The security officer was professional and so were the customer service representatives. This was my first visit to this location and it is clean, spacious and the atmosphere was good. Although, I'm not at all pleased with this outrageous utility bill. read more

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We had a gas leak yesterday and MLGW was all over it. Fast and professional and so helpful Thank you!!

It sucks Memphis really need some competition,because right now there isn't any. I understand the slogan MEMPHIS LIGHT GAS and ROBBERY that's exactly what it is. They will tell you any lie together you off the phone. I know im not the only customer that feels this. No matter how you conserve energy your bill is still going to way too high. Please pull together Memphis to end this non competition and high light bills. read more

MLGW is a total rip off.they over charge the customers every chance they get. All of the customer service reps read from the same script when telling you why they have basically doubled your monthly bill. They are beyond terrible. They're an embarrassment to the entire Midsouth area. read more

I'm pleased with everything else except the fact that I'm not able to login to my account once upon a time I could pay without signing in but now nothing is working I've written down my login information so there's no mistaking whether it's right now I've had to pay through some third party place I'm not happy mlgw does not have a right to push me there by locking me out of my account please fix it read more

This is by far the most incompetent Utility Company in America. Holy Cow nobody in their Office has a Clue how to do the simplest of things. You will wait a minimum of 30 min to be transferred a min of 2x to someone who also has zero idea how to set up an Account. What a waste of time having to deal with these people. Just wow read more

I hear a lot of complaints with MLGW but I was helped by the people here. I had an issue with my lease that wasn't letting me get services started with MLGW and the issue wasn't because of MLGW. The issue was with my lease and MLGW helped me get ahold of my landlord and get my issue resolved. In my opinion they went over and beyond to help me out. read more

This organization deserves 0 stars. I feel sorry for the people of Memphis and anyone that does business there. No one is on the same page. Getting utilities turned on is a nightmare. I've been either lied to or accidentally misled, causing me to waste hours of my time for something that would be a done-deal in other cities. . . and it still hasn't begun to be resolved. Legal action should be taken against this company. read more

A utility company that I hope and pray goes out of business soon and be bought by someone who cares and wants to help customers and not hurt and rob them for money that they barely have just to pay bills that are made up and sent out. I live in a very small apartment and they ran my bill up to 900.00 dollars in two months of me being there, this is ridiculous and there is no excuse in hell to justify this. This company should have been gone a long time ago. read more

I wish I could give a zero review! This company is so disorganized and customer service is the worst!! The automated service didn't even recognize me even after giving my account # cell # date of birth and last 4 of SS # once I finally got to talk to a human I was yelled at. They wanted an RSA form filled out, which I did but they claim they never received it even though it was sent in the provided self addressed envelope! know I need to redo form or my service with be cut off in 1 weeks time. Everyone I've talked about MLGW has has nothing but issues. Problem is,they're the only provider in Memphis TN area. Big ZERO review from me Bill G read more

The worst experience I've ever had with customer service. It's like it's a requirement to be rude and overcharge me at every turn. I've honestly never had a good experience any one time I've called. The website constantly has glitches and refuses to allow you to sign in via any mobile or anything other than a laptop or desktop to pay the bill. When I called to get the glitch settled, I was met with attitude and someone interrupting every question I tried to answer. She claimed it wasn't the website's fault and that I was the one at fault for not knowing how to type my username in. Plot twist, she was, of course, wrong. If there was actually anyone else allowed to service us for power, I'd immediately switch read more

Speaking on the phone with a representative, she was very rude and kept interrupting me. She hung up as soon as she scheduled an appointment before I was done talking; so I booked my service but I was not able to finish the call. Very unprofessional and rude. read more

1star is sadly the lowest I could go. This company is trash, it doesn't care about its customers and brags about being one of the biggest water gas and electricity suppliers in the us. Thats not a brag that should be considered a monopoly! Even my friends have problems just last month my friend had gotten called saying they under charged him for the past 12 months like what the heII read more

Memphis Light Gas and Water - The service the company really provides. - Utilities Near Me - Memphis, Tennessee

I have seen customers be so terrible to the workers here to the point that I felt bad for them. Now, I completely understand everyone's frustration. It does not matter how nice you are to them, all of the employees I have experienced have been terrible with customer service! They are hateful and it is obvious they hate their job. When I could not get anything accomplished with their poor work ethics and spoke to a manager, I observed they have no one to show them how proper customer service works. I am so beyond thankful that I will be done with this company soon. I had my service turned off in Feb 2025 and I am still getting billed in May 2025. When I call to ask why today, I was told it was to read my meter. When I asked the lady on the phone for a better understanding that I had already paid a small amount, she got an attitude with me and was ugly saying she just told me why. I know nothing will be done about these complaints, because the business is on the news and still no change has happened. The workers there that I have spoke with are highly uneducated and create a very bad look for the company via the phone line. This company is a nightmare and will hire anybody obviously. read more

