I was scheduled with a provider and called to see if there was a female provider that I could see…read moreinstead, so that I felt more comfortable. I was advised there was not a female provider that I could see. When I mentioned scheduling elsewhere with a female provider, I was advised that I could no longer see the provider I was scheduled with at this clinic, and would need to pay $200 for canceling my appointment that they made me cancel because I was uncomfortable. The receptionists are very rude and unprofessional. Once you mention going somewhere other than to their clinic, they treat you terrible. I would advise going LITERALLY anywhere else.

I've been treating exceptionally well by all staff. Dr. Jennisch is great at working with MDD. I've…read morebeen seeing him for well over 10 years. He's very kind & empathetic. I'd highly recommend their practice.

I can see I'm not alone in the low ratings. I'm surprised with the complaints why people haven't…read morecomplained to the medical association about Him yet??? He literally ruined my life as a teenager and just tried to cover side effects of one pill with another so I wouldn't die. I gained almost 80 lbs in 6 months. Do not see this dr, there are plenty of others in Des Moines.

I came to Kavalier & Associates when my favorite mental health professional had to retire. Meeting…read moremy standards after my previous mental health professional was going to be difficult. I came to Kavalier and Associates at the recommendation of my brother and sister-in-law. Dr. Kavalier sees their daughter who is on the autism spectrum. They sang his praises highly. I had my diagnosis in place when I came to Kavalier and Associates as well as a medication regime that was working for me at the time. Over the few years I have been going to Kavalier and Associates, I have worked with them to adjust my meds as needed and sought out counselling as needed. I have never been uncomfortable or made to feel unwelcome. On a side note, I do think it is important that the patient, or the patient care providers play an active role in knowing what meds the patient is on and what side effects they can have. There is no doctor, at least that I am aware of, who can force a person to take a medication that he does not want to or that his care providers say "no" to.

I set up an appointment for my son who has been sick all week on my only day off of the week they…read morecall me bright and early at 7 AM pretty much recommending that I rescheduled to someone else because they don't want to see him unless he is going to be coming there on a regular basis. I set up the appointment on unity health website and I said it for a location that I'm not familiar with because all the other ones are booked out. The last thing I want to do on my only day off of the week is go to a walk in and sit for ever waiting. The first person that called to confirm our appointment recommended that we reschedule I pretty much got upset and ask them if they were going to see my son or not they told me yes and that they would see us at three then five minutes later another employee calls back and is trying to get us to reschedule somewhere else then they're trying to make me talk to the supervisor to get me to change my appointment because I don't want too. This is the only location that has ever told me that they are not going to see my son when the other ones are booked

Martin Krohn is an absolute waste of time as a psychiatrist. I don't know what type of patient or…read moreissues he's supposed to specialize in, but if you have anything above a hang nail, you'd be better off getting a bag of nickels and going to Lucy Van Pelt (Charlie Brown). This is a professional opinion only. He could be a nice person, but he definitely needs some real world experience in how to help people with mental issues. Dr Gucfa, who is in the same practice, is supposed to be very good. We were referred to him by other medical professionals. But since we saw Krohn first (appointment times for Gucfa were over a month out but Krohn had time available any day {now we know why} we weren't allowed to change. It's difficult enough to ask for mental help. This makes it feel even more hopeless when you go to someone who can't provide help or hope.

Horrible in regard to quality, being that this NP was highly inexperienced and untrust worthy. Due…read moreto an unusually complex and dishonest billing system -- designed to take more money from patients like myself, NP overbilled me on multiple occasions.

I know there are great psychiatrists, psychologists and therapists at Mercy but today I didn't even…read moreget past the receptionist. I have been requested to get someone close to me a mental health evaluation for court. I called Mercy as this person who is dear to me has a long history with Mercy and I was hoping this would provide continuity of care (his psychiatric needs have been handled at Mercy since he was a young boy). The receptionist told me that if I just need a piece of paper saying that he had an evaluation that they don't do that. She asked me if I wanted him to go to treatment and I said "of course I do, but I have no control over that". She was very rude and insensitive. Although many will say that our mental health system is severely lacking (and it is), when people who answer the phone are as rude as this women it's disheartening. In addition, she did provide numbers to two other places that I can call.:-(

From the owner: We are MercyOne: a connected system of health care facilities and services dedicated to helping you…read morelive your best life.