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    MercyOne Des Moines First Step Recovery

    1.0 (1 review)
    Open Open 24 hours

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    8 years ago

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    Synergy Clinical Services

    Synergy Clinical Services

    2.2(5 reviews)
    2.6 mi

    I decided to switch to a dr in Des Moines after being with a fantastic dr in Ames's but I made a…read moremistake by choosing this clinic. I went for medicine management. I did not feel listened to. The second time I saw Brian, his shirt was inappropriately unbuttoned and untucked, he seemed hungover maybe (?) and the final straw on the camels back was that he got my doses incorrect. He read my medications out loud and the doses he had were totally incorrect. I corrected him but when I recently went to pick up one of the meds, the dose was way off! What should have been 10mg was 25mg!!! The front desk staff is friendly and really easy to work and schedule with. I chose this clinic because of their hours but I will not be going back. I have found a different dr in DM who is an MD. Maybe Brian is good for one or two meds but if you're case is more complex, I do not recommend. I cannot speak for the therapy staff.

    I was told by a friend of ours that synergy is now offering Yoga, to my surprise the person…read moreoffering it is a self proclaimed expert that used to work for the VA (for less than a year) and worked with my brother who has severe PTSD and wasted his time while on her phone or rushing his sessions. After complaining several times we learned that she left due to conflicts with staff and apparently it's a common occurrence, Des Moines is a small city and here we are ! she is not engaging, not prepared and is by no means an expert in any type of mental health treatment, what a joke!

    MercyOne Des Moines First Step Recovery - c_and_mh - Updated May 2026

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