I was very disappointed with my experience with Merc Movers.
Several pieces of my furniture were scratched during the move, and instead of taking responsibility or offering a reasonable solution, I was left frustrated.
The truck that arrived was not the size I was told would be used. Because of that, the movers had to repeatedly rearrange and reload items to make everything fit, including loading some belongings into my own vehicle. This added unnecessary time to the move.
To make matters worse, they refused to move my electric fireplace upstairs, even though that was part of what I hired them to do. They also left some of my belongings behind, meaning I now have to make another trip myself to retrieve the rest.
What makes this even more concerning is seeing so many 5-star reviews that don't reflect the service I received. Based on my experience, I have a hard time understanding how those reviews accurately represent the quality of the company.
I cannot recommend Merc Movers based on my experience. I expected much better care with my belongings, the proper equipment to complete the move efficiently, and a willingness to finish the job I paid for. read more