I would strongly recommend steering clear of this dealership. They tack on an excessive amount of…read moremark-up and try to squeeze as much money as possible out of you right from the start. One of the biggest issues is that they force you to pay for "Grand Care," which costs $3,262.41. The problem is you don't really know what that even includes -- they can describe it however they want, and you're basically expected to accept it without any clear breakdown. On top of that, their documentation fee is $999, which is extremely unreasonable. The average doc fee in Georgia normally ranges from about $599 to $699, so they're charging well above what's typical. Then when it comes to your trade-in, they go out of their way to undervalue your vehicle. They even use the excuse, "Well, since we're not a major dealership, we have to recoup somehow," as if that justifies shortchanging you. The warning signs were there from the start. When I walked in, I saw a woman who was visibly upset saying, "You all like to play mind games," before she declined to buy a car. I honestly should have taken that as a sign and left right then. The entire experience felt unprofessional, almost like doing business behind a fast-food restaurant instead of an actual dealership. Every time I said something, the salesman would disappear into the back, return with paperwork, and the information would be completely wrong. Once we finally agreed on a number, I thought the deal was set -- but even then, the actual numbers were off by a huge amount. To be fair, the salesman wasn't rude, but that still doesn't make up for how they operate. If you decide to go there, just know that even if you negotiate what seems like a decent deal, they will find a way to justify why you won't actually get the best price. By the time they add all their fees and mark-ups, you're already $4,000 to $6,000 in the hole before they even start processing the paperwork.

My plan originally was not to complain but the issues are too big to ignore. The car is definitely…read morenot what it looked like in the pictures I bought but then when I got home I paid attention that the driver side doors, front bumper, and rear bumper does not match the actual paint color. The rear pillar looks like it was cut off and replaced but the damage was so hard that they didn't fully repair it and left it uneven. Rear bumper has a wavy line where repair wasn't even properly hidden. Driver side doors do not hinge correctly and both quotes I have been given fall above 6k minimum for repairs. I did contact Paul from the dealership and I have not heard from them yet.

From the initial phone call with Wayne Able to confirm the vehicle is available was a great…read moreexperience. We started communicating through text to get the process started and once we got there the vehicle was parked up front awaiting a test drive. Wayne Able was very helpful, informed and personable. We truly appreciated the experience he provided. The whole process was like everything came together literally just with ease. The vehicle was advertising for one price on their website and another on two different websites and the gave us the discounted price. Wayne truly loves his job and goes above and beyond for the call of duty for one of a kind customer service.

DONT NOT BUY FROM HERE!!! not even a month later and my car has a lot of issues. engine light on…read moreand a few different leaks, called back and can't get help from anyone!

I want to give a huge thank you to Greg Gainey, Service Advisor at Angela Krause Ford/Lincoln. Greg…read moretruly went above and beyond for me. My car was originally expected to be ready next week, but to my surprise he personally called me on December 12 to let me know it was completed in just one day. His communication, professionalism, and dedication were top-tier from start to finish. He made the entire process smooth, stress-free, and showed that he genuinely cares about his customers. You don't come across service advisors like this often. I'm extremely happy with the service and will absolutely be returning and recommending Greg to anyone who needs their vehicle serviced. Thank you again for the excellent work!

Well you lost my sale. Went somewhere else. Put an offer in with a sales agent at 1pm, he said he…read morewill look into it. Then I talked with him at 6pm he said he will send me his best and final, it's now the next day at 1pm, silence. Just bought the exact car from another dealer!!! I don't have days to beg someone to let me buy a car from them. Could call the guy out, but I'll be nice!!!

My wife & I bought a 2024 BMW X5 from this dealership. The car is very nice and we really love it!…read moreDuring the process we saw on the paperwork how they put 2 new tires on the back of the car. Now, the BMW X5 doesn't come with a spare tire. BMW equips the car with "Run Flat Tires" so that you do not need a spare. Because I knew this, I specifically asked the Salesman if the rear tires were "Run Flats". He assured me they were. This dealership did not put "Run Flat Tires" on the rear. The front tires were Run Flats. We found out the rear was not when my wife had a flat. We had to get new tires on the rear that were Run Flats. I talked to the GM and he denied they made this mistake and also said even if they did make this mistake, he would not approve me getting my money back. Buyer beware!

Stay AWAY!!! i bought a F350 feb 25 2026. Less than 2 weeks check engine light comes on. Says it's…read morea turbo issue. They brush it off say it's at lest a month before they can start looking at it. Took it to a ford dealership they found a air filter that had definitely not be changed. When i was told they did a full service. Payed 550$ out of pocket because they refused to take accountability. I have had nothing but issues with the truck!!

Got my oil change and tire rotation done! Everything was great! The waiting room was very nice!…read moreThey always take good care of my jeep! DS

Preston at services is amazing and kept me up to date with my vehicle repair. The computer didn't…read morefind what was wrong with it but the team dug deep and found the issue. My car is running like when I first got it.

