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    Mercy Full Project

    3.5 (30 reviews)
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    Updated 2 months ago

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    Services - Mercy Full Project

    Animal shelters

    Pet adoption

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    Reviews With Photos

    Idina, renamed Coco Chanel

    We are so thankful to the staff of Mercy Full Projects for introducing us to Idina Menzel and choosing us to adopt our little princess! The care they take in ensuring their rescues find the best homes is outstanding. Thank you to Erin, her foster Mom, for answering our questions and supporting us through the adoption process. It is well worth the adoption process when the reward is a new and loving member of your family!

    Front entrance
    Tyler S.

    This past weekend, my husband and I adopted the most perfect dog, Hercules, from Mercy Full Project. On Thursday of last week I emailed Mercy and was expecting a response within 3-5 days, however I got a response within 12 hours. They were very responsive and asked us to compete the application and submit a video of our home as a virtual site visit. Once we did that, we went for a meet and greet on the Saturday at their facility in Tampa. Within minutes of meeting Hercules, we knew he was the one. There were other families that met him that day and a decision was made as who would be best for him so we anxiously awaited a call back. At 11:30am, we got the call and were invited back to spend more time with him and finalize the adoption. Special thanks to his foster mom, Judi, who took care of him the past week and helped him be the Hercules we met and fell in love with. All his vaccinations were up to date, he was neutered, was negative for heart worms and was even microchipped. I highly recommend Mercy Full Project for anyone looking to adopt in the Tampa Bay area!

    Getting ready for Puppy Yoga!
    Stephanie B.

    Mercy Full Project is run by a dedicated owner, Heydi, and a team of caring and committed volunteers and fosters. We adopted our Suki on 12/24/23...and we were very pleased with the thorough adoption process. While the adoption process can seem a little tedious and tough, it really ensures the animals and the adopters are matched appropriately, lessening the chances of animals being returned. I also LOVE volunteering with this organization. It takes a massive amount of time, coordination, and communication efforts, along with grueling hours, and hard work to run a rescue organization. Things do not always run smoothly, but everything is done with love, passion, and the focus is always on the animals! I am always in awe of the efforts of Heydi and her team. Through this organization, I found the perfect addition to our family, I have helped dogs learn how to love, and decompress, and I've been a part of the community.

    Gabby P.

    Unfortunately, I really thought highly of this facility when I first started fostering with them. They provided me with food, beds and a cage for the pets I have been fostering. But the way this place is run, is so disappointing. They seem like they care about the pups, but recently they are just rushing, and trying to push pets out as fast as possible. Ive had three foster babies with them now, and they are just rushing to get them in and out of the facility. When I expressed my concerns for the dogs in my care health wise, they were brushed off or I was ignored by the people in contact with me. They do not tell the potential adopters about health issues the pets are experiencing (for example; the pet i recently fostered was heartworm positive, and will need to undergo months upon months of heartworm treatment OR an expensive quicker treatment with your own vet.) They do not put it on their application pages, and they dont tell you when meeting pets. My foster had multiple health issues to take care of before being adopted out, but this is not anywhere on any page that they post. The website or the facebook page. They constantly contradict themselves and lie on the posts to try to get the pets adopted faster. For example; I posted a picture of a post they made about my last foster. She has never been around cats; and they know that. But they said shes good with cats, then contradicted themselves later in the post. This is just one of the ways they change the truth to attract more attention. My last foster had multiple issues I brought to the owner's attention, (for example; a lump on her side; bladder incontinence.) These were brushed off. Instead of helping the pup, they were booking more and more meet-and-greets to try to get her adopted as soon as possible. Id like to also speak about one time I came into the facility to get the animals I had been fostering vaccinated. The owner held the animals in place by the front door while the (veterinarian), in jeans and a tee shirt, proceeded to poke and prod the animals in a rushed manner. This was extremely unprofessional, and honestly so sad to watch. These are only some of the experiences I had working with this organization and the owner. They pride themselves on how they treat their volunteers and fosters; (flexible schedule, communication ease) and I was welcomed with open arms when i communicated that I wasn't available on weekends. Later, I was scolded almost about my schedule, because they said weekends are the best time for them. They asked me to meet them at 9pm at night, they rarely gave me but a few hours notice, and when I could not fulfill because of work, they degraded me and the adoption coordinator got aggressive. Its just upsetting as I know you have to run a place of business but the care and effort should still be there. I hope everyone who adopts from them makes sure to pay attention when adopting! Ask lots of questions, do not let them rush the process and make sure you know exactly what you are getting into! * IN RESPONSE TO COMMUNICATION FROM THE OWNER. I was threatened with legal action as I have "no physical proof" to expired vaccinations or medications. I want to make clear everything that was said within this review were PERSONAL interactions I had with the owner herself. I worked with this organization, fostered, and was even offered a position in the facility. Conversations/comments made were either directly to me or in the open around me.

