It's very concerning that this dealership has been notified about ongoing harassment involving one of their employees (Danielle Jackson) and has failed to take appropriate action. Ignoring behavior like this reflects poorly on the company's standards and professionalism. Customers should feel confident that businesses hold their staff accountable. Until this is addressed properly, I would question how seriously this dealership takes ethics and workplace conduct. read more

Poor experience from purchase to satisfaction with CPO. Finance manager was less than cooperative addressing an error in the application that they caused. They ultimately fixed it only after I complained. When they re-ran the application my rate was higher increasing my payment by $50 per month. Finance Manager response was "it's only $50 more per month. Mercedes Benz is aware of squeaking breaks on the GLC but I was told the engineers state, "that is common in that model". Apparently their solution is a different brake pad to be replaced on the vehicle. Atlantic City sold me a vehicle as CPO without putting on the recommended pads. My vehicle's brakes squeak like an 87 Chrysler LaBaron. Disappointed in the dealership and MB. I've owned many MB vehicles and I am tired of constant issues. I am done with them both. read more

When dropping off my car for service I was greeted with smiles by Julian and Cat. They were very pleasant and helpful and should be recognized for being the first face of MB. Working in the cold drop off area can't be easy. read more

Great experience! Johnathan Batt was wonderful and sold us an awesome car. He was super knowledgeable and not pushy at all. The process was quick and easy! Thank you mercedes AC! read more

We will NEVER purchase a Mercedes again. New owners of Atlantic City Mercedes stated they are NOT responsible even though they acknowledged that we had a Warranty. "it's the old owners who owed you the wheel repairs, not us." HUH? This terrible dealership may want to remind themselves that the SERVICE is what sells future cars. This dealership continues where the past owner left off. BAD CUSTOMER SERVICE! Mercedes sickens us. By far we have, over the years experienced the very worst customer service from Mercedes compared to other Brands which we had business with. The Following are the other Brands that offered decent service through the years, but NOT MERCEDES. BMW Nissan Honda Jaguar Porche How can you call yourselves a Luxury Brand when this Dealership offers "Comcast" customer service? Never again read more

Mark service manager is rude and unhelpful as well as his team. They are very unorganized across multiple departments - spent 20 minutes explaining that I have a sensor issued and he keeps telling me they don't do body work. Obviously - I have no repair needed other than a sensor replacement that should be covered under warranty. Would never recommend this Mercedes dealership to anyone. read more

Mercedes-Benz - Sensor camera that is slightly pushed in that apparently needs full bumper replacement - Car Dealers Near Me - Egg Harbor, New Jersey

What an awful dealer. The sales guy+manager promised my wife they would pick up her new E-series for subsequent service which surprised us as we live at least an hour away. Of course, they lied. Of course, they wouldn't return her phone calls. Of course, we'll never go back and they also guaranteed it's our last Benz. Perhaps these guys saw an easy mark when they noticed her medical condition. Or, this is just their standard sales model. I hear rumors that MB is preparing their own online sales website to avoid these problems. If true, this Piazza dealership would be a great beta test site if they invest money in service. We're fortunate to be able to afford a Benz and fortunate enough to take our next purchase back to an Asian brand...and not to another Piazza store. I will contact the Zone Office but have no hope of a fix. Just another few bits of complaints about this dealer on some hosting service. These guys are just plain awful. As an update, MB doesn't make it easy to find the Zone Office. Their HQ is in Montvale, NJ; I worked near there and have calls into buds at HQ for some follow up. Corporate hates it when you go around stuff. But here's the email location for MB Customer Support (MB-USA?) in Georgia: https://email-us.mbusa.com/home I don't believe any of the usual approaches will mean much. But Corporate HATES paperwork so LOAD 'EM UP. But stay away from Piazza and buy your next car online at Amazon...or at CarMax. MB USA reports, 2024, a 28% YOY increase in "Core Sales" which includes our E-class. We're just common folk Core people and Piazza MB AC has made sure that they deliver to Stuttgart...even at the cost of reputation. read more

No clue why there are so many one star reviews. come here all the time for service never had any issues!

