You can't beat the personal touch/customer service from Joel. I purchased my Yamaha electric bass…read moreguitar after getting hours of education from Joel. He shows a real interest/jest in music and in the info he's giving you. Whether I'm there to purchase something or just hanging out talking, Joel gives me the same enthusiasm and educational conversation.

Superior service and highly personal. Able to do a proper setup on my expensive guilele quickly…read moreand add a strap button. I was impressed with the professionalism and genuine great service. I would highly recommend for any looking to purchase a guitar or ukulele and/or needing luthier services.

This place is awesome! It has everything you need for a plethora of instruments. The staff is nice…read moreand the vibe is superb.

After shopping here several times over the years to support local, I will not give this business…read moreanother penny. Service has always been hit or miss, but not backing the products they sell is ridiculous. I purchased a lyre for my son's instrument less than a week ago. It broke the first time he used it, and they refused to exchange it. I questioned this policy, and their reasoning is "yeah, it's broken." Worst customer service ever.

The model store for instrument repair and supplies. Great customer service, great turnaround in…read morerepairs. I am so happy I found this place. I cannot recommend them enough.

Excellent customer service! Kind, considerate, helpful and great price! AND, same day service!!read more

In response to the guy who was upset about Music Matters not holding a record for him on Record…read moreStore Day - I too called Music Matters to request that they hold a Record Store Day (RSD) single for me and then mail it, but they explained to me that their RSD contract stated that they could not hold records, and that they would lose the right to get RSD limited edition records if they did. So, as much as I wanted that single, I completely understood their policy. I know now I have to drive to St. Augustine to wait in line! I want to say something else about Music Matters. In an age where record stores are becoming extinct, and online retail overwhelms, Music Matters is not just a music "shop," it is a cool, friendly place to hang out, with people who are knowledgeable, and care about you finding that one record you have been looking for, or turning you on to new music in a favorite genre that you didn't even know about, something that you cannot experience with a computer (sorry Siri). And where else can you immediately buy the music you were jonesing for? Even Amazon hasn't come up with immediate gratification delivery! Check this store out!

Stopped in here after a disappointing visit to another record store in the area…read more We were only there for a short time but a couple of observations led to my 4 star review. 1) the staff was going through a large amount of records right near the front door. I'm not saying that's a negative, it's actually quite a positive. Even through the 3 of them were going through a big collection, they still stopped to help us. The only reason I didn't give this place 5 stars is because of how I personally shop for records. I'm not what you'd call a crate digger. If you are, then you'll love this place. I know there are many, many crate diggers out there. Just wanted to mention it not being my style in case anyone else wanted to know what to expect. We picked up a couple of records while we were there, so it was a good visit. It helped make up for the other place in town that we stopped first.

I've purchased a couple of new guitars and accessories here. very satisfied. Shane is a great guy…read moreand the selection is incredible! please support this local business.

Great selection, great service. So nice to work with a local independent music store. Highly…read morerecommend.

My daughter has experienced a "piano renaissance," as she calls it, since starting lessons with…read moreArjola. She is a wonderful teacher, and we are so grateful she has musically re-engaged our daughter.

Arjola is the epitome of a music teacher and professional. Her piano expertise coupled with her…read morepatience and understanding of children makes for a wonderful learning experience for kids. My boys are flourishing under her guidance.

I had a few guitars in need of a long overdue setup and restringing. Jerry Bach, the guitar tech on…read moresite did an absolute above and beyond phenomenal job. He discovered a terrible wiring job done by a previous tech and brought my guitar back to life. His professionalism and expertise is second to none and he is a master of his craft. Additionally, the staff were all super helpful and helped me get the accessories I needed And answered all my questions. Not to mention they have an awesome selection of gear and knowledgeable people to make sure you get what you need. Top notch music store all around especially with the team that's there now. Loyal customer acquired. :)

Jerry, the luthier there, is very knowledgeable and kind. I came in because a Taylor I had just…read moregotten second hand had a strange buzzing. He explained his thought process, showed me what it was (loose wire) and fixed it for me. Great sense of humor and awesome guy. Plays awesome too! Thanks Jerry!