My boyfriend and I went to have our ears professionally cleaned here after this place was…read morerecommended to us by a friend. They are a private practice so it doesn't really matter what insurance you have, as you will still have to pay their fixed cost for services (which wasn't that pricey, considering you would only need to have your ears professionally cleaned once a year or every two years). Valerie, the audiologist, was great and thorough with her explanations of every procedure. The process was very quick and easy! It was also great that she explained the differences between types of earwax and how to maintain them. My only recommendation would be to please clean the entirety of the ear canal if possible! Lol. We only had the deepest parts of our ears cleaned (the hard wax buildup near the eardrum), but for the price you pay, it's a little expected to have the entirety of the ear cleaned. In the "after" photos of my boyfriend's ear, there was still a lot of soft wax in the ear canal (just right before the eardrum) that we were expecting to have cleaned out. Maybe I didn't understand the procedure correctly, but I thought it would be an entire ear cleaning! It's okay though, as the deep part of the canal was what really mattered. We look forward to coming back!

I had ear wax removal here. I was able to book an appointment that for the very next day which was…read moreamazing since other places were about a month out to see anyone. The office is nice and does have parking. Everyone was really nice and I saw the audiologist quickly. She did an amazing job cleaning my ears. I can hear better now than in recent memory. I highly recommend.

As a follow up to my earlier post . . . after about two months with my new hearing aids from…read moreCostco, I could not be happier! The Bernafon hearing aids I received have worked far better than expected from the start, and I wear them at least 16 hours every day. I can now hear very well in previously challenging environments, such as noisy restaurants, etc. My family has noticed I am not missing as much or saying "What?" as often, and it is noticeable to me that I do not have to work so hard to understand what people are saying. My hearing aids have become as important to me as my contact lenses and reading glasses. They work very well, and are easy to maintain and use. The followup support from the Costo Redwood City hearing has been outstanding, though I have not had any major issues, they have wanted me to check in and see if I have any questions about care, fitting issues, sound quality, etc. I was in line at Home Depot the other day, and I noticed that the person in front of me had the same hearing aids as I do . . . I asked him where he got them, and the reply was "Costco Redwood City Hearing Center." He indicated that his experience too has been 5 stars as well and could not be happier with the service and devices he has received. Keep it up Costco Redwood City Hearing Center!!!

My husband bought hearing aids 11/9/25 at Costco in Riverhead NY…read more He is not able to wear them as they hurt his ear and he has not mastered the art of inserting them correctly. He called to see if he could come in for an adjustment. They told him the first appointment was in September. This is totally unacceptable as he cannot wear them.

The first time I brought my son here it was for a perfunctory hearing test as part of a Speech and…read moreLanguage Evaluation for the school district. I had no idea he would fail his first and second hearing tests. This is a professionally-run hearing center with a competent and friendly staff. Pros: + Audiology staff is patient and kind. + While child friendly, they are thorough and efficient. + They offer bouncy balls as a reward (my son wanted nothing to do with the stamps). I think they need to restock their bouncy ball supply. Areas for improvement: - Automatically offer a printout of the hearing test results to parents, especially if their kids fail. Parents' questions will arise later and it's helpful to have that report in hand. - Take the time to explain what "hearing loss" means to a parent who may not understand. My husband and I spent several weeks thinking our son might have permanent hearing loss when, in fact, he only had middle ear fluid that is resolvable and impacted his hearing temporarily. - Let patients know that there are non-surgical options for draining middle ear fluid. After extensive independent research, I found an Osteopath who helped my son resolve the fluid without having to resort to ear tubes. Our son had only had one ear infection in his young life, so that's why these initial results came as such a surprise to us. We feel grateful that now our son can hear and we have the test results to prove it. And these days we know that when he can't hear us, he just isn't listening.

This review is about Kaiser Redwood City hearing center. No…read moreone picks up the phone the last few weeks. I called and called. no one answers or call back. I finally left a message that I need to go to Costco for a hearing test, since I couldn't get hold of anyone by phone. someone finally called me back. I would leave no star if I could. The hearing center in Homestead Kaiser is nice. I called and got an appointment right away because I lost my hearing aid. I have to drive all the way to Santa Clara Kaiser to get a hearing test since the hearing center in Kaiser Redwood City no one answers phone at all.

Great place. I was able to book an appointment the next day. Other places it was weeks away. The…read morecare was excellent. I had ear wax removal and found out my ear was totally occluded. They washed out both ears and now in can hear better than recent memory. I highly recommend.

