Very nice people and make you feel welcomed. They took my car in very quickly and diagnosed it. Great place and highly recommend

I requested a tow at 10:29 am. They said they were going to arrive prior to 12. I checked for an updated status. At 11:14, it said the tow company was 26 minutes out. Eventually, it was 12 pm and no update. So I called the towing company, and the woman at their office told me it would be 45 minutes because they were finishing up another job. I called after an hour after that phone call because I had heard nothing, and they would not answer. I had my insurance call them at 12:52, and they said that they were still 30 minutes out. So now, I have to call for another towing company to get my car to the shop before close. I will not be using this company, I would not recommend this towing company, and will tell people to avoid it. read more

Driver did not pay heed to dealer recommendation for not starting engine, and I even told him not to start engine, yet he drove vehicle up on ramp and down from the ramp at destination. Will Mels Towing buy me a new engine if my engine blows up?? Flashing CEL read more

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The service required was not met by this shop. No one seems to be interested in taking the lead here and it shows. It's sad that progressive uses them for towing. Poor quality work all around. read more

Did a good job on my truck fast in and be out. I brought my own coils he replaced all eight and charged a fair price.

I had a good mechanic but he decide it was time to hang up his wrenches and retire to Florida. My loss so I've been looking for a new trusted Mechanic. Easier said then done but I got lucky and Mel's Auto Clinic is blue 2 blocks from where I work. I called and he asked for me to stop and let him look at my truck. I was happy with how thorough he was diagnosing the issue. I was given a quote and a timeline for the fix. I was happy with both, fair price and timeline but now the true test. Will it be on time and at the quoted price? The answer to both is yes!! They finished early and the bill was less than quoted. I've been driving my truck since the fixes and she runs great. This is the place my vehicles will go from now on. They have great customer service and a great location. I was surprised that they had 4 bays for car repairs and plenty of mechanics. I would recommend coming to Mels and giving them your car or truck repair business, you'll be glad you did. read more

Not even sure about my service yet but as for walking into the service room the representative didn't even have a mask on with one pen for a signature, no sanitizer offered on desk and to top it off the only bathroom had no hand soap or paper towels with a black ringed sink!!! Not a Covid 19 friendly business... read more

Mel's Auto Services - Can't even be safe in a world pandemic - Auto Repair Near Me - Canton, Michigan

Tow service was provided through my progressive insurance Mel's towing driver came to pic car up and didn't know how to hook car up for towing , requested the driver that towed car the first time they canceled tow Brent did a great job the first time read more

This company was assigned by Progressive Insurance to tow my vehicle that was stranded at the airport. Chris was the driver and he was extremely kind and patient! He took great care of the vehicle while towing it and provided great customer service! read more

Worst of the worst!!!!! Stay far, far away from these shady people! Waited over 2 1/2 hours for a tow that's to Ford Motor Co roadside assistance, and these folks were a no call, no show. When I called to ask for an updated ETA, the guy that answered was of no help and could only tell me how he wasn't there. We called Westland Car Care, and they came to help me in less than 15 minutes. Obviously, you know who I will be calling in the future, and it certainly will NOT be Mels. *** Update to the owner response *** I did reach out to the business on the day I was in need, but as I stated originally, they did not care, nor did they help. Reaching out now is useless. read more

I have been a customer of this shop since the original owner(Mel) owned it which has been since 2013 i have been coming here and this past Saturday the people at Mels especially (Aree) came to my rescue, my power steering went out that Friday night while coming home from work and when i took my car to Mels Saturday morning i was quickly took care of i was able to rent a car until the problem was looked at and once again Mels Auto came to my rescue, anyone who has any type of car problem i would recommend Mels Auto they come through when you need them to come through Thank you so much read more

My insurance company called Mel's for a lockout so that I could gain access to my car. Mel's never contacted me. After calling them and getting 2 messages stating full mailbox, and 2 pick up and hang ups, they finally answered and said my insurance company never contacted them. The insurance is Auto Owners. read more

