I paid **LuxuryTourEscapes.com $160** for a vacation package and planned a trip to **Las Vegas for…read moremy son's 14th birthday**. I made the reservation over a month in advance and even paid an additional **$189 in resort fees** for **Westgate Las Vegas**, receiving a confirmation afterward. When I called Westgate directly to confirm the reservation, I was shocked to learn that a reservation had been made and **cancelled the same day it was created**--without my knowledge. I then spent hours on the phone, only to be transferred between multiple **timeshare marketing companies**, none of which took responsibility. I was ultimately told there was nothing they could do on such short notice and that I needed to make other accommodations. To make matters worse, I was contacted by a third-party timeshare broker involved in this situation and was told--while driving to Vegas with my son--that I would be charged anyway. At first, they refused to issue a refund and would only communicate when trying to sell the package. The **resort fees were never sent to Westgate**, yet they kept my money. Eventually, I received a text admitting they made a mistake and promising a refund. **It has now been over a month, and I still have not received any refund or follow-up communication.** This experience caused unnecessary stress, ruined our trip planning, and feels extremely deceptive. **Please do not waste your money--this company operates like a scam.**

What a joke! Have to gi on a 120 min presentation for every week you purchase!!! Its all a scam and…read morelues when they call and act like you're getting a great deal! Run away!!!!

**Avoid This Company at All Costs - Terrible Experience from Start to Finish**…read more I wish I had listened to the many negative reviews about Orlandovacation.com. Against my better judgment, I decided to give them a chance--and I deeply regret it. The only helpful person throughout this ordeal was DeeDee, who was kind and responsive, but unfortunately, she didn't have access to the systems that actually mattered (like rental homes or ticketing). I booked a rental home for my family well in advance, expecting a smooth check-in after our cruise. Instead, I didn't receive *any* information about the property until just two hours before check-in, despite multiple attempts to get in touch for confirmation. I was left completely in the dark, not knowing if my family--including my husband and in-laws--would even have a place to sleep that night. It was embarrassing and stressful. Trey finally told me that due to an error on their end, the home I initially booked was no longer available. He promised to "find" us a replacement--*hours later*, we were placed in a home that was nothing like what we reserved. It was outdated, clearly much cheaper, and absolutely not comparable in quality. To make matters worse, no one has followed up with me about a refund, a discount, or even an apology. As a short-term rental host myself, I would *never* treat guests the way this company does. You don't leave families guessing where they'll be sleeping just hours before check-in. I was so stressed about the situation that I couldn't even enjoy time with my family at Disney Springs. The anxiety this caused completely overshadowed what should've been a relaxing part of our vacation. To top it off, I had to call and email multiple times just to get our Disney tickets delivered. DeeDee did her best to help with that, but it shouldn't have been such a struggle. Trey showed no urgency and barely communicated. He hadn't even arrived at the office by 11 a.m., while my family was left scrambling. I'm currently pursuing a refund and, unsurprisingly, haven't received any response from Trey or anyone else. Bottom line: this was a nightmare. I will *never* use Orlandovacation.com again, and I urge anyone considering them to look elsewhere--Airbnb or any other reputable service would've been a far better choice. This company is disorganized, unprofessional, and completely unreliable. Don't make the same mistake I did.

Now the 22nd of November and they have canceled my order with no explanation. I will now have to…read morepay a premium for park tickets as our trip is a couple days away. Good thing I didn't book my whole trip with them...

I am the ultimate planner and took a chance with delegating this trip to MY VIP TOUR.. and I am so…read moregrateful I did. Our group of 8 included 4 children under 5 and 2 pregnant women. Danielle was great from the start navigating my particulars and getting all of our reservations booked.. including lunch at Cinderella's castle! Then, she passed us on to our guide Christina. From the moment we met Christina (30 minutes late), I am sure she knew she had her work cut out for her.. corralling all 8 of us and keeping us moving forward with all sorts of requests that can setback the day. Before if get into the particulars.. I never had to pull up my phone to check wait times or choose a restaurant.. I was truly able to enjoy my time with my family. And more importantly, it took the pressure of me having to manage everyone.. which can easily lead to tension. The Magic Kingdom and Animal Kingdom highlights - we rarely, if ever waited in a line. She knew all the secrets to navigate us around the long wait times (especially challenge since there are no fast passes at Disney. When the kids blew up because they wanted balloons, she put us on Jungle Cruise sprinted across the park and tracked down the exact balloons they wanted.. and met us at the exit with balloons for them. When the group needed coffee, she did the same thing with Starbucks.. when I saw the Starbucks lines.. that could easily derail the day. Universal Studios - I was hesitant to get a VIP guide for Universal, but I'm so thankful we did. Even the fast pass lines were long.. and we NEVER waited in a line. We rode Hagrids and the Forbidden Journey rides back to back in 20 minutes.. no wait on either. Hagrids was a 2 hour wait and Forbidden Journey was 70 minutes at the time! She got the whole group right on the Hogwarts train.. 2 of which did not have fast passes. She watched the kids while all the adults went on a ride and got us queued up for the next one.. By the end of the trip we all trusted her like family and are trying to figure out how we can take her on every trip with us! Do yourself a favor and book Christina and MY VIP TOUR. It will enhance the experience, allow you to have more fun AND save your marriage!!

My experience with My VIP Tour has been amazing from A to Z. Let me start by saying this is not our…read morefirst time using their service and most certainly will not be our last. We booked a last minute getaway for our son's Birthday weekend and had our friends and their two children join us. I immediately contacted My VIP Tour who set us up with guides and a schedule to suit our requests. As soon as we checked in to our hotel, My VIP Tour had tricks up their sleeves for him. He was in awe the entire weekend! Our first day was spent in Magic Kingdom with Monica and she certainly did not disappoint. She attended to everyones request. Believe me, there were plenty. From early morning Starbucks pick ups to kids whining and myself wanting to go on Seven Dwarfs Mine Train 3 times (lol) - she accommodated every SINGLE request and pulled tricks out of a hat to make EVERYBODY happy!!! Her personality was amazing. She is super fun, always smiling and so good with kids. It was so sad when we had to say goodbye knowing the next day she was going to be with another family and not us! The next day, we were assigned Jake at Hollywood Studios! Well, what can I say?? Jake did NOT disappoint!! He certainly lived up to the challenge. He knew this park inside and out. Our kids were so tired that they wanted to be in strollers (and they are not little) - Jake took them around for rides that were EPIC! The kids had a blast There came a time when I think the kids wanted to go on rides just with Jake and not with us anymore. lol Jake, too, had some tricks up his sleeves and introduced the kid to some new hobbies (which I do not want to give away......for everyone reading this review).... needless to say, the kids have continued on with this hobby now that we are home and talk about Jake all the time and tell everyone how Jake introduced them to this hobby... I cannot thank My VIP Tour, Monica, Jake, Jordan, Kerry, Katie and the entire staff for making my son's Birthday weekend ever so special! xoxo