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Memorial Hermann Medical Group Katy

1.0 (2 reviews)
Closed • 7:00 am - 4:00 pm

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1 year ago

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Kelsey Seybold-West Grand Parkway Location - Main lobby first floor

Kelsey Seybold-West Grand Parkway Location

2.3(37 reviews)
1.8 mi

I had a very frustrating experience at the Kelsey-Seybold Clinic - Grand Parkway Clinic in Katy…read more I scheduled a 4:45 PM appointment after being called by the clinic the day before. I followed every instruction they sent, completed pre-check-in earlier in the day, arrived early, scanned my check-in barcode, and checked in at the desk. While sitting in the waiting room, I received a text at 4:44 PM, one minute before my appointment, saying my appointment had been cancelled. When I went back to the desk, I was told they had been trying to verify my insurance for about 20 minutes, yet no one told me there was an issue while I was sitting right there. My insurance has not changed in over a year. I had taken time off work to attend this appointment and followed every step they required, only to have it cancelled without warning while I was already in the building. When I asked to speak to the doctor, I was told the doctor had already left just minutes after my scheduled appointment time. Very disappointing experience and a complete waste of time. All I did was show up on time, with my insurance card, identification and my debit card for a co-pay.

8.19.24 Came in for my annual check up…read more Of course they ask you to arrive 15 minutes early for your appointment. And as always I arrive early, check in and head upstairs. Arriving upstairs is when I am informed the doctor left. No idea when he will be returning. Someone could have called me to inform me not to drive 1 hour (one way) to this appointment.

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Kelsey Seybold-West Grand Parkway Location
Kelsey Seybold-West Grand Parkway Location
Kelsey Seybold-West Grand Parkway Location

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Memorial Hermann Medical Group Katy - familydr - Updated May 2026

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