Roadside assistance I flew out of Detroit airport and parked my car in an off site parking lot. The transmission was slipping and I wanted my car towed to a dealership for repairs while I traveled. Mels Promised 90 min response time. They never did arrive. When I called to see if car had been towed they claimed their wrecker had broken down. No communication with me about any problems. Said my car was next on the list and it would be completed by end of day. Next day car had not been towed. When I called was told they had a full days schedule but would try to work me in. I was furious and reminded them I was yesterday's client who had not been serviced and should have priority. Was told their wrecker would not fit in parking lot. Too big. Lot manager said this was complete fabrication. I contacted a different service and the car was towed successfully read more

20 hours agoNEW Went through my insurance company for a tow. Estimated arrival of 90 mins turned into 5 hours. Then they dropped my car off at dealership and didn't tell them my car was there. My car was left in the back of the dealership lot with the key in it. Never did the tell anyone my car was back there. I lost an entire day of getting repairs done because of this company. Do yourself a favor and pass on Mel's. read more

They were awesome! They responded within a hour. My bad, I had My phone on silent due to work and forgot to change it back so I didn't hear it when they arrived. I thought they would've knocked on my front door but I didn't know they had a policy against that. But they had tried to call me several times that I didn't realize at the time. They responded to my text and sent the guy right back over and he got my car working right away. So five stars and high five for their office person and tech who responded. Thank you guys for your professionalism, responsiveness and service! .....Michael Burkey read more

They schedule a tow time of 70 minutes for us. After 4 and a half hours they still had not arrived. When we called our insurance company they informed us that Mel's auto clinic reported to them that they completed the tow when they actually never showed up or called us to info us that they were not showing up. Stay away from this company I would hate to see how responsible and conscientious they are with auto repairs if they cannot even show up for a tow. read more

My insurance company call to town my car and this man wants my insurance company to pay them as well for me to pay $95 for his drive back to his shop after he drops the car off. This man doesn't know how to run a tow truck business. read more

Had a flat. Called Roadside Assistance and this company picked up the call. Said they'd be here in 1 hour. 2 1/2 hours later I'm still waiting. Now insurance is finding another company. Thanks Mel's for leaving a physically disabled woman on the side of the road in a bad neighborhood in the middle if the night by NOT BOTHERING TO SHOW UP! Not even bothering to answer your phone. I will be recommending to my carrier to remove you as a provider. DO NOT USE THEM AS THEY ARE NOT RELIABLE. read more

DO NOT HAVE THEM AS YOUR TOW SERVICE!!!!! They are soo terrible I've been waiting for almost 2 hours just to get my vehicle towed! I called and the first two times he kept giving me times that was inaccurate. Then I tried calling again once it got close to the almost 2hr mark and they started declining my calls. I called a total of 6x's back-to-back and each one they declined. Then finally on the 7th call he answered and said, "Hey this the guy still waiting right". Then tells me the weather is bad when in reality it rained but nothing sticked or anything like that. I will provide pictures to prove everything I'm saying is true. I'm also currently still waiting read more

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Terrible terrible service. Snow and bad road conditions drove so bad , tailgating with a car in tow, weaving in and out of traffic! Reckless!!!! Doesn't deserve a star!!! Tow truck driver should have his licenses revoked!!! So bad when called and notified of the recklessness they are RUDE, didn't seem like Mel cared. Not a chance I'll service my car there!!! read more

I would give no stars if possible! it was over 2 hours waiting for a " be there in 30 mins" in 20 degrees! had to finally cancel and got another company there in 19 mins read more

So, before sending your car to the auto dealer, call Mel's first. Jeff came out to my house to look at my car that was broke down in my driveway. He figured out quickly, that the battery was no good and a sensor was worn, he suggested I go to autozone and have them install a new battery. Then, bring it to him and he'll take care of the sensor for over half the cost of a dealership. He was great at explaining everything over the phone. Great customer service! read more

Poor service after my insurance contacted me to tell me that Mel's will be assisting me with a tow, I contacted them to let them know my situation and make sure they knew my location which was the freeway and the mile marker. They confirm eta but 10 minutes later i get a call that they will be canceling my tow and will be unable to assist me, and they will contact my insurance. I call my insurance to follow up and they didnt know that Mel's cancelled. Poor service and poor communication. Is it possible to give zero stars. read more

