Tried to return a brand new snowthrower, Would not run except on choke. According to the return policy of Menard's, once you put gas in these items: * Lawnmowers * Snowthrowers * Tillers * Log splitters * Chipper shredders * Generators * Pressure washers They cannot be returned. HOW ARE YOU SUPPOSED TO KNOW IF THEY WORK OR NOT IF YOU DO NOT PUT GAS IN IT!!!!! Items must be fixed according to their policy: A gas-powered item may be returned or exchanged within 30 days of purchase with a receipt if the item has not been used, is in the original package, and has not been filled with gas. If the item does not meet the rules above, the customer must take the item to an authorized center for repair. Unless the item is under warranty, repairs are at the customer's expense. There were other issues with the thrower my friend had purchased, shifting was very difficult for her, maneuvering was very difficult. All of which was found AFTER unboxing. She did not want the item. As of now it seems she is stuck with it, even after having taken to a repair facility. So a warning to all! Do not purchase the above listed items from Menard's!!!! read more

I have mixed feelings about Menards. I think that the way the store is laid out is a complete scam. They put the same kinds of products in different parts of the store and they often move products to keep you wandering around the store - a gimmick to get you to see more merchandise in hopes you'll buy more stuff. They say the average time a customer spends in the store is 44 min. That's a long time and it's probably due to the store layout. I tried reaching out to someone at Menards corporate to discuss this issue. They provide an email address, so I emailed them and asked if I could speak with someone on the phone. They replied that they do NOT deal with customers over the phone - only via email. What? What kind of customer service is that? How do people without computers or email communicate with Menards corporate? Silly, really. It's sad that Menards is the only large home improvement warehouse-type store in Marinette. Honestly, if you have the time, go to Home Depot in Green Bay. The three stars is for the employees - they rock! Becki, Kayla, Kathy and Mikayla are especially awesome. read more

I was impressed with Becki in the Plumbing department. She knew her products, warranties, and offered wonderful assistance with my plumbing needs. Dan W., the manager in the Electrical department was another great experience for me. His knowledge and attention to detail helped me complete my projects with the right supplies. This is the place to go! Keep up the great work team Menards! read more

I absolutely Love this place. For a hardware store there's not much this place dosen't have. I can lose my husband in this place in a matter of seconds. In fact I have seen many women wandering around with that hunted look trying to figure out which aisle their husband has disappeared down. I have bought ceiling lamps, solar garden lights, gifts, chocolate, coffee shampoo, holiday decorations, bird seed, dog toys, kitty litter and of course lumber. They have an awesome rebate offer where you make your purchase, send your rebate in and they send you Menard bucks for your entire purchase. So in essence your purchase is Free. I think the only thing l haven't picked up here is alcohol. Too bad the stores are only in Minnesota and Wisconsin ,Iowa,Ohio, and 13 other states. In my opinion they should be in every state. Check out their store locator and if you happen to be close to one, stop in. It's worth the stop. read more

First I would like to say to Quan, thanks for saying what I always felt about Menards. My opinion of Menards mirrors what Quan L. said. I will add that I have visited many of the Menards stores from Northern WI. to Southern WI. I have found that through out my years of buying there they always have what most want or need. I am almost at Menards daily and I am not a business person that forces me there. It comes down to this, if you need it in project form no matter what that is, they normally have it. Need a bit to eat, they have that also. Pets needs, yup they have it. Paint, hard ware, Decorations, electronics, Not to mention the lumber and all that goes into that area. Carpeting and so on. If you haven't shopped there for much try it out. I forgot the garden areas are great and for the most part you cannot beat the prices or the return policy. So support the Menards stores they are trying to help us all out. And as for the Comment to Quan L. about being in Texas. Open one if they will let you and serve all that are down there well. Some of my family moved to Tx. recently and your right not to much down there like Menards is here. But the bigger the Menards Co. gets like so many have, they fail due to lack of fulfilling what their mission was to start with. So keep it up Menards and stay local. Don't change a thing. Some day I hope I win a car that you offer chances on free. Jim M read more

These should literally be all over the country. This was my first time knowing about and visiting this store and I'm so very jealous that we don't have any in any of the other states I've visited before. There is everything here. Not just hardware, not just furniture, not just clothes, but food too! If they had fresh meats and veggies here you would only ever have to go here! The prices here are quite amazing, and they accept coupons from Lowe's too! I did really nothing but rave about this store when I got back home. My kitchen even has some brand new mats that I HAD to buy there and roll up into my luggage. read more

We have over $8000 worth of DEFFECTIVE RiverStone Quartz (Menards private label - Midwest Manufacturing) in the color Sedona that was purchased from the Marinette Menards. The product is full of pits and small fissures everywhere. These pits and fissures are the ideal place for debris and bacteria to hide. Our Quartz countertops are NOT food safe. Food safety is one of the top reasons people install Quartz. Plus Menards does not have qualified installers. We had the worst installation job ever. We have filled complaints with them and have received no reassurance that they will back their "limited lifetime warranty". This has been going on since we purchased the product five months ago. We would turn them in to the BBB but, they are NOT members. We are turning them in to the Department of Agriculture,Trade and Consumer Protection (DATCP) for the state of Wisconsin. We have had so many problems with so much merchandise Menards sells including their doors, flooring, their Remington lawn mower that blew up during the third use of the mower (it cost us $10 to return it), and their cheap close-out crap they put on end caps is a joke. We could go on and on but we are so very upset about our countertop problem that all of their other defective product is not a concern right now. We are physically ill over this problem. They should post a very large "BUYER BEWARE" sign over their door. read more

Do not buy anything with the Mastercraft name. The warranty is replace bad junk with more bad junk and no option of repair, cash refund, or store credit. Once you buy the item (in my case it was a patio door) and it turns out defective (in my case multiple factory defects) Menards becomes a clumsy, slow moving bureaucracy whose goal is to wait you out by doing nothing for as long as possible. The money you paid is gone and you will never see it back. This is a company wide policy. With the patio door I purchased, I had to pay for the tear out of their grossly defective door and replacement of the new one. They wouldn't even pick up the old torn out door. Also, there is no warranty on the replaced item. I paid for two installations, one removal/disposal and ended up with a door that has no warranty on it! The store managers have either a helpless or hopeless look on their faces but did deliver the replacement (which was not covered under the warranty). The store has generally bad communication within its walls illustrated by no communication between departments and each representative having to make the same phone call to find out whats going on. Please, get some organization! Any further building materials for us will be purchased elsewhere. Save yourself the agony and shop for these kinds of items at a better store like Home Depot or Lowe's or a window or door store. It is well worth the few extra dollars for a manufacturer's warranty that actually helps you. read more