Areca Weaver took great care of me. She's attentive & communicative. She informed me every step of…read morethe way as I was getting my truck serviced. Great customer service.

I don't even know where to begin. I'm not exaggerating when I say this was the most incompetent…read moreteam I've ever worked with, and I've bought many cars/motorcycles in my life. I've read some other reviews and most of the positive experiences I believe are from new car purchases, so I do want to make sure it's clear my experience was with the used car team. Also, I've done this review in a bullet list to save me writing a novel on what, again, was the absolute worst experience purchasing a car I've ever had. - First, some context: I had been looking for a very specific car for several months. I had alerts set up for dealerships all over the country (yes, I was prepared to ship this car to ATL since I was looking for such a specific one) so I could know immediately when what I wanted became available. I've owned this car before, and was looking to get back into the same one, so again, I knew exactly what I wanted. Also, I planned to purchase this vehicle cash, as I did not want to finance with a dealer or take out a loan. I just needed to find the car. Period. I thought I got lucky finding the EXACT one I was looking for IN ATLANTA. Not so much... - When I arrived, I was greeted by a new car salesman right at the front door. He was all smiles and "how can I help you" until he found out I was there to look at a used car. He then became completely cold and passive and passed me to a used car salesman. Didn't even walk me all the way to the used car salesman's desk, there just pointed to a door across the parking lot and said "go there." Off to a bad start... - The salesman I was passed to was nice enough, and he didn't push me to buy anything else while I was there (although one of his colleagues did. He butted himself right into our conversation and said "YOU SHOULD TEST DRIVE THIS ONE" Step away dude, no one was talking to you) but I have no real gripes about him. He was a bit slow, and very unfamiliar with the all-cash purchases (taxes, title transfer, etc.) but otherwise a nice dude. (Greg is his name) - We went back and forth on price a bit. They were okay with getting me to a price that worked for me (albeit after about an hour of haggling) but then came all the hidden fees. The dealer doc fee was $1200. FIRST OF ALL, it's illegal to charge ANY undisclosed fees at the time of purchase in the state of Georgia. Nowhere on any advertisement of this car for sale (dealer site, Car Gurus, Cars.com, etc.) did they mention a dealer fee, so seeing this pop up as a line-item on the cost sheet was laughable. When I called them out on it, they said it WASN'T illegal and I didn't know what I was talking about. Then I brought up the actual law on ga.gov and they shut up really quick and removed the fee. They also tried to charge me TWICE for taxes/title. Supposedly they had "gotten the cost wrong" the first time they charged me and tried to squeeze another $200 out of me. Lucky I laughed at them and literally said "what are you guys trying to pull here?" and they dropped it. Absolute CLOWN-TOWN. NOTE: IF YOU'RE BUYING A CAR ANYWHERE, IN ANY STATE, ALWAYS CHECK FOR LAWS ON DEALER FEES. DEALERS ARE BRUTAL WITH THESE CHARGES AND MOST OF THE TIME IT'S ILLEGAL IF IT'S NOT DISCLOSED UP FRONT. ALWAYS ALWAYS CHECK. - The cherry on top was when I came to pick the car up. I walked in, and once again, when I told them I was here to pick up a USED car, I was treated like garbage. The dude who took me to the back-40 where the used salesman offices are was actually taking a PERSONAL PHONE CALL, LOUDLY, ON SPEAKER PHONE (looking at you, Jonathan) while he was walking me back. What? Is that how you treat someone who just dropped $57k CASH on a fucking car? These guys were either incredible misogynists (which is likely regardless, I don't think they like the fact that a girl was buying a performance car with cash) or just completely oblivious to how to treat people with the slightest kindness. Stephanie Tanner screaming "HOW RUDE!" was on repeat inside my head the whole time I was in this building. LOL (millennial TV show reference, you're welcome ) Look, I could write another 4-5 bullets on how terrible this experience was, but I'll leave it at that. These dudes are shady af and rude to boot. The ONLY reason why I bought my car from them is that they had the EXACT car I had been looking for for months (down to the year, trim/packages, and the exterior/interior colors) and I couldn't just walk away. I dealt with their incompetence just long enough to drive this thing off the lot and write this review. Do better, guys. Do better.

Alex was really great. He took time to answers my questions and kept me informed of the entire…read moreprocess. I would definitely recommend Alex to anyone looking to purchase a new vehicle. Thank you for making this a positive experience.