The smart water meter was leaking at my rental property. My tenant called MLGW but was told it was not MLGW's responsibility and MLGW did not send anyone out to check. So I had to send someone for the repairs. The repair guy told me it was because of the water meter leaking and got it repaired. After that, I called MLGW's claim department and asked for the reimbursement. Initially, I was told the tenant only called for his water bill credit, there was no record showing he called for the water meter leaking. I then emailed MLGW the invoice and the videos of before and after repairs. Today, I called MLGW again and I was told their record showing the tenant never called MLGW. This is so ridiculous. I wish I could give MLGW a zero. read more

All the money this company is collecting and they cant improve their outdated janky website, make it so hard to make a simple payment. Do better!. Oan and this new meter that was installed recently is definitely set up to take more money, its only 2 of us living at the same address and we both work so we dont use that much electricity. The old meter was working just fine. Im sick and tired of being robbed every month... read more

It's a straight up monopoly on utilities in Memphis. I paid 250-300 monthly in my two bedroom house. Any house I ever lived in was never less than 250 on a light bill. I have a 5 bedroom house in west Memphis and may no more than 200. MLGW stands for "Mane,Lemme,Getcho,Wallet" read more

I wanted to give a shout out to Yolanda Anderson in the business care center! She is always extremely helpful & stays on top of what needs to be taken care of. I'm always relieved when she picks up the phone call because I know she will be consistent with requests. read more

MLGW ' s insistence that their customers make the switch to smart meters has been the most maddening experience. Prior to this switch, the meters were actually read by a human each month and there were no estimated bills. I called the first month of service to request a human come read my meter because the service was estimated and the numbers were incorrect when I checked the display. This has gone on for four month's. My most recent bill is at least $130 higher than it should be. I went to MLGW to speak with someone in-person about this. I was told I still had to pay the incorrect bill, they would send someone to read the meter and any credit would be put on my next bill. How do I believe that? I have been asking for someone to come read the meter for 4 months. read more

It doesn't get more Memphis than MLGW. The sheer incompetence and failure to function is astounding. They make the DMV look good. They poisoned the Germantown wells by dumping diesel down a cracked well head. Recently they failed to bill almost 60000 people and just now the delayed bills are arriving. The customer service representatives pretend not to hear you then hang up. This isn't something world ending, you just set up a payment plan. Not with MLGW. You get auto-denied by the internet system. The phone maze auto-denies you and tells you to go wait in line at their store front. I moved out of state. Now what? Drive across the US to talk with the goon squad utility provider? read more

Incompetent jerks!!! This evening, they mistakenly turned off the utilities before we had moved out of the house, then told me without an ounce of compassion to call back in the morning. We have a BABY. And breast milk stored in the freezer. During a HEAT WAVE. So basically, their actions are telling me that they don't care about the safety or well-being of my BABY. I guess that's who MLGW is. read more

Couple weeks ago I reported to MLGW that they had 28 lights out within a 2-mile radius of my home located around Riverdale and Shelby boulevard 28! I also told them that they replaced a pole that was run down by a car in my neighborhood 3 months ago and believe it or not there is no light on top of the pole and it's been three months! Why is it when somebody does a job that they can't do it to completion and or do their job! I also told them that one of the neighbors had been trying to get four lights replaced on Shelby boulevard for over a year! When they were originally called in they were asked what's the poll number well I think MLGW has the means to figure out what polls those are by description so that they can replace the lights! It seems like the residents have to give all the information in order for anything to be done instead of the company MLGW doing the job that they were hired for to do a good job! Why is that such an impossible task anymore! read more

I just moved to Memphis from Los Angeles and thought there was no utility company worse than the Los Angeles Department of Water and Power. I was wrong. MLGW is the absolute worst. The water meter reading is estimated and was completely wrong. You will wait over 35 minutes to get through and there is no automatic call back service at all. They will tell you they will send someone to come out and read the meter and this may take weeks to get your bill straightened out. I was shocked at how bad the service is here. They need new leadership badly. read more

If you're not from Memphis, DO NOT come here. MLGW is going to take you for everything you got and still cut you off or have an outage if you spit to hard or the wind blows west. Absolutely give MLGW 0 stars, two thumbs down, dislike button, the list goes on. read more

Most if not all, these reviews are ACCURATE! How is this utility company allowed to operate the way they do? "Delayed" bills, meter failures, multiple power outages in a single month, waiting on hold for over an hour of your life(that you can't get back) just to STILL not get results! I can go on and on. Now they're increasing rates? You gotta be kidding me! It's a shame forcing residents to move to not deal with a "utility" company. Shame on you Mlgw! read more

I haven't called this business in years but today I tried to call them to see why I received two bills in one month. Each time I called, I was on hold for at least 15 to 20 minutes and then the phone was disconnected. I called them several times. I pay my bills on time each month so I never call for payment arrangements or anything. This is a poor excuse for customer service. We need some competition in Memphis. Until this happens, we will continue to get treated with less than respect. read more

Try's to be sneaky by overcharging way more then usual even in a month that a storm caused power to go out in Memphis. So if you have your payment set on automatic payment then be cautious because they might rob you and tell you they won't refund your money after you noticed. read more

MLGW is literally a monopoly that sucks. They don't do their job at all. We pay 500 a month for them to sit and wait. They come like every few months to check the water meter and then they twiddle their thumbs for the rest of the year. In 2023, in less than two days, we lost power twice. TWICE. We had no power for a full day in the middle of July. We got power for less than a day only to lose it again. Tens of thousands lose power every storm. No other business is this garbage. I can't even describe how I feel because I cannot cuss on here. One star is the bare minimum and they don't even deserve that. They don't trim the trees which is literally their job. I wish we could fire them or sue them because this is just ridiculous. As of now over 70,000 are without power with the number definitely going to grow. read more

A utility that fails to provide should not be the sole provider for an area. Consistently unprepared and unresponsive.

