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Advocate Medical Group

Advocate Medical Group

1.8(10 reviews)
0.0 mi

They recently moved to a new location under a mile away from old one. I had my annual physical…read morescheduled on April 26 and the office didn't inform me of their move to a new address so I arrived at the wrong address. After realizing the office is not there anymore I called them and they gave me the new address. By the time I arrived the new place I got 7 minutes late. The old lady at the front desk refused to give me the service and didn't let me see the doctor. This was quite disappointing for me as I had waited for this appointment for over 2 months and I had taken half day off from work due to my appointment. My primary physician is Mike Melnick who I have been seeing for many years but I am not going back to this place again and trying to find a different practice. The old white lady at the front desk was very rude and treated me with disrespect. I assume she is racist towards people of color. I am quite disappointed and am going to report this incident to BBB, Federal Trade Commission, Illinois Attorney General's office and other consumer rights protection agencies. I am giving them 1 star because there's no option for 0 star.

The doctors are meh -- they have a network of doctors in this Buffalo Grove location. I have been…read moregoing here for years (none the wiser) and have seen: Dr. Melnick (primary) Dr George ***Tip to you peeps: educate yourself about insurance codes!!! I believe they are up-charging patients by utilizing the 99204 code for 5-minute visits and follow-ups. I just thought this was just how expensive healthcare was, and that was just how it was. After consulting with other doctors about how much I pay for doctor visits and the extent of the visits, they suggested that I ask for itemized statements. Upon receiving the itemized statements, I was informed that I was being charged the 99204 code all these years. That being the case, I will be specific and only refer to the last couple visits. Both visits were no more than 5-minutes. The second visit included a strep test in which the doctor said it would take 5-minutes for the results, in which, through thin-walls, I heard him go see another patient, and then 25-minutes later, he came back and talked to me for another 3-minutes. I called the doctors' office on a Thursday, and upon talking to them, they told me the doctor was not in and that I would receive a call on Monday. Surprisingly, they called me back an hour later and their explanation was that the time reported is accurate. When I asked what time was reported, they only said "they reported time". No further explanation was given even after I asked several times, the person would not go into specifics on how much time was reported. I have used them for many years, so this is not a one-off, or me just being disgruntled by one bad visit. I have grown wiser and actually started looking into the codes they are using. How could they know if the time was reported accurately if the doctor wasn't even in to review this with? I will be also reporting this to the Illinois Department of Financial and Professional Regulation and to my insurance company. It is really sad that our healthcare system is like this. This is not even about the money, but the principle. I am fortunate enough to have the money to pay for these bills, but what about those who cannot? I don't think this is fair either for insurance companies or for any medical network to represent their physicians with crooked, already well-paid doctors. All I'm really saying is be smart, don't think healthcare really has to be expensive, and if you feel a bill is too expensive, ask for an itemized bill! You may be surprised with what you'll find.

Melnick Michael MD - internalmed - Updated May 2026

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