Michael is a terrific stylist and a nice guy to boot. Great…read moreplace to get your hair cut.

A couple months ago, I did some major research on where to go to get my haircut in my neighborhood…read moreof Yonge and Eglinton. I took a chance on this salon and Melba, the hairstylist, and I am *SO* happy I did! Melba is amazing. In all my life, I have never received such a personal-to-me-styled hair cut that makes me feel so light and free and ME! From the lovely receptionist, the owner of Jalouse (who I can overhear when getting my hair cut) and the staff here -- it has good vibes, is top notch and I can't recommend Jalouse highly enough. I returned today for my 2nd cut and I am as pleased if not more so than the first time 2 months ago. #JalouseForLife #MelbaIsTheBest

In an ideal world, I'd be paying less than $90 for a haircut, but it's hard to find comparable…read moreservice elsewhere. Not only are the hair stylists talented and helpful, but the salon goes out of its way to provide a positive customer service experience with coffee, tea and treats. I won't get my hair cut anywhere else at this point.

disorganized salon, Visnja, the owner gives unsolicited advice, and criticized my hair style while…read morestill denying me service. I am sharing my experience to ensure that there is accountability for the poor service I received and because I feel there were ongoing issues with clarity and consistency in communication throughout the booking and consultation process. Before my consultation, I contacted the salon to confirm whether they could accommodate my hair type and whether ongoing appointments, including Saturdays, would be available. I was told that this would be possible, and I was also referred to a stylist. Based on this information, I proceeded to book and attend an in-person consultation. At the consultation, I attended in good faith, having planned my schedule and travel around what had been communicated to me. During the appointment, I was asked additional questions about my hair history and products. the owner indeed ordered me to carry out specific tasks including contacting my previous hair stylist in Nova Scotia to ask her about the hair dye, sending her photos of my products. I took the time to follow up after the consultation with the information requested, as I wanted to ensure I was being thorough and cooperative with what the salon needed. During the consultation itself, Visjna chaged her mind and said we cannot take you on Saturdays despite having already greed to do so prior to my consultation. So there was discussion about possible alternative appointment times, and I was given the impression that arrangements could be worked out if I was flexible with scheduling. I responded by being flexible and open to different days in order to make the booking work, even though this required me to adjust my original expectations. I accepted Wednesday, her suggestion However, after all of this, I was later informed that the salon would not be taking me on as a client. This decision came after I had already attended the consultation, provided additional requested information, and adjusted my availability based on what had been discussed. This made the overall experience feel inconsistent, as the information I was given initially and during the consultation did not align with the final outcome. My main concern is not that a salon may decide not to take on a client, as I understand that capacity and suitability can be factors in any business. My concern is that the communication leading up to that decision was not clear or consistent, which resulted in me investing time, travel, and effort based on expectations that later changed. After I shared my experience, I received a response from the salon suggesting that my review that my review was harming their reputation and questioning my intent in leaving feedback publicly. I found this framing concerning, as my review was intended to describe my experience factually with the communication process, not to attack the salon or its staff personally. I believe clients should be able to share feedback about inconsistency in communication and expectations without that feedback being interpreted as an attempt to harm a business. Overall, the salon lacks professionalism, respect for clients time, and poor and disrespectful attitude towards clients hair types ands tyles.

I've been getting so many compliments since my last appointment with you Tita Evelyn…read more Thank you so much for everything you do - you're a truly talented stylist and I always enjoy my appointments. Highly recommended See you again!!

I had been going to this salon for years & stopped going because I moved out of the area. I phoned…read morerecently to get my bangs trimmed and went for my appointment. After all the money that I had spent at this salon over the years I was shocked that I was charged $20.00 to trim my bangs. Not impressed and will not be going back.

If anyone is looking for a hair stylist/colorist, I have a recommendation to make. William Tissert…read moreSalon in Pickering treated me like an absolute princess. I explained my story to them and they spent so much time on my mother and I and it was reasonably priced (and worth every penny) and you feel as though you are in a very relaxed, professional spa with the best service. I have never been to a salon quite like this before, and I feel I just have to share my amazing 5-star experience. I'm in no way affiliated with them other than just having an amazing customer experience I feel compelled to share (I don't get coupons or anything out of doing this).

Great staff, great experience, and an even better hair cut. I've been going to William for a long…read moretime now and it's always been a pleasant experience with a calm yet lively atmosphere.

