Great dentist but extremely awful office management. They never call their patients to remind them of their upcoming appointment and due to that I miss some appointments and the last one my father was in the ICU in critical condition and now they won't see me anymore. Dr. Mercurio is an amazing dentist but his office management sucks and if anyone wants to go there I highly recommend that you don't because of their poor scheduling and reminding their patients of appointments. The lady at the desk who does all the scheduling is the rudest person every and again I made my last appointment 6 months in advance and with my mental health and no reminder calls or text I missed it and again when I found out I called right away to apologize and let them know my father was in the ICU all she said is you're no longer a patient here. No heart what so ever. Makes me sick that they would drop people for their lack of communication and lack of reminders. I see enough doctors and specialist for medical treatment from Jamestown to Buffalo and the only one who never called with a reminder of an upcoming appointment is this office. Dr. Mercurio needs to get on top of his staff and do right by his patients by making sure his office staff is reminding patients of their appointments plan and simple read more