Mel's Auto Clinic is AMAZINGGGGGG. I requested a quote right here on Yelp and within a day, I got a response back with a quote that fit my budget, thankfully and the owner, Sean, invited me to come in for more accurate quote after they check out my vehicle. I knew I needed my control arms replaced, but after he inspected it, there was an up charge due to my vehicle being 4 wheel drive. No problem! I made an appointment, for a later date, of which I came in a few minutes before, dropped my vehicle off and they were done within 3 hours or so. I came right before closing, and picked up my key! The next day, they called to follow up with me, which I thought was an extra touch of awesome customer service. Seriously people, they are the best and I'm coming back and have been telling all my friends to check them out! Ignore all the negative reviews on here - also check google reviews for Mel's Auto Clinic. Thank you!!!!!!!!!!! :-) read more

If there's a worse auto shop in Michigan I haven't found it, they made a fool out of me. Lazy and/or overworked mechanics, rude techs, and smooth talking managers when it counts. You get what you pay for and when you prove you're a loyal customer they'll feel more comfortable doing a two week job over the course of three to four months and charging hundreds in hidden fees. My expectations were low going in, but the people who run and work for this shop have shaken my belief in humanity. read more

Roadside towing thru insurance to these people said 90 + mins didnt show was rude said 45+ mins more never showed called again said was next in line 20+ mins never showed ,insurance call to see if i got picked up (good sam roadside) they called them got same bull called a diff company was there in 12 mins said sitting on highway top priority saftey issues ,never cancelled them hope they showed and i was gone ,this place is rude,dont care ,stay away,total time on road over 4 hours read more

Mel's towed my car after another company failed to show after hours spent waiting. The driver communicated well, showed up quickly even though AAA had provided the wrong location, and got my vehicle tucked away with professionalism and a friendly attitude. read more

Absolutely terrible experience, don't try to use them. I called at 8 in the morning to schedule a tow, they said it would take an hour or two. Every hour I called and they said it would be an hour or two more. Eventually in the afternoon I switched to a different company. Terrible communication, never was able to tow my car read more

Had a flat today aug 3 2021 called Ford roadside assistance they contacted mels to come fix it I sat on the side of the road hours with my kid before finally doing it my self ...mels never showed up or called... I called them several times and everytime I did the guy on the phone made it sound like I was bothering him...so eadb.....angry costomer.... read more

AVOID! Many other review sites list deceptive practices. My experience was the same. Brought in for a starter repair. Replaced it and then called me to say computer [PCM/ECM] was bad( It wasn't when towed because I could not have tried to start the car and have noises if computer was bad) When I told them I wouldn't pay because it happened when they were repairing the car, they avoided calls for days and when I finally got hold of them, they said they would remove their new starter and leave me to tow a car with a starter problem AND a computer issue that they created. AVOID THEM! I AM REPORTING TO STATE OF MICHIGAN LICENSING & ATTY GENERAL. read more

I had an issue with my vehicle and needed it towed to a local shop in Livonia. My roadside assistance used these clowns for the job. They were over an hour later than they said it was going to be. AND THEN they just dumped my car in the parking lot and left the keys in the ignition.....WTF? What professional company would do that? Every single repair shop in the world has a night drop box for after hours. If this is how they operate, good luck getting your car repaired correctly..... read more

I went there, they ran my jimmy out of gas which in turn destroyed my fuel filter. The young guy there slipped up in front of us by telling us and the secretary instantly hushed him. They reluctantly replaced it after a battle...did I forget to mention they actually called me and asked us to bring them a can of gas!??!!! ANOTHER time, they locked my keys in the car and destroyed my window when they finally got the car back open to retrieve the keys, and when my window fell off the track add I drove off they CLAIMED is because my track was dry and our was my fault. NEVER EVER EVER GO THERE. THE BIGGEST THEIVES AROUND! WHAT A NIGHTMARE read more

they literally suck. my car has been at their shop for a month, they're rude and mansplain. would never recommend. zero stars if i could.