Sketchy business practices on pricing of used cars. Gabe, one of the used car sales person , was hiding the fact that prices went back up "due to a mistake" but not recognizing that customers can see price histories. In fact, the prices were steadily dropping but then all of a sudden went up $8000. He then said the pricing was set by the "manager" but wouldn't transfer me to the manager. Go elsewhere. read more

Scheduled warranty appointment not once, but twice. Both times they failed to "book" the service appointment despite giving me a date and time. One time is an honest mistake, twice is a serious issue with the dealership. I'd give zero stars if possible. EDIT: While I lost a couple of valuable hours of time, the service writer did in fact get my car into the shop for diagnosis and repair. I appreciate that he was willing to help me out. read more

I'm not a disgruntled customer because i never had the opportunity. I called three times to get my car serviced. The car was broke down so there was somme sense of urgency to get it in the shop. Operator was nice and transferred to service and got voicemail three times and no call back. Shocked that a luxury car company or any manufacturer would be this bad. read more

I have a 2008 SL 550, possibly the Best Mercedes you can own. It's a rare car that no car company brand has or can make anymore on this planet. For over two years I had great services on my car, I get a loaner all the time on this car, the guys at the dealership knows this car is special when Mercedes made world class cars that better than any other Brand. Plus, this dealership has a new owner since February or January of 2023,,, so,, Leo, is the best guy to be a service guide and never misses a beat on communication and helpful and cares about you as a customer. New owners - Piazza Group ,,, read more

horrible dealership! purchased a wheel and tire protection plan then decided to cancel it a month later. got paperwork stating i was due a full refund and that the dealer would send check in 3-4 weeks. four months later they say they can't find my money! will be taking them to small claims court. will never use or recommend this dealership to anyone. you expect more from mercedes. read more

I must say a lot has change since I bought my last car in 2019 vs the new 1 husband recently purchased for me. Customer appreciation incentive were so subpar. The car didn't even come w a keychain. Mercedes aren't cheap and as a returning customer... I was somewhat disappointed. It didn't even come with a dealership bracket ...they were out of stock. The salesman was very kind but my Mercedes experience this time was not like before which will cause me to definitely rethink things when time of another new purchase. read more

I had to take my car in for service. It was the easiest process ever! They were expecting me right away, knew my name, car model, and my reason for bringing the car in. Tina at the desk is awesome. You can text her at any time and she gets right back to you. My first Mercedes and service - I was so happy with my experience! read more

1st and the last visit!! Now this the review everyone should read before you make a trip to AC Benz dealership and I will explain why. I was embarrassed by dealership because of their unprofessionalism. Made me look like I was nothing.... Here is my story On Friday 12/6/2019 I went to Mercedes dealership to trade my Nissan Rouge with Mercedes. This is my 6th or 7th vehicle so, I know how it works. I am very specific when it comes to purchase a car and very straight forward. I don't like flowery words. So, I told the salesperson this is my credit this is the money I can put down and this is how much I owe so, Salesman knows what needs be done or if it's even possible to trade. I did my credit app so, process can be expedited. Salesman comes back to me after 30 min and gave me the final number and I was surprise and very happy with it. it's not what I was looking for but it's a doable number to work based on my current credit situation and I agreed to their offer since they have my credit report and everything. Once agreed I presumed they got the approval from bank and that's the standard procedure no matter what car dealership you go so, I told the salesman that I agree the terms and I'll be bringing my wife in Saturday morning so, the Finance had entire Friday to secure my loan or not before I arrived on Friday morning. Saturday the 7th @8:30am I got a message from salesman am I ready to close the deal & I said yes and I am on my way. I go the store and salesman quickly assured me that everything is in the process he called my insurance company added the Mercedes and it's go to go.. they took the car for servicing filled up the tank & cleaned it up. That's usually final stage. I transfer everything from my old car to new car then I told my wife drive the Mercedes to work.. she looks very happy and excited then I told her stay in Mercedes until I finish the paperwork. Finance manager approached me told me let's talk, I thought I'll be signing the paper and everything. Here comes the shocking... First 2 min I didn't really understand what the hell was he baffling about then I asked him what the deal??? He said bank want's more money.... Bla... Bla... Bla then I said Friday when you guys gave me the offer I accepted it and everything was good to go in terms of the agreement why is it different number Finance guy told me quickly I am sorry we were busy.. please note : he said busy. They had entire Friday to call me or in the morning to make the decision simply say no!!!! how hard is it??? before I made the trip it could of save my time and energy instead, they waisted my time on Friday and Saturday. They didn't value my time ,I was embarrassed in front of my wife & I had to tell her have to get out of the Mercedes because finance was too busy and I was less important & didn't had the time since Friday because they gave me false information and inconsistence act like bunch of "rank amateur". Running this place. Some how I felt discriminated and humiliated really felt like 3rd class citizen. No one has to feel that way if things were done the proper way. These finance idiot needs to be thrown out of the job for his arrogant behavior and his fake sorry!!!! Make me fell like I am nothing.... Mercedes Benz should be ashamed of themselves not value customer time and put them in embarrassment situation & miss handling customer information. You should never give out car to customer until its' ready to go and approved by bank false hope and wrong impression is not a good practice. You have to be transparent efficient and honest even when you turn down customer must be done in a way that they comfortable and must be welcome you failed to do so it's a high loss of consumer trust. It's more like forget the deal on Friday "give me more money or get out of the car" that's not how it work... IF you gave me deal that means you have already called the bank. Do not tell customer we were too busy didn't had time and make customer feel embarrassed. read more