    Goose

    I've been looking to adopt a best friend/running buddy for some time but could never find the "perfect match" -- either with the dog or the rescue organization. That changed when I saw Goose on Mercy Full Project's site. What I most appreciate about this experience: - the descriptive (and accurate) write-up so I could see which dogs would be a good match on paper - MFP was/is responsive via text - foster mom was present during my meet-and-greet so I could learn more about what Goose is really like day-to-day - I met Goose at their open house on Saturday, brought him home Tues (with some rescues, the process drags) - they set up a group chat to help with the transition from foster to home; you can tell they really care! - oh! And they gave me basic supplies (dog food, pet bed, leash) for the first night. That was an unexpected addition because I did not have anything ready yet! I believe they really care about their rescues and want to be sure it's a good match for all. This has been one of the best adoption experiences I've had with a rescue. I would adopt from them again.

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    2 years ago

    Such an amazing shelter that saves so many animals. I love fostering through them and the owner is amazing.

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    2 years ago

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    Heydi A.

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    Ask the Community - Mercy Full Project

    Review Highlights - Mercy Full Project

    Thank you to Erin, her foster Mom, for answering our questions and supporting us through the adoption process.

    Mentioned in 3 reviews

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    St. Francis Society Animal Rescue

    St. Francis Society Animal Rescue

    (13 reviews)

    Town N Country

    I don't know how they ever get cats adopted with the rude older man running the adoptions…read more(referencing Citrus Park Petsmart adoptions). The man does not care for the welfare of the cats, just wants to make the 'board' (as he called it) happy. I don't know where they found this guy, but he let a bunch of bonded cats get separated, yells at customers, and comes across as angry and hates his job. For the sake of the cats, I hope St. Francis finds another person for this job.

    Until the leadership changed, I enjoyed fostering there. In late 2021, under the old board's…read moreleadership, they received just under $1.5 million in donations. Then there was a coup and the old management was forced out and the New Management didn't want anyone to Know about the money. They continued business like they were broke. It was common practice to run volunteers from Wesley chapel to Riverview to westchase to pick up leftover meds from other volunteers rather than buy new ones or send us to a nearby vet. No respect for our time or our gas money. The last straw for me was when I needed more ringworm medicine stat. Ringworm is tough to get rid of and requires meds in a tight schedule. I'm begging (the rescue head) for more meds and she was stonewalling. Now, I'm all about saving money, but this is a $40 med. What is the problem? You have $1.5Million! When I asked (on our internal Facebook group) about the money and to see the public financial statements, I was mauled. Why all the anger? Why aren't we celebrating this money as a huge compliment of how good a job all the volunteers have done? Why am I in trouble for mentioning the money? What's wrong with asking to see the financials to find out where the money went if I am having to fight so hard to get a $40 bottle of ringworm medication? Bottom line, they can't cry poor mouth anymore when volunteers are asking for medical treatment for their fosters or ask the volunteers to pay for those things. I once paid over $200 to save one of my fosters because they dithered while I was trying to save her. For a year-and-a-half I was paying for litter and food because they didn't mention they provided it, like all the other rescues I've worked with. All we know right now about the $1.5 million is that it is invested. They continue to ask for donations. It's sad to see an organization that used to be so wonderful turn into this. Kathy worked so hard to build up that organization's reputation. A reputation so good that people gave million-dollar donations. Smh....

