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    Memory Care Home Solutions

    5.0 (1 review)
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    Services - Memory Care Home Solutions

    Community Service/Non-Profit

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    9 years ago

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    BJC Home Care Services

    BJC Home Care Services

    (3 reviews)

    I picked this service for my CPAP machine and supplies because they had a respiratory therapist…read moreclose to my house. I am really regretting this decision. The e-bills come from a random email address that looks like a scam, and when you log onto their website you are informed that there is a $6 fee PER TRANSACTION to pay online (I have an employer-provided HSA debit card and use that). If you want to pay over the phone, or even check to make sure the bill is valid forget it. They do not pick up the phone when you call, the voicemail even says they don't - they will call back within 2 business days. If you give them your work hours they will make sure they call while you're at work, so they don't have to talk to you. I am now forced to rely on my health insurance statement to reconcile these bills since, as another poster pointed out, they don't itemize their bills. Only tell you the penalties if you don't pay up. This company's lack of transparency, and inadequate customer support considering they bill monthly, is not good.

    If I could give this company a zero 0/5 I would. I don't think I've ever given a review for any…read morecompany - but BJC home health care is the WORST home health supplies company I have EVER dealt with! And I have had to deal with many of them. The main problems are that they send the wrong supplies - and I mean ALL the supplies are incorrect. You can rarely get them on the phone - when you do they are always rude. When you leave messages - no one calls back. Every month or so I'd receive a VM from them threatening to send me to collections because of "insurance problems." Every time I'd call back I'd be told that the "problem was resolved" and I "shouldn't worry." Fast forward to January 2024 and I have now received a collections letter for over $1400. Turns out, that after one year of no services - BJC home health care NEVER figured out how to bill my insurance company. The $1400 is some kind of random amount that was sent without me receiving any services or supplies. Nor did I ever receive a statement. Just a letter from a collections company. Stay away from this company at all costs! It is a terrible home health company.

    Martha's Hands Home Care

    Martha's Hands Home Care

    (4 reviews)

    Everyone in the agency is a mandated reporter but has failed a few times to report an issue until…read morepast the 30 day mark. They're prices are HIGH for the employee NOT to do any lite housekeeping with the amount of $$$ they charge!

    We used their services about 5 months. The corporate support team was great with the exception of…read moreone nurse who questioned why my mom was discharged from the hospital despite me answering all her medical questions; it was ridiculous and the far fetched term stability came up. The schedulers treated the employees very poorly and there was a big disconnect with matching employees to patients/families. I was very surprised their pool of help was so lousy before the pandemic. I hate to imagine what it is like now. Their help was a revolving door for filling 4 hour shifts. It was exhausting to train the warm bodies they sent out. They finally worked with other agencies when they were short staffed which helped. I think they tried to keep morale up for some employees with parties but it seemed to encourage lots of gossip among caregivers about patients. There were about 5 great caregivers but the rest had attitudes, didn't want to follow directions, slept or sat and watched TV. The caregivers wouldn't walk my dad 15 feet with a gait belt, even the men! We didn't shop around with other agencies to compare but the best chances of getting better caregivers with an agency is to request 8 hour shifts, few weekends and few evenings. This probably works best for working families but not for us. We did need 24/7 care for a month and it was mostly poor quality with little coordination among workers with the exception of 2 employees I'll be forever grateful for. Corporate filled in for staffing shortages and helped immensely too; I'm not sure if other agencies could do this. Overall, the workers did nothing to encourage independence or engage with the patients much. We had one caregiver try to raise her payrate by saying my mom needed more assistance even though I was there. However, I think all agencies have most of these issues to some extent. I'd recommend installing cameras because some things went missing. Luckily, friends recommended non agency caregivers and everyone thrived after that.

    Seniors Home Care - Ryan Whittington

    Seniors Home Care

    (2 reviews)

    Seniors Home Care took wonderful care of my Aunt. When we needed their services, they responded…read moreimmediately. All of their staff were so professional and compassionate. Our family was able to depend on them to help for as long as needed without any gaps. It was such a comfort to my Aunt and all of us.

    Seniors Home Care came to the rescue. My mom was released from the hospital with very little…read morenotice after refusing to go to a nursing home. She needed skilled care and it was a holiday weekend. Seniors Home Care had a nurse meet me and promptly set up in home care. The nurse was thorough, caring, and very professional. The care givers who subsequently came to my parent's home were loving, hard working, skilled professionals who adapted to my mom and dad's way of life. They provided skilled care until my mom was able to get back on her feet and now continue to provide care three times a week. The care givers drive both my parents, each with a walker, to the grocery store, pharmacy, doctor's appointments and random errands. On the days there is a Senior Home care skilled professional in the house I am at ease knowing they will get a good meal as well as arrive promptly at the doctor's office with someone able to handle two weak adults. The care giver becomes a friendly companion and provides amazing feedback to the family. They maintain an detailed notebook and in their spare time they do light housekeeping and laundry. They provide the assistance my parents need to stay in their own home and afford the rest of the family a much needed break from care giving chores. They arrive on time as scheduled. It takes a special person to enjoy working with the elderly and Seniors Home Care has found numerous such people. Senior Home Care does an amazing job of training these motivated care givers to make them the best in the industry. They welcome your feedback and even provide flexibility with a few days notice in scheduling care.

    Memory Care Home Solutions - homehealthcare - Updated May 2026

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