell me nothing's wrong with me. Then one nurse had the edacity to tell me that she wished all she had to do was lie on bed and watched the Olympics. There are a great number of nasty people in the world and she's one of those useless ones. So to all of the incompetent nasty morons in that hell hole, that wouldn't listen and said there was nothing wrong with me, heads up halfwits, L3-L5 are either ruptured or bulging. Imagine that. I found a Dr. that knew what he was doing. All of those useless CTs, x-rays, .... could have been avoided if you had just listened to me and ordered an MRI of the lumbar. But no, all of the overly educated bozos that couldn't find their ass with both hands and a flashlight, that thought they knew better, but were too stupid to listen, well this the part of where I get to tell you how useless you are? Furthermore, I don't understand why the sideshow at the circus, the one where Michel Jackson resurrects Cruella de Vil is allowed to practice medicine. She terrifies patients read less read more

This hospital is beautiful and clean. The staff are beyond courteous and helpful. I'm not sure I've ever been treated so well in a hospital setting - from admission to surgery to discharge. Parking is plentiful. There seem to be plenty of safety checks in place so that patient care is done without error. No one wants to need a hospital, but when I needed them, Mercy Gilbert took great care of me. Overall wonderful experience. read more

Staff ignored my requests and communication was non existent. Had a bad experience giving birth and they did nothing to help me even though they said they would, just left me to my own devices instead of following through with anything. I loved my nurses afterwards who cared for me but not the doctor or attending nurses during my birth. read more

Great experience! Staff was exceptional- Mercy, Bridgette, Brooklyn. Food was decent. Support staff on second floor were great! read more

My husband was sent over from the core institute for fear of DVT. While waiting for our procedure to be done, we saw nurses walking away from their charts, leaving them open for anyone to read, no privacy screen what so ever, bathrooms smell like old stool, everyone is triaged in the hallway or made to wait in the hallway with only a curtain as privacy from your neighbors. Everyone is free to stare as they walk by the hallway. When it came time to collect our copay, they tried and argued that our copay was double what it was, stating someone with the same insurance was just seen and that's what they had to pay. Forcing me to prove what we owe, instead of them just checking. Apparently if you have the same insurance policy as someone they feel a bulk charge of $300 is acceptable. We heard lab techs disrespecting patients when asked how much longer it would be, even being snarky when a patient said they were going somewhere else. Stating bye, I don't have to rush for you. All in all very unprofessional environment. read more