Stopped in because they were a Porsche Dealer before Sandy(just learned this). Had a issue and question about my tires. Kevin, service manager, was super helpful and explained the issue. I asked for a recommendation for a local car wash. He offered to have my car washed by them! What a great customer service experience. A first class move!! Thank you. read more

This dealership is extremely unprofessional and over priced. I have had the same error on my car 6 times. They have had my car for a total of 6 weeks total over time diagnosing random issues that cost an extreme amount of money but do not actually fix the problem. It is impossible to get an appointment. They never fix it while you wait. Always takes days to weeks...they will keep it as long as they can if you don't seem to care. My family has bought 3 SUVs from them all with problems and some with paid maintenance that was never actually performed. DO NOT RECOMMEND! read more

Great people and dealership to buy from. I had a great experience doing business with this dealership and would highly recommend to anyone.

Truly the worst if the worst! After leasing a GLA 250 and having several reoccurring problems, that the service department was unable to correct I requested a copy of the lease, only to find out that the dealership had changed the pages that did not require a signature. This was clear as the pages that were signed, had a date and time which did not match the other pages. The dealership claims they only corrected an error, but this felt so fraudulent. The issues with the vehicle were never corrected and I wasted valuable lease miles running back and forth to the dealership. Now that only one payment is left, we have called to talk to the general manager (Michael) or the Lease Manager (Todd) only to leave multiple messages with no return call to schedule the lease return and answer lease end questions. I would suggest that you avoid this dealership, and would be better off visiting Cherry Hill Mercedes or going with a true luxury brand. read more

There is c class, e class , s class and a lack of class. The latter describes this organization. I made a confirmed appointment to test drive a car, drove 40 minutes, Waited because receptionist seemed confused, and was was told it was sold because a $500 deposit was on the car. They then tried a Classic bait and switch and was told other cars were available..... Drove home and car still listed as available through an internet message. I am surprised Mercedes Benz would allow inept management to represent them. read more

I have purchased numerous cars over the years including new 7 series BMW's. I made an appointment through the internet with this car dealership who promised that this car was available for my son. After traveling 40 minutes to see the car I was told that it was unavailable. I would not recommend this dealership to anyone who is looking to purchase a car due to their indifference. My appointment was not even on there schedule in which I had to wait another 40 minutes for them to tell me it was unavailable. This dealership along with its management is a joke. read more

I was planning on purchasing a New Maybach GLS truck for my mother from this dealership. I had a great salesman at first. He was going to check on allocations available to the dealership with the sales manager. He called me back letting me know they had an allocation but the sales manager informed him there would be an additional $50k over the invoice cost. Now I know Maybachs are in limited production and just because we have a home in south Jersey we instead of going to a dealer in New York, Pennsylvania, or Miami. I explained to the salesman that I wouldn't pay over invoice and I would just call the other dealerships where we have homes and see what their allocations and policies are. I called two dealerships, one in New York and one in Pennsylvania. Neither dealership was charging over invoice and was just charging a simple $5k deposit and no over invoice charges. This just proves stick with the bigger dealerships. When you try and help the smaller dealerships, they try to pull one over. Especially this dealership. I wanted to post on yelp as well as I wrote emails to corporate Mercedes Benz in Germany as well as their US Headquarters to just know what kind of Sales Manager they have and how they are running their dealership. In my opinion they should loose their Mercedes Benz franchise. I advise anyone thinking of using this dealership to find another Mercedes Dealership. read more

I bought a used 2015 Toyota Prius plug in from them, and it was the most pleasant experience I ever had. The car had just over 14000 miles on it. Great people and dealership to buy from. MR Rich B, and the other managers were amazing. I had some issues with my bank as they would not let me draw out the full down payment on a debit card that Saturday. However, they worked it out with my bank to get the other part of the payment on the following Monday. They let me drive home with the car. They even gave me another monthly temp tag until, I got my PA tags. I have my PA tags now. I had a great experience doing business with this dealership and would highly recommend to anyone. Awesome Awesome!!!!!!!!!!!!!!! read more

