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MeowInn

5.0 (2 reviews)
Open • 7:00 am - 6:00 pm

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Dogtopia

Dogtopia

(19 reviews)

To Whom It May Concern,…read more I am submitting this formal complaint regarding my experience with Dogtopia's handling of my adopted dog during multiple visits and boarding stays. Across these interactions, I observed repeated communication inconsistencies, a lack of transparency regarding incidents, and increasingly unprofessional conduct toward my pet. Records show staff provided conflicting explanations about my dog's behavior and condition. At times, I was told my dog was "great overnight," while at other times staff described him as "grumpy," "snappy," "overstimulated," or involved in behavioral incidents. There were also discrepancies regarding the cause of my dog's limp and paw injury. These inconsistencies created confusion and concern regarding the accuracy of incident reporting, staff supervision, and the overall handling of my pet. Communications frequently came across as defensive and dismissive of my concerns rather than providing clear, professional, and collaborative updates. I am concerned my dog was unfairly labeled as aggressive while staff simultaneously acknowledged he was placed in overstimulating and crowded environments without access to calmer accommodations. This raises concerns that environmental management and supervision may have contributed to the reported incidents. Additionally, some staff communications became excessive and distressing, feeling accusatory and intimidating rather than compassionate or solution-oriented. As the owner of an adopted pet, I expected consistent, professional care and respectful communication. I respectfully request the following actions: Conduct a formal review of how my pet was managed while in Dogtopia's care. Review staff communication practices and incident reporting procedures for consistency and accuracy. Provide clarification regarding the conflicting explanations concerning my dog's injury and behavior. Ensure fair and professional treatment for all customers and adopted pets, free from bias, intimidation, or unnecessary escalation. Take appropriate corrective actions to improve transparency, accountability, and customer relations moving forward. This complaint is supported by documented text communications from Dogtopia staff describing the incidents, behavioral assessments, injury explanations, and subsequent interactions. I appreciate your time and attention to this matter and request that this complaint be formally documented and reviewed. Sincerely, [Redacted] Supporting Notes From Communications * Staff initially stated there were "no issues," then later reported aggression and overstimulation concerns. * Conflicting explanations were provided regarding the source of my dog's limp and paw injury. * Staff acknowledged the playroom was unusually busy and that calmer rooms were unavailable on certain days. * Repeated behavioral accusations were made while also acknowledging environmental overstimulation and lack of separation options.

We've been taking our 6 year old doodle to this location since he was a pup: weekly for socializing…read moreand boarding as needed. I can't say enough about the staff and management (not going to name names for fear of missing someone!). They are responsive, caring, proactive when the see something different, clean ...

PetSound Daycare & Boarding

PetSound Daycare & Boarding

(9 reviews)

After trying out several other doggy day care facilities before we found this one, I can say…read moreconfidently that PetSound Daycare is LEGIT and very impressive. They work with all types of dogs, whether it is age (puppies to old timers), behaviors (shy to active), or size. Our dog Willow, a 40# border collie mix, felt right at home here. We decided to bring her twice a week for full days so that she can play with all of her furry and human friends. It was by chance that I found this place. I searched several doggy daycares on google, and read each place's reviews. The google reviews were great for both the daycare and veterinary hospital, and I saw 1 5 star review on yelp. I called one day and spoke to Nicole, who I started to realize is an amazing human. We met in person at the Dog Days of Cary event to learn more about what the facility is like, and decided to have our pup come for an assessment. Nicole puts all of her energy and effort into this place, and it shows. All of the dogs are well cared for and loved there. Long story short, this place is now our second home for Willow. Now when we get ready to go to daycare, we tell Willow that we are on our way to see the puppies!!! And she goes crazy and goes right to the door waiting for us to put the leash on her. She jumps on Nicole or Katie once we get inside to drop her off in the mornings, and is like Mom who?? Haha! We just feel really thankful to have found such a great place and I want to spread the good word that if you're looking for a great, caring, loving, friendly place to bring your dog where you don't have to worry about them, then this is the place. PS. We follow them on facebook because sometimes they post photos or videos of the puppy play time!! Really cool opportunity to watch our baby play with her friends.

Our girls love going to Petsound both for daycare and boarding! We have nothing but good things to…read moresay: they took good care of our girls-food, meds etc when we went on a trip recently and both of our girls look and smell good upon pick up not looking distressed and depressed like our experience with boarding in MD before. It's very comforting to know that if there's medical emergency, hospital/vet is there. We are very glad that we have found this place for our girls here in Cary, not to mention it is in a very convenient location for pick up, dropoff from/to work place. Very friendly and reliable crew you can definitely count on! Thank you Petsound!

MeowInn - petboarding - Updated October 2026

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