If I could I wouldn't give them any stars. Second vehicle purchase because the first time it was…read moresmooth process. This time around, like are you serious? 1. Why do you have so many people working in your building and no one can solve our issue? 2. It's been 6 months and supposedly it's fixed and now basically y'all washed y'all hands with this situation ? Nothing has been fixed fyi. 3. How do you sell a vehicle you don't even have the title too? 4. You dare tell me that there's nothing you can do anymore it's the tags office job? When all this was cause of one job title didn't do their job right. So how is it not your problem anymore. I'm so disappointed that our family had to deal with such an issue and still be dealing with it. Now I can't drive my vehicle until the hard copy comes in. Mind you it's been roughly 6 month, that I have been driving with temporary tags. And now today it expired and they say I have to wait. So I'm supposed to stop working and figure it out? When all this could have never happened if they didn't sell a vehicle that they didn't have a title too. The owner should offer some sort of help for having to deal with what the workers were doing wrong, until everything is fixed 100%. This is insane and really annoying.

My husband and took his 23 XM in for scheduled maintenance. (thankfully all covered under warranty)…read moreWe sat there for 3 hours. When the vehicle was ready the service tech called him to tell him it was ready and said that he'd been looking for him. My husband told him that we were still sitting there in the waiting area where he had first greeted us. We'll know next time to just drop the vehicle off. I will say that the show room was really clean and one of the salespeople were really nice to us, as we walked around looking at other vehicles.

I'm extremely disappointed with my recent BMW purchase experience with BMW of South Atlanta. After…read morebringing the vehicle home, I attempted to set up my driver profile and quickly realized that key features--like Comfort Access and the Alexa integration--were not functioning at all. I contacted BMW Assist and ConnectedDrive support, only to find out that the vehicle requires a software update for these features to work properly. This is something that absolutely should have been addressed prior to the sale. I then reached out to my sales representative, who told me I could take the car to a nearby dealership to resolve the issue. However, when I arrived at a local dealership for the software update, I was informed that the update would cost $450 and take anywhere from 2 to 6 hours. This was incredibly frustrating and unacceptable. I just purchased this vehicle, and now I'm being asked to pay out of pocket and spend half a day fixing something that should have been fully operational before I ever drove it off the lot. To make matters worse, the dealership I purchased the vehicle from is over an hour away, and I had already made two separate trips there within a 4-day span during the negotiation and purchase process. After that time investment, I expected the car to be fully ready and all features operational at delivery. After playing phone tag with the dealership I purchased from for the past week, I was repeatedly told I would receive a call back the next day. It has now been three days with no follow-up at all. When I finally did get information, I was told that Comfort Access is actually a separate feature and that my X3 does not include it--something that was never clearly communicated during the sales process. I was also told that Amazon Alexa was a feature I could use, but that it expires at the end of this month, which is surprising as I've never encountered that with previous BMWs. Even more frustrating, after getting home and attempting setup, Alexa does not appear as an installed app in the vehicle at all and the dealership has informed that I will need to bring the X3 back in for them to do further updates. To add further context, this is my sixth BMW, and by far the worst experience and level of service I have ever had with a vehicle purchase. This experience has left a very negative impression. For a brand that prides itself on luxury and customer experience, this level of oversight, lack of transparency, and poor follow-up is disappointing. Buyers should not have to deal with additional costs, unclear feature availability, and lack of communication immediately after purchase just to have basic advertised features working.

I just purchased a vehicle from here and must say that I am shocked to see all the negative reviews…read moreon here, my experience was the total opposite of negative. I saw the car online, sent in a inquiry about it, the next day I got emails to come in and see the car but there was only one picture of the vehicle, so I said "no 'm not unless you post more pictures for me to look at". They sent me several and told me they had just got the car in and that's why there was only one picture and it wasn't inspected or detailed. I then got an email from salesman Peter and he asked if I would be coming in that day since the pics were sent, I said yes, (with the determination of NOT buying a vehicle) but just looking at it as it wasn't clean, but did have a clean autocheck history and did have every bell and whistle that I wanted in a vehicle. I got there and was treated great! Peter was a fun and honest and professional person to work with and made my experience enjoyable. He didn't try and BS me about anything dealing with the car and was upfront about what he (the dealership) could and could not do. I would use him again if need be. Now my only gripe if there is one is this, why would a dealership even load pictures of a car that they just got in and list it for sale when they haven't done any inspections, any maintenance or detailing. That's like putting the cart before the horse. So I bought the car on that Saturday (so much for not buying when I said I wouldn't), but didn't receive it until Wednesday because they had to do the aforementioned maintenance, inspections, detailing. Peter did honor his word by having the car delivered to me since I lived about an hour or so away and didn't want to drag my wife back down there to go get it. So all and all this was a pleasurable experience, I love the car (SUV), it came to me clean and small imperfections were repaired/corrected to my surprise. Only time will tell if the car will hold up but everything on it seems nice and strong so I am pleased. Thank you Peter and the rest of the staff that helped (even if it was just getting us water to drink), I appreciate it and am glad I am not one of the people who had bad experiences for whatever reason.

Absolutely avoid at all cost. They say they have fair pricing but used a bait and switch tactic by…read moreadding 4k on top of MSRP for a chevy with bs fees that I think came out of thin air. Same old dealership add on fees that in my opinion don't do anything to add value to the car. Promises one thing and when it comes to signing they show different.