SCAM! If I could give no stars I would. Do NOT go to this auto clinic. I took my car in here because it wasn't starting the tow truck driver told me it might be the starter so when I went in I asked them how much it would be for a new one they jumped right to replacing the starter and charging me for one without testing to see if it was even bad. Went to pick it up on a Saturday and the car was shaking violently and misfiring (something that my car wasn't doing before I took it in) had to take it to a different shop because they didn't have a mechanic in to look at it and I needed my car on Monday. Had to take it back to Mel's after I picked it up from the other shop because they said the starter wasn't put in right and it was still not starting every time. When I took it back they then said they "thought" it was a relay and it would be $200 just to replace the fuse. My boyfriend said it was an outrageous price and that he would just go buy one and switch it himself. We brought the old relay up to autozone to test it and the guy said the relay tested fine but we still bought a new one just in case (The relay cost us $10) when we went to go replace the fuse ourselves found they literally cut out my automatic starter without telling or asking me. Something that was over $200 just to put in a couple years back and I was left with a bundle of cords in my back seat plus the car still didn't start once we replaced it. Had to get it towed to a new shop which they had my car up and running within a day by changing a wire. read more

I have been bringing my car here for years and I am always pleased with the work that they do. From Lee at the front desk to the young lady at their Rent-A-Wreck desk to the mechanics in the back and to Mel the owner, they have all been very helpful and very polite you know that the work is going to get done right the first time! You can't beat this place! read more

DONT USE THEM OR BUY FROM THEM. Not a good place. Car overheated they claim it was one problem and then said it was another. I agreed to get a used engine and since then the car has overheated once a month. I have taken back to them charged me up to 200 and nothing was fixed. Mel the owner comes off sweet but he doesn't handle business. So now I have to pay to take it to another shop and sue Mel Auto. I repeat don't go there. read more

I've been going here for a few years, never had a problem till recently. Monday I had the tow truck driver come pick my car up. Instead of putting my car in neutral to get it on the bed, it was in park and he was dragging it. And said it's fine it's on ice as my car is trying to grab the driveway to stop. My car keeps randomly shutting off. I picked my car up yesterday after replacing the alternator and battery that was supposibly wrong. I started it and it's still squeeling. From canton to Wayne it shut down 3 times. I took it back at Mel's about 10 in the morning and here it is 24 hours and the mechanic never looked at it. So he'll have the car for a week and costed me $500 for nothing! I will never come back to this place. In the last 5 years of me coming here they now have lost my business read more

Stopped in after driving 2200 miles from California to have the fluids topped and be sure some condensation drip wasn't anything serious for the return trip to Cali. Said $70 just to look. Stay classy Mel. I'll take a pass. read more

I took my car here to get some answers on a noise, that I was sure had to be a wheel bearing. Stopped by on Friday, a mechanic went with me to hear the noise while driving. Upon going about a half mile, he assured me it was positively a wheel bearing on the right side front, and told me to bring it in on Monday and they would replace it. Took it in on Monday, and did not change the right side because they now thought that it was on the drivers side front. They changed that bearing, and still had the noise, so they took out that new one, and put in another new one, and that didn't work. WELL, in the process of changing out two bearings that didn't get rid of the noise, they also broke the ABS Sensor. Got a call from them that they narrowed the noise down to a possible transmission problem, and they said they had determined the noise was coming form the transmission. At this point I decided to take the car somewhere else for an opinion. So, here is what happened. I took the car there, they changed two of the same bearings on the opposite side that I was told was making the noise, they broke the ABS Sensor on the driver side, and I was leaving with the same noise, BUT also now, a broke sensor that I did not have before I took it there. They wanted to charge me $220.00 for their time, AND leave with that broken sensor. I was told they had to charge for the diagnostics, and be able to pay the mechanic, but did offer to knock off the price of what a new sensor would cost me. So I still walked out of there paying $150.00 and having more problems wrong with the car, than when I dropped it off. Will not go back again!!! GUESS WHAT? AFTER TAKING IT SOMEWHERE ELSE, THEY CHANGED THE FRONT, RIGHT SIDE WHEEL BEARING............AND THE NOISE IS GONE. read more

I will never take my vehicle to this auto clinic ever again! It starts with the person at the counter. He is rude and very unprofessional. From the rolling of the eyes when I walked in or making me wait while he was on his cell phone before acknowledging my presence. Doesn't seem like he likes his job. Trying to make me feel like I was inconveniencing him when really he should have been apologizing to me for having to bring my car back 4 times to get the brakes right. read more