1 out of 5 stars I…read moredropped off my girlfriend's purse here to be repaired as a surprise for her and it turned into one of the most frustrating experiences I've ever had with a business. It's been over two weeks, and not only did they not fix the purse, they somehow "lost" it for days and never once called to update me. I had to keep calling and stopping by just to get any kind of answer. When I finally went in person, the purse was right there untouched, sitting exactly how I left it. No repairs, no effort, no communication. Then, to make things worse, the woman at the counter tried to act like it was my fault. The lack of professionalism and common courtesy was honestly unbelievable. They might be fine when it comes to repairing shoes, but they clearly have no clue what they're doing with purses and even less when it comes to customer service. This was supposed to be something thoughtful for someone I care about, and instead, it was a complete disappointment. If you value your time, your belongings, or your peace of mind, take your business somewhere else. This place is careless, unorganized, and simply not worth the stress.

Had a pair of loafers resoled . They did a wonderful job and ready in two days. Pleasant people to…read moreinteract with.

We dropped of a purse for repair with they said that it would be ready in about 2 weeks. After a…read moremonth I stopped by to see what was the problem. I was dismissed with "we will text you when it was ready". About 4 days before Christmas I returned and was told that I've would try. Two weeks later I returned and asked for my money returned but they couldn't find the purse. One week later I was notified that the purse was ready. He returned half of the money that I paid. They are a new business who took in way more work than they can handle. If you need something quickly go somewhere else. I

In December 2025, I took my boots for a polish/shine. While talking with the owner, he encouraged…read moreme to have them resoled because of the condition. I agreed, paid for the service and was told they would be done when I returned to Columbia in January 2026. When I returned in January, I was told no one had started working on them. I explained that I travel for work and would be back in February and provided a specific date I would be back. The person I spoke with told me she would have them done the week before I came back to make sure they were ready. I arrived one day after I was told they would be ready. They were not done but the owner said they could be done for me by the following day. After 2 additional visits that same day and discussions with the owner with him telling me how they have over 4000 pairs of shoes they're working on and there was nothing he could do , I got my boots back. No communication from them over those two months. When you call them, they have a recorded message that basically says we cannot answer the phone because we are too busy and wait for a text that says your item is ready. Who runs a business like that? If you're too busy you have to either stop taking in work or give people real timelines. Communication is also key. Had anyone reached out and say hey, sorry, we're behind or can you wait a little longer, I might not have been so frustrated.

I've been coming to this place for several years now. They do alterations and shoe repair. I've…read morenever used them for any shoe repairs, but I've used them to hem my slacks and skirts. They've always done a good job for me. Also they've always had the altering done on the day and time that was promised. I noticed the last time I was there, that payment was due in advance. I guess they've gotten stiffed a number of times. I've been pleased with their work, and I'm sure I'll return the next time I need an alteration done.

There is really nice staff that would quickly alter about any shirt or pants I brought in. Be sure…read moreto hang on to your claim check, as there is no way to locate items easily otherwise. There are changing rooms so you can put clothes on for measuring.

This location was recently updated and I miss the way it was before the updates. But the Arcade…read moreMall is evolving and upgrading everything so I understand. The gentleman working is the shop is very nice and then show repair charges are very inexpensive (mine were $8). However, you may have to wander around to find him if he isn't in the shop when you arrive. I'm glad they remain in the mall

From the owner: Established in 1977. Located in Columbia, South Carolina. The company is categorized under Shoe…read morerepair.

Zero stars. Dropped off four pairs of heels. They said a week. I gave it 10 days. They couldn't…read morefind my shoes. I spotted two on the rack. They asked me to come back 4 hours later. They found the other shoes but they weren't done. Said two days. Went back 5 working days later to this sign (on Tuesday). Went back on Wednesday. Still locked up. Sign still up. That's four trips to pick up. Still NO SHOES! Never again.

Took my tux shoes in for repair (one sole separating) and a polish, and they promised I could pick…read morethem up by 4pm today, which leaves me plenty of time to make the dinner rehearsal tonight!!! Total "prepay" charge was only $12.50 :-)

Amazing work revitalizing several pairs of my sons sneakers. Some were minor job but some were more…read moreintense. Highly recommend!!!

I brought in a pair of all white adidas with the cloth material making up most of the shoe. They…read morewere in need of some major cleaning and I didn't trust myself to do it. I brought them here and got them returned in a more than reasonable amount of time. My shoes look brand new. I wish I took a before pic so you guys could really see the difference. The owner was very professional and prices are really good. I also like that she is hosting a back to school supply drive. Keep up the good work! Will return for all sneaker needs!