I am a wedding planner/producer and my clients and I had an absolutely HORRIBLE experience dealing with Dave of Memory Makers.
My clients booked Memory Makers after seeing their DJ showcase at a wedding expo in January 2014. The bride and groom strongly preferred a specific DJ, DJ Tom, and Dave offered them a special rate of $1000 if they booked Memory Makers at the expo, requesting that my clients pay the entire amount up front. At no time did Dave send them a contract to sign.
During several emails between Dave and the clients in the following months, it was confirmed that DJ Tom would be the DJ at the wedding. Things seemed to be going well....until 2 months before the wedding.
My clients emailed Dave several times with no response. When Dave finally did respond, he once again confirmed that DJ Tom would be DJing their wedding. Then, just a month before the wedding date, Dave said that Tom was now unavailable, that he had to go visit his daughter at college, and that DJ Rod would be DJing the wedding. My clients were furious! They had seen DJ Rod at the expo and did not like his DJ style or presentation. They paid for DJ Tom, they were expecting DJ Tom, and the whole situation felt like a bait-and-switch.
At this point the bride & groom decided to hire my company, South Social & Home, as their wedding planner/producer. In order to avoid any further distress, I set them up with a more reputable DJ company (Toast & Jam) and told my clients that I would handle the situation with Memory Makers. The last thing I wanted was for my clients to have to deal with drama and stress in the final weeks before their wedding...
I communicated with Dave via email, in a well-worded and professional manner on my end. I requested that he refund their money and move on. After a couple of poorly-worded, misspelled, grammatically-incorrect emails, he very quickly pulled in his LAWYER and had his LAWYER email me, stating that they would NOT be refunding the money, and that they had a strict "90 day cancellation policy" and that they "did not guarantee DJs". Which, I suppose we would have been aware of, had Memory Makers ever provided my clients with a contract!
I continued to communicate back and forth with the lawyer, stating that there was NO contract signed and that my clients had NEVER been made aware of any kind of non-guarentee or 90-day cancellation policy. Dave and his lawyer, David, continued to refuse to refund the money. At one point, a week before the wedding, the lawyer said that Dave was "going above and beyond" by offering to DJ the wedding himself. This was all stated in a context that assumed we would be....grateful? Happy? Relieved? NO. At that point, my clients felt completely swindled, duped, and bullied; they wanted absolutely nothing to do with Memory Makers and simply wanted their money back.
It is now nearly a month after the wedding. All of my emails to Dave and his lawyer David Maloney have gone unanswered. The offices of David Maloney do not answer the phones and do not return any messages. It was only when the clients emailed Memory Makers to let them know that we'd be posting our experience on Yelp, wedding message boards, and other review sites, did we get a response.....Ready for this?
Memory Makers' lawyer said that they would refund HALF of their money, but ONLY IF WE ALL SIGNED A DOCUMENT SAYING WE WOULD NOT POST NEGATIVE REVIEWS. This was obviously completely out of the question for my clients and they immediately declined. At this point (Nov 28, 14) Memory Makers has still not refunded the $1000 paid in good faith to them for the confirmed services of DJ Tom.
I have been in the wedding industry for nearly 8 years and my company has over 100 weddings under our belt. I have NEVER dealt with such an unprofessional vendor, nor have I had such an unpleasant situation arise. I was beyond disappointed and hope this helps other couples avoid any similar dealings. read more