Found them through family members. Was hard to get in touch at first but that all got sorted out…read more So glad I stuck with it. Emma is a gem. I've had counselors and what not for decades and only had one other that I connected with. I've seen Emma for a couple of months and I feel like we are so connected. She's so compassionate, caring and knowledgeable. I can go on and on about her really. She's the only person I really feel comfortable actually opening up to. I feel confident she will get me through my rough time right now and digging through my past to guide me in the future.

I'm sorry to leave a review for an entire company because of one individual but I see it important…read more After many years I had finally gathered my courage and tried to push away the anxiety to seek someone out to assist me walk through through some of my past experiences. It was NOT easy but I called, made an appointment with Christine and went in. Told her everything I could about me in a snapshot for our first appointment and then that was it. I reached out a COUPLE times to reschedule and she just said she would "send me some times" and never got y response. Needless to say, two Months later , I am no longer Interested In continuing with this company but just beware. It takes a lot to call and come to something like this to just get rejected..

I know Dr. Yvette Boles in the capacity of my clinical supervisor at a community mental health…read morecenter. Throughout my time as a therapy extern, Dr. Boles oversaw many of my clinical cases and helped me process difficult emotions, conceptualize clients, and formulate treatment plans. In regard to Dr. Boles' clinical skills, she is very insightful, highly intelligent, organized, empathic, and observant. I have consistently observed her willingness to effortlessly tune into everyone she works with and clearly interpret what they are verbalizing while offering validation. I believe this speaks to her strong rapport-building skills and genuine character. Additionally, Dr. Boles consistently demonstrates her ability to exercise sound clinical judgment; she asks questions with intentionality to thoroughly assess whoever she is working with to obtain relevant information. From being in supervision sessions with her, it is apparent that Dr. Boles is very knowledgeable of a wide range of psychological theories, which speaks to her competency as a clinical psychologist. She is well-informed of evidence-based treatments and personally speaking, it has been comforting to know that I was in proficient hands. On an interpersonal level, Dr. Boles is strong-willed, dependable, transparent, responsible, personable, and collaborative. Dr. Boles is able to question her own biases and be honest with herself and others. It is apparent to me that Dr. Boles is deeply committed to this work and invested in people's growth. I believe this contributes to her passion to not only work with a variety of populations, but to work with an array of problems, as well. Furthermore, Dr. Boles is very passionate about various social causes and relevant issues that affect our community, which again, speaks to her caring and perceptive character. Overall, it has been more than a delight to have Dr. Boles as my clinical supervisor. Dr. Boles constantly strives to set a positive example for others and is very open to share her knowledge with others. She has been a very supportive and sound figure throughout my training experience, and it has been very rewarding to have her as my supervisor. I would highly recommend her as a psychotherapist!

Unprofessional, unreliable technology for video therapy sessions. in person and video sessions are…read moreusually started late or cut short by the therapist. Went to the practice for several visits and the counselor did not have any post session work to do or any actionable feedback related to the session. I have gotten better advice from a co-worker or a random stranger on the Metra on my way into work. Glad some people had a good experience, it felt like I was paying a lot of money to talk to a friend about what's going on. If you are a native to the St. Charles and Geneva there are better options.

Never a long wait, always able to get an appointment when I need one. He listens, (even when I…read moreramble!) and wasn't making sense he waiting and helped me figure out what was really the source of the problem I was facing. Always very patient and understanding and kind. Best counselor around in my opinion.

I was referred to Tracy by a family member that works here. I was a patient for over a year. I…read morereally loved talking with Tracy and she helped me navigate through a hard time. We seemed to be on the same page with my goals and options and I valued her opinion. On 8/10 I had an appointment to discuss finally treating my ADHD. It took me years to even consider medication, but felt confident that she could help. Our session went great! She advised me of 3 different medication options. I am very sensitive to medications, so I requested the one that my son had done well with since I was already hesitant to try anything. She said she would fill it but warned me my insurance may not approve coverage. I understood and we left it as, if they declined the medication we would discuss something else. A week passed after that and I hadn't heard anything so I called and spoke with Ari. Med was declined but they were working on trying to get it approved and if not they'd help me find another option or maybe pay out of pocket. Ari was kind and helpful, even though she had to be the middle man for Tracy. After an entire MONTH of working with Ari to figure of WHAT medication Tracy was going to try since the preferred one was declined, WHAT meds my insurance will even approve, and even WHEN Tracy would let me know what we will be doing I finally left a VM that said hey, if we can't figure this out by the end of the week I'm just done. Short version- I started the drug 9/12 and by 9/15 I had high blood pressure, eye pain, confusion, and other concerning symptoms. I reached out Monday to schedule my follow up appointment and I asked Ari if I should be concerned of these symptoms, she PROMISED that she would have Tracy call me by the end of the day to make sure I was ok. She warned me to NOT stop the medication until I spoke with Tracy. By Wednesday by BP was even higher and I could hardly function. I called and Ari said "she didn't call you back yet?" NOPE. She said she would talk to her and get back to me. They were open until 7pm and still, NOTHING. By Thursday at 9AM I called multiple times and no one answered me so I left a very frustrated voice mail. Hello? Is this normal? Should I stop this medication? Why does no one return phone calls like this? Well to my surprise guess who finally called me? TRACY! I was so relieved she called and asked me what was going on. I told her my symptoms and she said to STOP the meds. Great, that's all I wanted to know! Then she asked me why I was calling so many times in the last month and that my behavior was super suspicious and she thinks my ANXIETY was CONCERNING TO HER. She said she has been "WATCHING ME" and then told me she intentionally was "PUMPING THE BREAKS" on HELPING ME because she saw I was communicating with Ari to figure out what the plan was. Excuse me? Did you just GASLIGHT your patient because you failed to effectively communicate a plan with me? I asked her why she didn't just call me and discuss that she felt concerned and she said she didn't talk to me ON PURPOSE. She admitted she was playing a MIND GAME with me. Absolutely not. Not only is that incredibly narcissistic, it is down right predatory. Tracy, you could kill someone with behavior as a psychiatrist like that. BE CAREFUL. Advocate for yourself and if you are starting a new medication have a back up plan in case she ghosts you and then blames YOU! Oh, and after she gaslit me she yelled at me, refused to let me talk, fired me, and hung up on me! Thank you for your professionalism. Unfortunate for me, I will never ever work with a psychiatrist again for mental health or medications. It was incredibly heartbreaking to hear her say those things about me and not take any ownership on how it was handled. Insinuating I'm crazy and that was justification for withholding care? I actually do think this is very out of character for her, but she definitely earned this one.

Hi. I like this place. They have a nice team. I've been going crazy for years now, seeing things…read moreand people who aren't there, feeling bad for feeling bad, you know what im saying? The wonderful staff her has made me feel welcome and some what normal after years of struggling. Definitely would recommend to everyone one. Get up on in here! Get help! It's like good for you man, you'll be happier.