1. Melvin T Morgan Roofing

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Ashland, VA

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Melvin T Morgan Roofing

5.0 (1 review)

Services - Melvin T Morgan Roofing

New roof installation

Roof inspection

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2 years ago

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Thompson Creek - Before

Thompson Creek

(4 reviews)

We want to thank you Thompson Creek for a job well done. We want you all to except this letter as…read morea ten time Grammy award from us to you. You showed up and stood out. My wife and I want give God the glory first for a company that is well rounded and people who are in tune with vision. We first would like to thank Gordon Smith (Sale Representative) He stop by with a presentation and knowledge of the window products with an outstanding attitude we call him the nephew of the family along with cousin Maybelline the dog. Secondly we want to thank Don Bishop (Project Manager) He stop by and check for lead and measurements and had tremendous knowledge and wisdom and positive warm attitude. We call don the uncle of the family. Thirdly we want to thank Brittany Burns (Richmond Factory Representative) She stop by and explain the roofing project so well that we wanted the roof on right then and there. We thought she was the professor of the roofing. She is up beat, bright personality and eloquent in speech and has a beautiful sense of humor.We call her the sister of the family. Lastly we have to thank Shannon Dotson (Customer Service) she is incredible fantastic marvelous these are just a few words to describe someone we have never saw in person but makes you feel as if you had known her for years. She return calls make sure all your information is correct ,her love and passion and support is phenomenal. We call her mother of love. She makes you feel like you are part of the family that has your best interest at heart. We want thank all the Thomson Creek family not only do the windows make our house look like a commercial on the block but it added comfort to our ears. The new roof gave us a soft settle sound, that when it rains it sounds like a rain app that you can sleep to... Thank you Thompson Creek you are not a five star company but a ten star kingdom of vision and precision. Love Riley family

I was very satisfied with the sales and product quality. I spent a significant amount of money and…read moreleft a great review previously. After just a few months, my sliding glass door is not working. It's been impossible to get in touch with anyone in the service department although the sales department is open day and night. I chose this company over a competitor because of the guarantee, which is meaningless if you can't get anyone to come out and look at it.

Smallwood Renovations

Smallwood Renovations

(14 reviews)

I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

Melvin T Morgan Roofing - roofing - Updated October 2026

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