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Mephisto Resole

2.6 (29 reviews)

Services - Mephisto Resole

Shoe cleaning

Shoe repair

Shoe resoling

Shoe shining

Mephisto Resole Photos

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BEWARE!!! If you send in you shoes for repair, and they no longer have the parts to repair them, they WILL trash parts of you shoe!!! I sent in a pair with the bottom of one heel loose (NOT crumbling bits for rubber that look like garbage - a WHOLE heel cap), and they threw it in the trash. Now I cannot even take it to someone to reattach. All I got was "Sorry, it was trash, there is nothing we can do." And that was from the supervisor! Thank you Mephisto Resole for making this pair of shoes USELESS with your careless disregard for my property!! They also did not send me a shipping bag for future repairs, which they always send when shipping shoes back to me. And I ordered 2 items, which they did not ship. I was told if they cannot repair the shoes, they do not send the orders because I probably do not have shoes on which to use the products. You would think to provide excellent customer service, they would call or email to see if I wanted the items. I use this service all the time. In this past year their customer service has declined drastically.

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8 years ago

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Chito's Shoe Repair - Chitos at the North Park Farmers Market

Chito's Shoe Repair

(224 reviews)

Chito's is at the North Park Farmers Market on Thursdays. I have used Chito's for many years and…read morehave always been happy with the work they do. It's so great to have a place that does good work on shoes and leather goods. I brought several belts in for repair and the price was super reasonable. Much cheaper than buying new belts.

I had a bit of a nightmare moment with my Bottega Veneta bag... literally right after getting it, I…read moreaccidentally spilled skincare oil on it. I was devastated. I contacted another cobbler first, told to send photos, waited for callbacks, called them again and got vague answers about how delicate the leather was and how cleaning it could spread the stain... they said they'll think of ways on what to do and call me back and then never heard back again. Thankfully, I found Chito's Shoe Repair online and reached out by text with photos of my bag. Within 5 minutes, they responded and asked me to call. Jenny spoke with me personally and was incredibly patient, kind, and reassuring. She didn't make unrealistic promises, but she took the time to explain that she wouldn't fully know the outcome until she saw the bag in person. I was extremely stressed, and her honesty mixed with compassion immediately made me feel better. What truly amazed me was that even though the only time I could get there was after their hours, Jenny still accommodated me and allowed me to bring the bag in. That level of kindness and care is rare. When I arrived, she carefully inspected the bag and walked me through exactly what her cleaning process would be. She explained everything in detail and set realistic expectations while still making me feel hopeful. At that point, I honestly thought I may have ruined my bag permanently.. especially because in my panic, I had already tried a few things myself that probably made the stain worse. Two days later, I picked up my bag and it looked like NOTHING had ever happened. I genuinely could not believe it. The stain was gone, and my bag looked beautiful again. What stood out even more was how much Jenny genuinely cared about educating me. She taught me about leather care, explained how leathers react , and even gave me advice on a wallet project I was trying to fix myself. She wasn't trying to upsell me or push me to bring everything in for repair -- she actually wanted me to understand how to care for my own items. That says so much about her character and integrity. I also met her husband Chris, and together they are just wonderful people. Warm, knowledgeable, honest, and clearly passionate about what they do. I'm beyond grateful I found someone I can truly trust with my luxury pieces. Thank you again, Jenny and Chris, for saving my bag and for treating me with so much kindness throughout the entire process!

NuShoe - Before

NuShoe

(169 reviews)

If I had read the reviews before I sent my shoes in, I would not have sent them in. And after I…read moresent them in I was worried and regretted my decision. However I just received my revived VIVOBAREFOOT geo Chelsea shoes and they look fantastic, really. They received shoes 10/29, there was a problem with my credit card number which I corrected on 10/30 (10 minute wait on phone to speak with someone), then received shoes today 11/29. I emailed them 11/21 to get status update and staff said shoes would ship the following week, that I would receive email when they shipped. I didn't receive shipment email so was surprised to see them today. I'll see how they hold up over the next few weeks.

Attention Ugg shoe owners!…read more Considering the popularity of Ugg footwear, and the price you pay to own them, maximizing longevity of your footwear via repair might be a consideration. Especially in our current economy. Uggrenew is a company, owned by Ugg. Ugg uses NuShoe to provide Uggrenew services. If you are considering using the services of either NuShoe or Uggrenew, don't. Ugg's service provider, NuShoe, is inept at best. They take your money and deliver nothing in return. The worst part is there's no financial recourse to Ugg, Uggrenue, or NuShoes. Customer service as well as their legal counsel are either purposely non-responsive or non-existent. I recommend using a local cobbler for services as at least you'd have some leverage and recourse doing so. My wife's shoes are lost and she's out of not just the ugg boots, but the $60 in repair service charges. Ugg, Uggrenew, and NuShoes are nonresponsive to all of my attempts to contact them over the last few months to resolve. NUshoe isn't credited by the Better Business Bureau. Non responsiveness is symptomatic of a greedy, non-customer focused company. I guess they are more concerned with their profits, not Customer satisfaction.

Old Town Shoe Repair & Leatherworks

Old Town Shoe Repair & Leatherworks

(125 reviews)

Old Town

I have been coming to Old Town Shoe Repair for a few years now with different types of shoes and…read morematerials (nylon hiking boots, various doc martens, birkenstocks, etc.) and I am always so pleased with the service and care from Jason, the owner. He goes above and beyond the service you ask for, I took one pair of doc martens that i bought secondhand in for a fix on the buckle, but they also came back beautifully polished and in better looking condition than when I bought them! I cannot recommend him enough to my friends in the area, so I felt compelled to come online and recommend him to y'all as well :) It means so much to still have a family-owned shoe repair shop in a city where small businesses are disappearing. The moment you walk in, you're talking directly with the person who's going to work on your shoes, and you can truly feel the care, the craft, and the pride Jason puts into his work. If you value quality, kindness, and supporting the kind of business that keeps a city human, definitely come here. There's something beautiful and sustainable about repairing what we already have, and I'm grateful this family-owned shop is still here doing it with so much heart. My shoes always turn out beautifully at a much better price than buying a new pair (and saving landfills!). I hope more people choose places like this so they can stay around for years to come. Thank you, Jason!

I brought my new suede booties here to repair the cheap heal caps that came with the shoes. They…read moredid an incredible job in a really fast time. I have worn them many times and the heal cap still looks new, so the quality for the price is well worth it! I highly recommend this business and am grateful to have it in the community!

Mephisto Resole - shoerepair - Updated May 2026

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