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    Melody Counseling Services

    5.0 (1 review)
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    10 years ago

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    Aurora San Diego Hospital  - Aurora San Diego Hospital 25th Anniversary

    Aurora San Diego Hospital

    2.0(127 reviews)
    0.3 mi
    24/7 Availability
    Established in 2002

    The reviews here were terrible so it made me nervous when I was recently admitted, but I loved my…read morestay at Aurora. The EMT mentioned that the food was good at this facility and I thought he was joking, but it was actually really good! Breakfast is the only meal that isn't very good, but lunches and dinners were pretty solid. The intake process can be really lengthy and boring, especially if you're coming in during a crisis, but once you get past it everything is pretty fluid. The BHS's, RN's, Social Workers and psychiatrists are all so kind and helpful, and the small groups are really helpful in feeling supported. Small groups are held about every hour in the facility, but after around 2pm, the units get to go outside, go to the gym, or just hang out. There are 4 Adult Service Units (ASU 1-4), a psychiatric intensive care unit (PICU), and a kids unit upstairs. The teams consisting of social workers, case managers, doctors and nurses all work well together and thankfully seem to communicate well with one another! The only reason this was 4 stars and not 5 is the lack of communication between the staff and the clients. No one explains how the schedule works, the fact that you have to be cleared by your doctor before you get to leave the unit to visit the gym or cafeteria, or just how things generally work in the facility. This was my first visit and it was really daunting to have a skin check upon arrival and have no one explain anything. Luckily everyone in my unit had been there before, so they were able to explain how things worked. Overall great experience, got the meds and help I needed. Would definitely go again if I had another mental breakdown.

    I would strongly advise any practicum student or trainee to avoid Aurora Behavioral Health in San…read moreDiego specifically working under Kathy Robbins (Clinical Director) and HR (Nancy) that ignored my formal complaint, real professional. My experience with Kathy was not just disorganized, it felt targeted, inconsistent, and emotionally exhausting. There was a clear pattern of controlling, dismissive behavior that made the environment feel more about power than actual clinical training. Expectations were constantly shifting, and I was criticized for following directions I had previously been given. Meanwhile, similar situations appeared to be handled differently for others, which raises serious concerns about fairness and professionalism. I was not properly trained or supported, yet I was held to standards as if I had been. Instead of being guided, I was met with punitive responses and a tone that felt condescending and, at times, outright disrespectful. The dynamic felt less like supervision and more like control. Even after leaving, the situation has not been resolved. There continues to be resistance and lack of follow-through regarding my hours, with arbitrary distinctions being made such as dismissing valid observation and training, despite those being standard components of practicum learning. What's most concerning is the lack of accountability. Nancy from HR has not followed up after our meeting, and my attempts to escalate concerns to higher leadership have gone unanswered. That silence speaks volumes. This experience has continued to impact me even after leaving, which says a lot about how poorly it was handled. If you are a student, protect yourself, get everything in writing and be cautious. What should have been a supportive clinical training environment instead felt controlling, inconsistent, and unnecessarily stressful due to poor leadership and lack of integrity in follow-through, even my program took my side in the behavior I experienced reflected poor supervision practices, lack of accountability, and a concerning disregard for the role of a clinical training environment. I'm grateful I didn't give this abusive institution more of my time than I did.

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    Aurora San Diego Hospital  - Hospital main building

    Hospital main building

    Aurora San Diego Hospital  - Outpatient building main group area

    Outpatient building main group area

    Aurora San Diego Hospital  - Aurora San Diego 20th anniversary!!

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    Aurora San Diego 20th anniversary!!

    Melody Counseling Services - c_and_mh - Updated May 2026

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