    Puppy Manor - This is NOT okay.  This toxic material does NOT belong on the inside of the crates.

    Puppy Manor

    (21 reviews)

    Westshore

    A Cautionary Experience - Please Visit Before You Commit…read more ["Dog recovering after eating toxic material at boarding facility" In the news, January 2025. See image in post for link] I rarely leave critical reviews, but as a devoted pet parent, I feel a responsibility to share my experience at Puppy Manor in hopes it helps others make an informed decision. While I was initially drawn in by the promise of open land and splash pads, what I observed in reality was quite different. Yes, there is a splash pad--but I also saw multiple dogs standing on a large, dry asphalt area as the afternoon heat began rising. I expressed concern and was reassured the staff wets the ground as it gets hotter. Still, it was concerning, especially in Florida's climate. There's also a significant grassy area where dogs play, which sounds ideal--until you're pulling burrs, burdock seeds, and foxtails out of your dog's fur every day. While I want my dog to have fun like anyone else's, I also believe daycare should be both safe and reasonably maintained. There was no sign that the dogs' time in muddy, debris-filled fields was limited, nor any clear effort to improve the space. Despite being told the facility was "under renovation," I saw little evidence of actual improvements. The outdoor drop-off and pickup has a very industrial and dated look to it. On one visit, I waited with another dog owner for nearly five minutes or longer--no one was at the front, and no one responded to us. We knocked on doors with no luck. Only after the other owner called the facility's phone number did a staff member (Vince) appear and tell us she (he) had been making dinner. Meanwhile, we knew the dogs were crated and ready to go--there is simply no excuse for no one being available to release pets to their owners. That experience alone left a lasting impression. The staff dynamic is inconsistent. Brianna, while sweet, often seemed distracted and disconnected in conversation. Vince, on the other hand, was kind, helpful, and clearly loves the animals in her care. I truly appreciated the adorable photos she sent me--it made me feel, at least for a moment, that my pup was happy and being looked after. The pictures were so cute. But even with those thoughtful touches, my gut just didn't feel right the longer I continued bringing my dog there. I never felt fully at ease leaving my dog here, and to me, that says everything. It reminded me of the uneasy feeling you get when leaving your child somewhere you're not fully confident in. I've taken my dog to several daycares across Tampa Bay and beyond--this one gave me the least peace of mind. Before enrolling, I strongly recommend stopping by unannounced, outside of the 1:00-3:00 PM "nap time." Ask yourself: are the dogs lounging calmly in the advertised "acres of land" with attentive staff, or is a single person sitting in a chair watching over ten or more dogs? My observations leaned heavily toward the latter. Also, be sure to ask detailed questions about pricing. While Puppy Manor does not offer grooming services, they charge $30 for a very basic bath--no brushing or extras. Even with that option, I still found myself bathing my dog almost every day because of how dirty she came home. Their prices are not significantly lower than other, far better-kept facilities. I even reinjured my back twice just trying to wash and rinse my medium-haired dog after daycare. She sleeps in bed with me, and I simply couldn't bring her in the house in the condition she was in after pickup. I truly admire pet parents who don't mind muddy paws on their carpets or furniture--but for me, home is a place of comfort and cleanliness. While I absolutely know she's a dog, I still expect her to come home somewhat clean. Lastly, I encourage potential clients to view online reviews and photos with a healthy dose of skepticism. My direct experience didn't align with what I saw online, and it made me question whether the glowing reviews were from verified pet owners. Puppy Manor looks nothing like the curated images on Google. If you love your pet as much as I do mine, I sincerely recommend exploring other options. Cost matters--but so does cleanliness, communication, and the peace of knowing your dog is truly cared for.