This barber shop is a small store in the new wing of New Kennedy Square…read more You have to reserve before they can serve you, since the place is small and one doesn't want to deal with more than two people at once. While I didn't reserve, thankfully the person who was supposed to arrive did not show up, so I was allowed in. The stylist asks what general style you want, then gives you a magazine to ask mainly for the side cutting you want. He will give you about 5 minutes for you to decide, and the haircut proceeds from there. He is very social, which I like about hair stylists, as it can get quite boring when all he does is cut your hair and you sit waiting. The hair washer and the stylist both satisfied my needs, and my parents also liked my cut. I ended up giving a $4 tip to the hair washer.

My worst haircut since high school…read more The staffs there were nice and the hair washer gave a nice massage. YET, the stylist simply did not understand my request at all. Asked for thick layer and I got no layer now, request not to thin down my hair and the stylist was using a tooth shears scissor most of the time. When the cut was done, they don't style your hair either. Paid about $50 for the wash and the cut. Now my hair looks exactly the same as the $10 salon I got when I was 12...

Have been seeing Tina here for a couple years for haircuts and dye jobs and she does a fantastic…read morejob every single time. It is very simple making appointments via their website and I have never had to wait more than 10 minutes for service. The salon is very clean and decorated with chic decor. Paired with the relaxing music they play and the fashion shows running on the TVs, it results in a very elegant and calming ambience. I am usually asked by the staff if I would like a drink or snack multiple times throughout my visits. Tina always asks what I want or what my hair concerns are and works around that. She is very friendly and a great conversationalist, but also knows when to let the conversation die down and doesn't force it to continue. You can tell by the way she works that she is very good at what she does and is very efficient. All in all, after struggling to find a salon I was fully satisfied with and can stay loyal to, I am very happy to have found Tony Shama's and plan to continue coming here. You definitely get what you pay for.

My hair is completely ruined from going here, I would not recommended it at all. I went in for a…read moretrim and got some botched choppy horrible set of layers. I had hair nearly down to my butt and Tony cut off over 6 inches when i only wanted 3. My hair is so choppy and uneven. Do NOT go here. They also charged me 200$ for a horrible hair cut. NEVER going back. Run far away from this place. It's unfortunate to write this because the staff and environment was so pleasant and took my jacket and provided me with coffee but none of that matters if i leave with a bad haircut that's going to take over a year or more to grow out. REFERENCE pic of before what my hair looked like before it was ruined by tony. NOTE that Tony told me he would not be taking off any length however continued to cut off nearly 6 inches of my hair without consent.

If you go there, look for Daniel Carvalho, an amazing Brazilian hair stylist…read more He fixed the colouring on my hair (that was really bad since when I tried to dye it myself last time) and gave it a little cut just to make it lighter. Supper recommend! Tatzy was his assistant and she took good care of me, she was so patient and carefully while untangling my hair to not hurt. Washing it was also a great massage, hahahaha. And she finished my hair with the cute babyliss. Check my pictures to see the final results.

I have loved my hair cut on both occasions that I have been to see Ivana. She is excellent and a…read morevery nice person. My only comment on the negative side would be the price difference between my first and second visit. I paid around $75 on the first visit, so with a tip and tax it was under$90 in total. The second time the price was $92 before tax and tip! This is a huge jump in price as far as I am concerned. No warning or explanation given. I will continue to see Ivana but it will be larger gaps between visits for me I'm afraid.

I'm not good with haircuts. I get small anxiety seeing someone chop away at my hair so I'm very…read moreparticular on when I get it done and who does it. I haven't been to a salon since July 2020 - way over two years ago. My partner got frustrated seeing my hair all over the place so he decided for my birthday to get me a Groupon to Concepts to tidy up my hair. I had Eddie be my stylist and my goodness, I was impressed by him! We didn't make much talk but he automatically knew how I liked my hair done: v-cut, layers and some side bangs. All of these he knew without asking other than to confirm. The wash was great and relaxing and he kept reiterating what he's going to do next so I don't get scared. Overall, I would highly recommended coming here and requesting Eddie!

I am a Hairstylist, and the salon I work in was locked when I arrived because of the severe…read moresnowstorm on Thursday, February 13th. Thanks to the Girls at the reception, who called the salon owner to see if it would be OK if I were to do two clients. It was the end of the day, and the owner was exceptionally kind and allowed me to do my clients, I was very impressed by how well I was treated, and everyone who worked there was very friendly, so I would like to highly recommend Concepts Salon & Spa for being so accommodating and extremely friendly, also the work I saw was outstanding.