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    Memory Confident

    5.0 (5 reviews)
    Open 9:00 am - 7:00 pm

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    Kaiser Permanente Hearing Center - Kaiser Permanente

    Kaiser Permanente Hearing Center

    2.8(9 reviews)
    1.0 mi

    This review is about Kaiser Redwood City hearing center. No…read moreone picks up the phone the last few weeks. I called and called. no one answers or call back. I finally left a message that I need to go to Costco for a hearing test, since I couldn't get hold of anyone by phone. someone finally called me back. I would leave no star if I could. The hearing center in Homestead Kaiser is nice. I called and got an appointment right away because I lost my hearing aid. I have to drive all the way to Santa Clara Kaiser to get a hearing test since the hearing center in Kaiser Redwood City no one answers phone at all.

    I'm neutral about this hearing center since the audiologist I was assigned is kind and…read moreunderstanding. I got my first pair of Phonak hearing aids in both ears and it was life changing... for 2 days until one spontaneously shut off. I got the hearing aids in April 2023 and had to visit this Kaiser about 8 times to fix the hearing aids. Good thing is that doctor extended my warranty. Bad thing is that I had a few beautiful days a where my hearing aids worked and I could hear and then one or the other would malfunction for months. So frustrating. It was sent back to manufacturer twice. When I got them back, I didn't have tuning appts - I just picked them up and had to come back to adjust the volume. Anyways, it's been a 5 month journey and I'm anxious to see what today brings.

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    Kaiser Permanente Hearing Center
    Kaiser Permanente Hearing Center
    Kaiser Permanente Hearing Center - Magnetic maze in waiting room for kids to play with

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    Magnetic maze in waiting room for kids to play with

    Better Hearing Center - Better Hearing Center of Palo Alto is located at 2483 Old Middlefield Way in Mountain View.

    Better Hearing Center

    4.1(10 reviews)
    3.8 mi

    The audiologist adjusted my hearing aids to better clarity after one year usage. Being new to…read morehearing aids, I thought my hearing aids were defective but my hearing is gradually decreasing. He informed me that adjustments need to be made at least yearly and that applies to all wearers of hearing aids. I informed him that the cheaper Apple AirPod pro now can be used a hearing aid. It was superior to my more expensive Resound hearing aids before the recent tuning. The Apple could be used as a standard due to its online testing of one's hearing profile.

    I have moderate hearing loss and tinnitus due to an accident in high school which nearly destroyed…read moremy left ear. I have been seeing the same audiologist - who also is an audiology professor - for over a decade, but she was out of network for my employer's insurance plan. Better Hearing Center was the only place within 40 miles that had the Widex brand I wanted, so I made an appointment. Dr. Mark recommended the Resound brand over the Widex I originally wanted and he was absolutely correct due to the advances that Resound had over the older Widex models that I knew about. I would put Better Hearing Center into the "hearing aid mill" class of providers. Dr. Mark is personable and took the time to answer all of my questions during my initial testing and delivery appointments. However, I felt that my hearing test and hearing aid configuration were perfunctory. And when I called, emailed, and asked for assistance through the app to tune my programming several times around 14 months after I got them, I never got a response except from the office manager who told me she would pass my message along. I paid my long-term audiologist to take over management of my hearing aids so that she can tune them for me going forward. She made some small EQ tweaks and one VERY MAJOR change. She showed me that I had the wrong wires (#4), which were so long that the hearing air hung down behind my ear so that the front-facing microphone was hidden behind it and not picking up sounds from in front of me. That may explain why I couldn't hear in restaurants using the advanced beam-forming technology that was the main reason for choosing this brand. I remember asking Dr. Mark why he didn't use the wire-length template and he told me that he had enough experience to not need it. Guess that wasn't true. To sum up, Better Hearing Center may be your only in-network choice, and going with them is not a bad decision. Just be aware that you may not get the right configuration or follow up care that you need until your insurance pays for your next set of hearing aids. I am 9 months away from that and may need visit Dr. Mark again for an upgrade.

