The owner of A Paradise for Parents openly bragged about doing nothing to protect his elderly…read moreresidents and their families during a recent Covid outbreak at one of his facilities. This was in response to a tweet from the former US Surgeon General. The lack of action is in stark contrast to current CDC guidelines for nursing homes. Thousands of vulnerable people are currently dying each week in the US from Covid. This is negligent and he should be held accountable for any deaths as a result of this in action and open omission.

My mom has been at this group home now for almost 3 years. The staff of caregivers are outstanding…read more Laura Mgr, Melanie, Elvis and Miriam treat every resident as they are there own family. Celebrations for all holidays and even birthdays are rituals and made special for each individual. And get this... families of past residents come back to celebrate events because that is the atmosphere that is created at the Paradise. Families looking for like home quality care for their family member should consider Paradise for Parents Banff and then check the others.

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

The owner of A Paradise for Parents openly bragged about doing nothing to protect his elderly…read moreresidents and their families during a recent Covid outbreak at one of his facilities. This was in response to a tweet from the former US Surgeon General. Screenshots are attached to this review. The lack of action is in stark contrast to current CDC guidelines for nursing homes. Thousands of vulnerable people are currently dying each week in the US from Covid. This is negligent and he should be held accountable for any deaths as a result of this in action and open omission.

In all honesty, I've been into a couple care facilities. This one has treated me the best out of…read moreall. I enjoy the food. I enjoy the staff. Everything is very well taken care of and clean. I don't have to worry about anything. It's all taken care of for me by the staff and Hal.

Absolutely wonderful group home. Debbie and Steve are two of the most caring, compassionate,…read morecaregivers I have ever met. Barb is great as well. My mom loves all of them, and I have peace of mind knowing that she is in the BEST group home in Surprise. Unfortunately, I have dealt with a few, but it led us to "Butterflies Are Free" and for that I am grateful.

From the owner: Our Business Provides Individual Quality care . Our Hope is that our residents will feel at home…read moreand Loved.

I hope that individuals who had negative experiences at Avenir will reflect on the fact that every…read moreperson, whether a patient, staff member, doctor, or nurse, is human and faces unique challenges daily. I will never take for granted the transformative impact of this hospital on my life and my family. By saving my life, adjusting my medication, and receiving the necessary therapy, you have also made a positive difference in my children and my husband's lives. I departed on December 19, 2025.

Love their genuine care for their patients, also Eric is an awesome employee!!…read more Thank you Avenir!!!

Everything was going well until patients passing. Items were stolen from her room and shadow box…read morethe day of her death. Management would not get to the bottom of it. Very disappointed during a hard time in your life. Stop stealing dead people's belonging .

Mosaic Gardens personnel were considerate, professional and very much wanting the best for both my…read moremother and myself. They were attuned to her needs and to the support I needed. It was a difficult time placing her in a home but I was blessed with Mosaic Gardens understanding and efficiency.

I wouldn't send my family here. That is based on multiple experiences treating numerous residents…read morein the facility. Almost every visit the staff has been rude and disrespectful to me. They don't seem to welcome care of their residents. I dread having to deal with the front desk staff. If you can't treat visitors with respect, you shouldn't be the first face one sees when entering the facility. Time to retire is what it appears as.

This place totally neglected my mother. She ended up with UNSTAGEABLE BEDSOARES, wounds all over…read moreher body and necrosis on her feet. This is what's killing her. She had NONE of that when I brought her there in March. In June the emergency room Dr told me they all GASPED when they saw her wounds and the neglect she suffered. Adult protective services is covering up for this horrible place. DO NOT TAKE YOUR LOVED ONES THERE!!!

I would definitely take my grandmother or grandfather here…read more Food is amazing, staff is amazing and it's a Christian organization! What more do you need.

This facility is very deceiving. It looks very impressive, and the apartments are nice, but behind…read morethe scenes is a different story. Spoiled/old food served. There is a constant turnover of employees in the dining room/Bistro. Even the Chef/Sou Chefs have had too many turnovers. The wait service is terrible. Servers are constantly standing behind closed doors on their cell phone or just standing around instead of clearing tables. There is no sense of urgency when seating/serving residents. For the cost of meals, you can get a much better meal on the outside, but so many residents are stuck with what they have to offer. The delivery of meals is hit or miss. The meals delivered are always smaller than what is s erved in the dining room, may be missing items ordered, or are delivered cold. The concierge and full -time staff are okay, but have no sense of urgency if a resident has a problem that they have never dealt with