    Beware of having your dog here for day care or boarding. I trusted the team to care for my dog but…read moreshe was placed in a kennel with FRP that has a toxic material in it that is potentially deadly if ingested. The boards were hung inside the kennel where my dog or any dog could chew it. My dog unfortunately did chew the last night of her stay and became more and more lethargic during the day after ingesting this material in the night. The manager on duty the morning she sustained her injuries assured me she would call me if her condition changed or worsened. She did not call me and had said she was off at 1 pm. I called just after 1 pm and she informed me that our beautiful and sweet girl was lethargic, tongue swollen and hanging out of her mouth and that she was unable to get her tongue in her mouth, it was so swollen. She did not call me or alert me in anyway that her condition deteriorated and so severely. I asked her, Jessie, to take her immediately to the Gandy Pet Hospital and she did not. She told me it probably was nothing serious and not to worry about it. I called, texted and literally begged her to take her to Gandy Pet hospital a couple blocks from Puppy Manor. She did not- she never did- told me she was off and to contact the other manager. It was over four hours later that Heather took Elsa, our husky, to Gandy Pet Hospital and then was almost immediately transferred to VEG on Dale Mabry. I was flying back to Tampa and was told my girl may or may not make it before I arrived back on my flight. Fortunately, she did survive and she was almost dead when I arrived. I was told by the doctors she had severe ulcers in her mouth and she was likely not going to survive. They worked so well with here, life saving measures and transferred her to Fetch Intensive care hospital in Brandon. The doctors here kept saying this was not from chewing plastic- they she had some kind of chemical poisoning or electrocution from her injuries and state. I kept asking questions of the regional manager and then learned about the styrene toxic and poisonous chemical in her Kennel which is what she chewed. The Veterinarian was able to treat her and she had a very long, lengthy and costly recovery of over $16,000. I have all the itemized receipts I can post here. The owner paid $4000 and waved her $1800 boarding fee- leaving me with the balance - just over $10,000 and a very sick girl which was not guaranteed to survive. She did survive and it was a very long healing process with nine medications per day for about a week, feeding her through a feeding tube that was placed in her neck, through her esophagus and into her stomach. The FRP boards with styrene in them are no longer hanging in the kennels and I would not trust this location to care for your dog. The agreement they claim I signed, even though there is no signature on it- maximum to pay for a dog $500 or the cost of a dog. Very disturbing and I am blessed to still have my precious girl, Elsa.

    Humane Society of Pinellas - Thank you again for sweet beautiful Koko. Wonderful people work here that truly care about their animals.Sweet Koko's first haircut

    Humane Society of Pinellas

    (43 reviews)

    The new offices and kennels are so well designed and clean. The kitties have all sorts of toys and…read morebeds. Everyone there is very nice and helpful.

    Our oldest kitty passed away a month ago, and our other cat was showing signs of being lonely. My…read morehusband, who's baby it was, was also ready to start looking at new companions. So this past Sunday, I took him down to the Humane Society (the area's largest No Kill shelter) and we set about looking at cats to fill the hole in our house. The staff was friendly, they gave us a tour, showed us the habitat and told us the areas where the cats were housed. They advised us to be gentle and to use the alcohol gel between animals - This can be a challenge as many of the little containers are out and you have to hunt it down. I carry it on my purse (thanks Yelp!) so I was good to go. We looked in every cage, fell in love a few times, but this one fellow, Cosmo, he stole our hearts. Our old boy, Spooky was a shy fella, and cosmo was hiding when we came in but he peeked his head out and trilled at us. He was a little lovebug and let us pick him up. He was easily handled. We looked at others but came back up and made the decision that he'd be ours We met with the adoption counselor and talked about mutual expectations, and what both needed, we were a good match and Cosmo was ours. I am happy to say that every one there treated the animals with the utmost kindness and respect. You could tell that they were truly loved. Cosmo is currently adjusting to his new home and big brother, Itty. It is actually going very smoothly because his big brother is such a sook.

    Mercy Full Project - petadoption - Updated May 2026

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