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    Better Hearing Center - Better Hearing Center of Palo Alto is a Lyric Premier Elite Provider

    Better Hearing Center of Palo Alto is a Lyric Premier Elite Provider

    Better Hearing Center
    Better Hearing Center

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    Eartone Hearing Aid Center

    Eartone Hearing Aid Center

    4.4(21 reviews)
    5.1 mi

    I've gone by this office frequently and I (mistakenly) thought it might be pricey. Today I…read morebrought my 87 year old father who is visiting from Spain. He has one month old hearing aids that for some reason stopped working. I initially brought him to Costco. Big mistake, the woman behind the massive plexiglass divider wouldn't even look at us, specially when I told her he didn't buy them there. Not even an 'I'm sorry I can't be of help'. I could not wait one more day, as it was impossible to communicate with him. We arrived at Eartone and there were 3 people in the waiting room. I thought it would take quite a while or we might have to make an appointment for a later date. Rina greeted us and asked us to fill a brief questioner while she was with another client. In less than 10 minutes she was ready to help us. She assessed the situation and got to working on his hearing aids right away. She had to perform a hearing exam as she didn't have the client data to reset his hearing aids. She gave us the price and she recommended a special assistive device that was specially molded to his ear. She felt this would be very helpful to gain full benefit of his equipment by maximizing his hearing and it would allow his devices to stay in place better. I agreed to the price immediately as it was very fair. I'm an ER nurse, and know good patient/client care. Rina is a true professional, she was concerned and wanted to help. Her fees are excellent, fair, and will keep me coming back as I or my friends need it. A class act.

    I was extremely upset at my last visit here. I felt the person helping me had zero interest in…read morebeing there and I was bothering her. She had no idea why I was there when they wanted the appt. I had to ask for the wax filter as she was gonna send me home with nothing. I felt completely unheard and am pretty sure I was unheard. I felt the appt was unnecessary and I have to drive 40 minutes to get there. Very disappointed. I haven't had any issue before this but this last visit was horrible.

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    Eartone Hearing Aid Center - Thriving with laughter at 107!

    Thriving with laughter at 107!

    Eartone Hearing Aid Center
    Eartone Hearing Aid Center - Happy Moment with Rina Valia with new hearing aids on!

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    Happy Moment with Rina Valia with new hearing aids on!

    Paul Yun, MD - Stanford Health Care

    Paul Yun, MD - Stanford Health Care

    3.9(18 reviews)
    4.4 mi

    Dr Paul Yun examined my throat just using a small mirror and not a Laryngoscopy. I was complaining…read morepain in my throat and irritation. There was not much he can do to diagnose my throat discomport. I'm very dissapointed with him. He charged me almost $900 in about 20 minutes. Not going back to this doctor.

    I've only seen Dr. Yun twice but both my visits and email correspondence were positive. I came to…read morehim in February for the first of several ear infection in a three month period. I agree with the other positive reviews about his bedside manner and proactive-ness. He said the ENTs at PAMF should have given me a reason for wanting to remove my ear tubes in 3 instead of 2 years (despite a perforation that required at tympanoplasty 2 years after my first set of tubes) other than "that's what we always tell people". Even better, he said I can leave the tubes in for as long as I want if they are not causing problems. I love a doctor who has the "if it ain't broke, don't fix it" attitude as I don't want to undergo unnecessary surgeries/procedures. Given that both he had Dr. Janas have treated multiple ear infections during the few months I saw them and the CT I had earlier this month showed mastoid fluid in both ears, it's possible I may need them removed in the future and he agreed that they would need to come out if infections persist. It's hard to find a doctor - especially an ENT - who both doesn't push unnecessary procedures/surgeries and isn't afraid to consider that route if the problem persists. Finally, I love that he gave honest recommendations for ENTs in/near Walnut Creek when I gave him some names of ENTs in network with my secondary insurance that MM doesn't accept (and I'm losing the primary they accept next week due to a new job). I told him what I want in a new ENT and appreciated that he didn't hesitate to steer me away from doctors who either had poor reviews or were sub specialists for issues that I don't need treatment. Several of the ENTs who have thrown their hands up over the years were sub-specialists (the 2 main offenders were a laryngologist and facial plastics) so Dr. Yun definitely understood why I wanted a general ENT. Some of the past recommendations I've received over the years - including an ENT I know personally who didn't even treat me as a pt - were biased and didn't take into consideration the qualities I want in a doc. Hopefully his recommendations will prove true when the time comes!

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    Paul Yun, MD - Stanford Health Care

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    Memory Confident - speech_therapists - Updated May 2026

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