I had a horrible experience with this money thirst unprofessional audiologist today at Palo Alto…read moremedical foundation. To my surprise this person accepted to see me to give me a lecture. My hearing device was not working properly I made appointment to see it can be fixed, she dragged me over to say because I have not bought it from there she won't be able to do anything so I have to come back to make an appointment to do a hearing test first. She had my history pulled out from Stanford audiology, she could see everything but instead of taking hearing test she wanted me to come back again I was so upset because I lost 8 hours of wages just to sit there and listen to her nonsense. Did nothing and I was so upset I called made another appointment with Stanford audiology which it is far from my house. I should have looked at her reviews here no wonder she is getting 2 and 1 for her service. She is awful, do not make appointment with Kristine Dabu.

Tldr; Mark is an incredible audiologist. He's incredibly knowledgeable, and a very considerate…read moreprovider. My hearing is actually fine (confirmed with a thorough test from Mark), but I've had persistent tinnitus for a month now, and that was the focus of my visit. Mark knows an immense amount about tinnitus and treatment options, and was excellent counsel. I feel better just knowing that there are options, and Mark is there to help. Highly recommend Better Hearing Center if you're looking for an experienced audiologist.

The audiologist adjusted my hearing aids to better clarity after one year usage. Being new to…read morehearing aids, I thought my hearing aids were defective but my hearing is gradually decreasing. He informed me that adjustments need to be made at least yearly and that applies to all wearers of hearing aids. I informed him that the cheaper Apple AirPod pro now can be used a hearing aid. It was superior to my more expensive Resound hearing aids before the recent tuning. The Apple could be used as a standard due to its online testing of one's hearing profile.

Dr. Wong is exceptional in every sense of the word. He is brilliant, thorough, and genuinely cares…read moreon a deep, human level about his patients. You can tell how much thought and care he puts into every decision, and that he clearly went into this field to help people. I feel incredibly grateful to be his patient. If you are able to get in with Dr. Wong, you are extremely lucky. Our health is everything, and I've seen friends and family suffer devastating consequences when serious issues were missed by other providers. With Dr. Wong, I never have that fear. He is patient, meticulous, and incredibly cautious -- always dotting his i's and crossing his t's, doing everything by the book; nothing is overlooked. He asks all the right questions, is deeply attentive, and I trust him completely with my health. I wish everyone could have Dr. Wong as their PCP!

It's unacceptable that a doctor as great a Dr. Wong has a 4.7 star review on Yelp. He deserves all…read more5 stars. My review: I feel bad leaving a five-star review because Dr. Wong isn't accepting new patients. He's the best doctor I've had. Super thorough (as in SUPER) and very proactive. I've never felt gaslit or had a feeling dismissed. He is quick with referrals and very responsive over messaging. Generally, I've been very happy with the service from Sutter San Carlos doctors.

I've gone by this office frequently and I (mistakenly) thought it might be pricey. Today I…read morebrought my 87 year old father who is visiting from Spain. He has one month old hearing aids that for some reason stopped working. I initially brought him to Costco. Big mistake, the woman behind the massive plexiglass divider wouldn't even look at us, specially when I told her he didn't buy them there. Not even an 'I'm sorry I can't be of help'. I could not wait one more day, as it was impossible to communicate with him. We arrived at Eartone and there were 3 people in the waiting room. I thought it would take quite a while or we might have to make an appointment for a later date. Rina greeted us and asked us to fill a brief questioner while she was with another client. In less than 10 minutes she was ready to help us. She assessed the situation and got to working on his hearing aids right away. She had to perform a hearing exam as she didn't have the client data to reset his hearing aids. She gave us the price and she recommended a special assistive device that was specially molded to his ear. She felt this would be very helpful to gain full benefit of his equipment by maximizing his hearing and it would allow his devices to stay in place better. I agreed to the price immediately as it was very fair. I'm an ER nurse, and know good patient/client care. Rina is a true professional, she was concerned and wanted to help. Her fees are excellent, fair, and will keep me coming back as I or my friends need it. A class act.

Updated Below: I was extremely upset at my last visit here. I felt the person helping me had zero…read moreinterest in being there and I was bothering her. She had no idea why I was there when they wanted the appt. I had to ask for the wax filter as she was gonna send me home with nothing. I felt completely unheard and am pretty sure I was unheard. I felt the appt was unnecessary and I have to drive 40 minutes to get there. Very disappointed. I haven't had any issue before this but this last visit was horrible. Called back and talked to Rena (owner?) as requested. I am still very upset about what happened and the waste of my time this appt was and the rudeness I had to deal with. I won't be returning but obviously others have better experiences than I had so keep that in mind as this is probably not many peoples experience. But it was mine and I am still upset about it even though it has been awhile. Rena was polite and explained the person I dealt with was in training. So I hope if you go you have better experience. Odds are you will.