Set up service for my MB, was advised my appointment was at 11am. I arrived 10 mins prior and had to wait in a line at the coustomer service counter. I was not seen untill 1140. I then received a call from dealership telling me my car was ready for pickup..i reiterated back to the coustomer service representative and advised i would be arriving shortly...upon my arrival my vehicle was no where in sight and was told it was being detailed...30 mins later, i see my car pull up with dry soap streaks on various sections of the car. I get inside to see my dashboard was wiped down with a filthy cloth of some sort which left the wood streaked and fuzz along with some sort of hair all over. At this time i just wanted to leave..my car was just detailed and was cleaner before it was so called detailed...a total wast of my time which only caused frustration dealing with coustomer service... read more

My 1968 antique mercedes convertible broke down and I had it towed to Mercedes Benz of AC. It was right before the hurricane and tornados hit. They kept it safe for me until they could look at it. Paul (service manager) was very helpful and kind. Thank You Paul read more

Nobody else had the tire in stock. So we called Mercedes because that's what we drive. A little C class. Sure enough they had our tire in stock and able to squeeze us in immediately. There was a little confusion when we pulled up to the service desk. They thought we wanted the title instead of the tire. After that was straightened out we were ushered into the service area at which time they did all the paperwork and got us started , once again, immediately. They offered us popcorn ,water and coffee in the lounge area. We've been here about 45 minutes but I'm sure we will be done soon as it is only a tire. So far so good. Giving five stars just cause They had our tire and we are not stranded in Atlantic City. Same day service read more

Mercedes-Benz - Sitting in the waiting area waiting for lizzy's tire - Car Dealers Near Me - Egg Harbor, New Jersey

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WOW! I love this place. Even better that they are affiliated with the one in West Chester, PA as well. I purchased my car in West Chester, PA. During my purchase, I purchased a plan to cover several of my services on my vehicle. I called 2 weeks ago and got an appointment immediately. I spoke to Damon Lewis, very friendly. Because this location is close to my second home, sometimes I drive different vehicles down the shore. I called the day before to let them know I didn't drive my vehicle that was due for service and gave me no issue. They rescheduled my vehicle for the week after which was cool and happy with. Upon bringing my vehicle in, Damon offered me a loaner, which I did not need but went beyond my expectations. I respectfully declined and worked while my car was being serviced. It was a Service B. Service B involves a lot into the vehicle. Damon let me know when my vehicle was ready. Took about 3 hours, which is just about the right time. Damon explained what all the services done on my vehicle. Great place. Recommend coming here for service! +A. Thanks Damon for all your help!! read more

Donte and Tina made my first service visit a more pleasant experience. After making an appointment for a salesperson to review some of the features on my new car and having him tell me he had very little time for me, Donte and Tina took the time to meet my needs. While my car was getting its first oil change, Donte spent the entire time explaining the upgraded features on my car. He was patient, humorous, and genuinely a kind soul. He even followed up the next day to let me know about more information that he had researched. If you are looking for a salesperson who will care about you after the sale is made, Donte is your man. read more

I cannot say enough "great things" about the dynamic trio who worked with me and my wife to buy our 2018 Mercedes GLE. Our experience was the absolute epitome of what buying a car should be! Our Sales Representative Darnell Greenidge, the Sales Manager Michael Monterio and Finance Manager Donte Piotti should be considered, without a doubt, among the best in the business. Darnell was friendly, engaging, knowledgeable and thorough. A true sales professional. Michael Monterio was one of the best sales managers I have ever dealt with in my 54 years. Not only was he professional, knowledgeable he was made the total experience painless in accommodating my wife and I with exactly what we wanted! He is a huge compliment to this Mercedes Group and organization! Then we cap off our experience by sitting down with Donte the Finance Manager. In all my years of dealing with, stuffy no personality finance people, Donte was a welcomed change. Donte was efficient, organized, knowledgeable and totally professional with a great personality to boot! We found this dealership (new owners since our last car in 2014) was exactly what you want a car buying experience to be, "First Class"! Thank you Mercedes Benz Atlantic City! Michael Budd read more

Had a great service experience here.! Easy scheduling with a loaner car , pleasant staff & quick, efficient completion of work! Will definitely be back . Will also consider purchasing my next vehicle here since my service experience was MUCH better than Euro Mptor in Devon. read more

We bought our car here and have had cars serviced here for years. Been trying just to make an appointment to bring the car in for service for days... more calls than I can count. How hard is it to return a call for an appointment? The reason you pay extra at Benz is for their service and customer treatment. Will take the car elsewhere. Such a disappointment. read more

Beware the dealership has just been sold. When I tried to have my car picked up for service, they no longer have that policy. Guess I'll be looking for a new dealer. read more