Unprofessional, rude, condescending, and dated policy and practices.... They will make up any excuse possible not to do the right thing. read more

I did not get a bill for October but paid anyway. Called and was told I didn't use enough water!? I did not receive a letter about this and 3 weeks ago, I received an automated call. This was only done after I called about not receiving a bill for Octobert. I requested someone come out but that never happened. Then I get a letter in the mail saying I was under charged for water. Ok, can I have my bill please. I am neutral when it comes to this utility company. I have nothing constructive to say because what good would it do. Things will carry on as they always have. I remember my parents having problems with this company. Still they need some competition and maybe they will get on their toes and cultivate a humble attitude when dealing with the public. read more

Ridiculous! They require everyone on the lease/mortgage to submit all of there information and two forms of identification or they will turn off your service. Never mind that you passed the credit check and gave them all of the information of the primary person on the account. They send out a letter and emails once a week to inform/threaten that they will turn off your service if you don't comply. Then you go online to upload the two forms of ID for all parties and you need to enter ALL of your information again even though you went into there facility and an employee already entered the information. I was told that they don't keep your SS# on file, they use it for a credit check and get rid of it. Not true, and they require your last four to even talk to someone even if it is a general question and nothing about a specific account. We got a notice on email about how much our bill is, and then we go online and we owe a different amount. Which is correct? Who knows since there is no itemized bill at this point. It is a monopoly, so one has no choice or they would surely be out of business. I could go on... read more

The internet portal for transferring service is no good. I would say to make sure to call if you need utilities set up at your house but I tried to do that 3 times and each time was told there were too many callers and to call back another time. I sent a request over a week ago for service to be turned on in my new address starting July 13. I received a transfer request confirmation at this time. I moved in yesterday to my new house and this morning came to find that water had been turned off to my house. I then tried to call MLGW and was told there was no account for that address. I then had to wait 40 mins just for someone to answer the phone. They claimed I did not turn in a service request despite having a confirmation number? Here's to hoping my water gets turned back on today though I can't help but be a little paranoid considering how loose this system is run. read more

Worst power company I have ever dealt with. I just started renting a property about 2 weeks ago and can't even get someone on the line to turn on my power. Everyone that works in the customer service department are completely useless. I wish the city would get rid of this piece of shit company. read more

Fantastic company. Customer service technician came out within a a day of my calling in a discolor and black specks in my water. The tech cleared the lines before getting to the house and walked me through getting the color out of the water taking a sample of the before and after the color. Informed me that it appeared to be rust from a line after work had been performed and the "system shock" from turning the water off and back on again most likely had loosened up this debris. My house does not have whole house filtration so the particulate flowed through my bath tub outlet when filling the tub. I haven't had the problem since and when I called the contact number about the samples taken it was indeed some rust and something called scale in the first sample and nothing present in the clean looking sample. Top notch customer service from the phone to the fix.   BTW the billing is not too high. I have relatives that live in Orlando, Florida, San Diego, California, Atlanta, Georgia, Jackson, Mississippi, Birmingham, Alabama, Little Rock, Arkansas, Dallas,Texas, Jackson, Tennessee, Knoxville, Tennessee, and Orange Beach, Alabama. We all see MLGW as the best three service utility we collectively have dealt with.   Anyone can post a bad review after a experience that did not end in a way they wished and conveniently leave out the negative impact they added to the experience. For example ordering a cheeseburger with everything and then complaining that it came with onions. Some folks just want to complain. Don't let the bad reviews form your opinion of a company. For that matter don't just use the positive reviews. This is not a product review. Do your own research, not relying on the opinions of unaccredited strangers like myself. Even though I live in Memphis and have for the past 40+ years.   I like MLGW and the service and cost of their services and hope to keep "doing business" with this utility. read more

every time it rains the power go memphis need to do better and get more electric companies mlgw sucks big time!!!!!! if i could rate zero stars that what they'll have from me!!!!! read more

I moved here 5 months ago and was so excited to find a really nice place but the depression Ive been dealing with MLGW is beyond belief, a week before I I put in an application and 9 days later I'm still getting the run around after every piece of paperwork has been turned in twice I just can't deal with this because I don't understand what I can do I've never had service here and they won't help me at all all they do is lie read more

This is the worst utility company I have ever dealt with and I have lived in many cities over the years. The customer service is horrible. The wait times when you call is 45 minutes minimum and there is no "call me back" option. The online payment portal is from the 90's. Overall a really poorly run organization. read more

I spoke with Annette Townsend in customer service. today. She was very professional, polite, and helpful.

Difficult to schedule with but does do a good job and were helpful when we finally got them to come out to the house!