Until this year, I never had problems with them. I've been waiting upon a pre-order item - on Friday it will be 4 weeks. Initially, they sent out a message saying it would be shipped out late (as in the day the pre-order item came out instead of before). I never thought it would be this late. 4 weeks later, and I have yet to receive any shipping confirmation, or any information about my order being sent out. They already have my money.
I tried contacting them to get more information when this first happened. They replied to my first e-mail, but the moment I asked if I'd be compensated in any way, they stopped. I've sent them more two e-mails since, once two weeks ago, and another at the beginning of the week asking them to cancel my order. Still nothing. I also tried calling them, but they did not pick up. I left them a voicemail where I repeated my name, order number and phone number for them to reach me. Absolutely nothing. I've also mentioned them in a dozen of tweets, and spoken to others in the same predicament as me. At this point, I know I'm not ordering from them, just by how they've handled the situation, and the (low) quality of their customer service. I really don't recommend. I just want my money back. I don't even want the CD anymore. I could just walk into any local shop and buy it for at least 5 dollars less (I live in Canada and the dollar exchange is bad. I've also checked the shops, they have what I want.)
If you want a good experience and actually get your stuff on time, DO NOT BUY FROM THEM. I already have many friends who've stopped long ago. Now it's my turn. You should do the same. read more