Terrible time getting reimbursed…read more We saw Dr. Young who provided fine care. Had to pay out of pocket- nearly $6,000- as my child was not on our insurance yet. It took 3 months to get reimbursed despite insurance also coming thru 2 months prior. Got the run around from office staff with several conflicting excuses-- put on a reimbursement list, check is cut-should see it any day, billing isn't in house, etc. Finally getting to the point of absurdity and blatant disregard, we had called several days in a row, leaving voicemails and not getting anywhere or thru to anyone to help, at our whits end. Front desk must have gotten in touch with billing that was apparently 'closed' and the FINALLY sent the funds back to the card I originally paid with. Pretty easy fix for the absolute nightmare we went through to get repaid for a service rendered in early June. Would not recommend.

Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my…read moredaughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until who know if they are now after their submitted my complaint to the Iowa Medical Review Board. Details below: I took my daughter here to see Dr. Etan Young for coughing symptoms. On the first visit, Dr. Etan Young did not use his stethoscope to listen to her chest or back, instead he listened to me narrate her history over the last few years (of her intermittently getting a cough that would not go away for a couple of weeks). He told me he did not need to listen to her chest because from what I had told him he was sure it was asthma and to continue using the ibuterol inhaler and recommended I get in with the allergy center. He said the allergy center was a separate entity managed through them. I set an appointment at the allergy center at that time which was ,"United Allergy", the same building and down the hall from where we were seen by Dr. Young. As suggested by Dr. Young, we made an appointment at that particular allergy center. They conducted a prick test and determined Emilie was allergic to everything (all grasses, trees, weeds, mold, dust mites, feathers, cock roaches ). They said we should start her on allergy shots right away. The first 2 round of shots were done in their office and after ensuring we could confidently administer the shots on our own, they instructed us to administer the shots to her at home and return for the new vials containing higher doses each month. Once we were made aware of my daughter's allergies, we made sure to do everything possible to make her less susceptible to coming in contact with these allergens as much as possible. (We purchased special pillowcase and mattress covers, paid for a deep cleaning on our home without harsh chemicals, had our entire homes ducts cleaned, removed all stuffed animals from her bed, bought chemical free products, and kept our daughter inside on high pollen days (there were many times she was not outside playing with friends because of her alleged expansive allergies. We were very fortunate that an encounter of the mother of one of Emilies classmates, Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my daughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until ?!, if they are now after their submitted my complaint to the Iowa Medical Review Board.

this office is very busy so I don't know why they're giving them bad reviews. Yes, they open at…read moreeight but sometimes they cannot get to their phone and you have to be put on hold for a while but the doctors and physicians there are wonderful. You just be patient people.

I called the clinic at 8:01 AM ( it is supposed to open at 8) but I kept getting the after hour…read moremessages until 8:10. After I got connected, I was asked to wait and hung up on TWICE!!!! I finally reached someone at 8:20 and she was quite cold, unfriendly and not at all helpful. I am done with Mercy, even though I live less than a mile from this clinic. No wonder Mercy continues to have issues. Go to the Iowa Clinic!

I am beyond thankful for Cindy Teasdale and the rest of the IP crew. Dr. Teasdale didn't give up on…read moreme and finding the right meds. I understand that's her job, but there was just something special about her approach that made me KNOW she really cared about me, not just my money. Not to mention how flexible they are on payments. Will always recommend. Forever grateful. Thank you Cindy, if you see this. -Brianna Jobe

I was scheduled with a provider and called to see if there was a female provider that I could see…read moreinstead, so that I felt more comfortable. I was advised there was not a female provider that I could see. When I mentioned scheduling elsewhere with a female provider, I was advised that I could no longer see the provider I was scheduled with at this clinic, and would need to pay $200 for canceling my appointment that they made me cancel because I was uncomfortable. The receptionists are very rude and unprofessional. Once you mention going somewhere other than to their clinic, they treat you terrible. I would advise going LITERALLY anywhere else.

Mercy Briarwood is as good as it gets. On site labs, normally able to get same day appointments,…read moreand nurses and doctors very good at calling you back when you have a question for them. Check in is very easy and copays are due at check in. And YES they take credit/debit cards and have chip reading technology. The wait after check in is usually not long even when busy. I believe the longest I have waited is 10 min. Not bad. The medical staff is very friendly and knowledgeable. They take the time to get a history and do a thorough examination, and make sure you get the appropriate care you need when you need it. If you are moving to the Ankeny area and are looking for a practice you can rely on and trust, give Mercy Briarwood a try. Regardless if you are 5 or 50 they have the staff to care for whatever your are requiring of them. You will not be disappointed.

They gave my 18-month-old the wrong vaccines at his appointment. They gave him the HPV vaccine,…read moremeant for pre-teens, and justified it by telling me that they give it to younger kids in Europe... He was fine, and we went back it to get the one he missed, but this seems like serious negligence. Should have learned, I thought it was a fluke, but a few years later they gave my daughter a prescription for antibiotics that was stronger than an adult dose because they accidentally doubled it. We are now changing offices because we no longer trust the staff.

I have been at patient at Iowa Arthritis for many years. With the recent retirement of Dr Larry…read moreRettenmaier, I am now working with Dr Matthew Samec. I met with Dr Samec today who will now be my physician. He was familiar with my med history which put me at ease. He spent what I felt was a great deal of time talking to me and asking questions. He was so very patient with me as I shared issues about my med history I wanted him to be aware of. Dr Samec is experienced, thoughtful and caring. Working closely with Dr Samec is PA Laurie Hughell. If you are seeking treatment for osteoporosis or rheumatoid arthritis, I recommend Dr Samec and Laurie Hughell. I have trusted my care to this office for 18 years. I rarely write reviews but if you are new to the area or looking for a new provider, I highly recommend this team. Mutual trust must be the bedrock of a good doctor/patient relationship.

I have been a patient since 2007. I originally went to Dr. Finan, since about 2012 I've gone to Dr…read more Swenson. I have had many struggles with my disease over the years, he has always been there to help. He even will work through a lunch so I can travel almost 3 hours for an appointment. He is assertive when needed and apathetic when needed. Will keep on making that trip to see him!

First time here. The staff was super efficient and friendly. My appointment took half the time that…read morethe other big eye exam place took. They got me right back for the vision test and right after that for the dilation and testing. Dr. Blodi was great and took time to explain everything to me. Unlike other places the was no high pressure tactics to sell me glasses.

I've been a customer here for years... Started with Dr. Ball and have continued with Dr…read more Baumhover. I have to admit I had a lapse in my appointments... Divorce and life will do that to you. With my license renewal coming up and being in the 50+ class... It was time. Making the appointment online was smooth as butter. I got in early and each of the staff members I worked with was fantastic. I was in and out in what seemed like no time. The longest part of the visit was waiting for the eye drops to do their thing and for my eyes to dilate. Can't say enough good things about how this last visit went... The only bad thing. It's time for bifocals. But that's on God and me...not on them. I really appreciate the time and patience of everyone I worked with while I was there. A really great group!