I've only seen Dr. Yun twice but both my visits and email correspondence were positive. I came to…read morehim in February for the first of several ear infection in a three month period. I agree with the other positive reviews about his bedside manner and proactive-ness. He said the ENTs at PAMF should have given me a reason for wanting to remove my ear tubes in 3 instead of 2 years (despite a perforation that required at tympanoplasty 2 years after my first set of tubes) other than "that's what we always tell people". Even better, he said I can leave the tubes in for as long as I want if they are not causing problems. I love a doctor who has the "if it ain't broke, don't fix it" attitude as I don't want to undergo unnecessary surgeries/procedures. Given that both he had Dr. Janas have treated multiple ear infections during the few months I saw them and the CT I had earlier this month showed mastoid fluid in both ears, it's possible I may need them removed in the future and he agreed that they would need to come out if infections persist. It's hard to find a doctor - especially an ENT - who both doesn't push unnecessary procedures/surgeries and isn't afraid to consider that route if the problem persists. Finally, I love that he gave honest recommendations for ENTs in/near Walnut Creek when I gave him some names of ENTs in network with my secondary insurance that MM doesn't accept (and I'm losing the primary they accept next week due to a new job). I told him what I want in a new ENT and appreciated that he didn't hesitate to steer me away from doctors who either had poor reviews or were sub specialists for issues that I don't need treatment. Several of the ENTs who have thrown their hands up over the years were sub-specialists (the 2 main offenders were a laryngologist and facial plastics) so Dr. Yun definitely understood why I wanted a general ENT. Some of the past recommendations I've received over the years - including an ENT I know personally who didn't even treat me as a pt - were biased and didn't take into consideration the qualities I want in a doc. Hopefully his recommendations will prove true when the time comes!

I was having issues with Eustachian Tube where I would also feel water is trapped in my right ear…read more Yun came in 15 minutes late and this was after me calling the nurse again. He didn't properly diagnose it and said that it is just a 'sensation'. Later I was diagnosed to have ETD. I would not recommend this doctor as he was dismissive. He also didn't let me know that I am going to be charged for the diagnosis before performing the diagnosis and didn't ask for my consent. Very Unprofessional and unskilled. Stanford charged me $3k after insurance for an inaccurate diagnosis.

Identified an issue that other ENT had missed and was driving us crazy for 4mo. Very patient and…read morenice bedside manner

Very competent personable genuine ENT that is easy to discuss issues, asks questions to ensure…read moreunderstanding the patient and still manages time extremely well!! Efficient yet never rushed, after summary notes extended her care for additional knowledge, a sign of experience. Office was equally efficient and thorough despite my being late and appreciated my calling ahead to inform them.

Shamim worked with our 4 yo son for about a year (hes 5 now). We brought him to see her because we…read morecould tell he was starting to fall behind in his speech. Many people were having trouble understanding him when he'd talk and he was starting to show some frustration. He would replace some sounds with other sounds, leave some sounds off, and couldn't make certain sounds too. Shamim started with a test to help assess where his deficiencies were and then she shared a plan with us on how to tackle each issue one by one. We saw her 1-2x a week for an hour and our son made massive and quick improvements. She also made it really fun for him. They would play games and she was great at getting him to open up. By the end he was regularly looking forward to visiting "his friend shamim." Eventually he got caught up to his level in speech so we transitioned out from the weekly sessions and yet he still asks when we will visit Shamim again. I couldn't recommend her more for any kid with speech issues. I know she works with many different types of children, has decades of experience and does a wonderful job. If you're looking for the best speech therapist on the peninsula Shamim is your person!

Shamim is absolutely an amazing speech pathologist, and I would highly recommend her without…read morereservations. Although we only worked with Shamim for three months our child made tremendous progress with her help. We only stopped working with her because we moved out of state. If we could continue services with her, we absolutely would. Shamim is wonderful with kids. It is evident that she has years of experience working with children of all ages and variety of concerns as well as with parents. Her approach is warm, caring, supportive, playful, knowledgeable, creative, and engaging. She was flexible with her treatment approach and met our child where he was at. Our child always looked forward to their sessions. She is also great at managing behavioral regulation and provided some practical techniques to us as parents. In addition, Shamim is wonderful working with parents. We appreciated her willingness to consider realistic recommendations on how to help our child and practice speech/language at home given our busy schedules. She kept us informed with his progress. Even after we moved, she checked in with us and she helped us find resources in our area. I truly believe that working with Shamim was integral to the improvement and further speech and language development of child and has been very beneficial with his progress socially and academically.