Negative Star Review but I have to select at least one star to make a review so there's why one…read morestar is selected. Will never recommend Galles Chevrolet. Bought a remanufactured transmission for my Suburban from Galles parts department. Had another shop install it, after only 20 miles of driving it, the vehicle would not shift into gear. Had it towed to Galles for the warranty repair. Vehicle was towed in on 11/9 and on 3/3 got an email stating GM said it was not covered due to my "heavy modifications." Makes no sense that the transmission I bought new (remanufactured) from Galles didn't last more than 20 miles, regardless of modifications, it seems a $3,000.00 transmission would last more than 20 miles. My vehicle was at Galles for over 16 weeks, 114 days to be exact, and during that time, if I had 3 calls to inform me of any updates that was too many. My vehicle needed "calibration codes" in order to determine if would be covered by warranty or not. It took Galles nearly 114 days, to get calibration codes sent to GM. Absolutely RIDICULOUS and unacceptable!!! I never saw what the codes came back as, the final invoice stated nothing about what the codes were, nor did the invoice show what GM said, it was typed out by what the service advisor put into his own words. There was nearly zero communication, and when I was able to reach the service advisor, Leonard, he never had any updates for me. It was always "we are down to one tech," "our tech is out sick," or "there at 10 vehicles ahead of yours." Nearly each time I called; the service advisors' voicemail was full. I then would try to reach the GM, Ken, to which he never answered his phone, but would listen to my voicemail, and then have Leonard return my back. The ladies at the answering reception area were also very rude with zero customer service skills. I'm extremely dissatisfied with the service department; the service advisor; the GM; as well as the reception answering service. My vehicle has been modified, but to have my vehicle there for over 16 weeks for calibration codes to be sent off to corporate headquarters should show what pride the service team at Galles Chevrolet takes in getting their customers taken care of/ in and out. Terrible communication. Terrible experience. Terrible efforts all the way around. I highly advise anyone needing service on their GM to seek an alternate dealership. Mike C

I give Galles Chevrolet service department, 5 star My…read moreservice advisor Michael Cottone , great customer service. I will ask personally for Michael , whenever I return .

I have relied on Leonard Tire & Auto Repair for many years. My personal, and business, vehicles…read morehave always been well cared for by this team. They truly are professional and honest. They will remain my "go to" for years to come!

Service was excellent and efficient! They are someone you can trust to tell you when you need new…read moretires or if you are being scammed! Over the years I have taken my car in right after a dealership told me I needed additional work on my car to have them diagnose it. Twice the dealership was just trying to scam me into replacing something that was perfectly fine. (to increase their paychecks) Honest and hard working !

fast good price very busy staff. 5 star staff after dianostic 150$ after done parts will be orderd…read moreafter all items on list is fixed.

They fixed my VW Beetle and my engine is great as new!! Smooth as butter and no more rattling in my…read moreengine great service and friendly associates! Thank you for fixing my beetle to a brand new engine! Break masters couldnt fix my foreign German car but hogans did an amazing job!

Thank you to the whole crew over at Zia, especially chuck for getting my car back to running…read morenormal. We may not have crossed the finish line yet, however we will. Excited to continue doing business with you, as your work is always top quality. As is your customer service. Thanks guys!

Wanted to replace a thermostat for 1320.00 that was not the. Problem…read more A 40 dollar part 15 minutes, fix it also charge me 233.00 estimate they never told me about, then lied, beware get second opinion they are not honest, freedom of speech

First time visit. Impressive overall evaluation with documentation and photos of concerning issues…read more Each item patiently and professionally reviewed by front desk service-writer. Pricing feels appropriate and reasonable for our rapidly changing world...My Brakes are top-notch performers, now, and pulsing brakes were my issue. I opted to have a slightly leaking power steering hose replaced immediately. Subsequent appointments for additional work already made. So far, a great garage, with friendly, personable staff. Appears to be a very pleasing shop for other customers as well.

I took my vehicle into JCC to diagnose an electrical issue. My guess was the alternator - and sure…read moreenough, the alternator was the culprit. An expensive but needed repair, so I agreed. But this is what blew me away. Not the alternator, but replacing the engine-cover plastic clips that were missing before I brought my Rav in. Did they have to do that, of course not. Did they charge me? No. Did they mention them? No. That got me thinking of the time before I brought my 2008 in. Although they addressed the light configuration on the dash as planned, I believe they also addressed replacing batteries on my TPS sensor system for the tires. Again, did they charge me. No. Did they tell me? No. Conjecture on my part - as this light hasn't come on for the last several thousand miles; but I believe they replaced the batteries to quietly show off their exemplary service. Without saying a word. To say that they've earned my loyalty is an understatement. I wholeheartedly give my highest recommendation and respect to Japanese Car Care.

"Excellent experience" would be a 2-word summary of my experience obtaining a vehicle at Quality…read moreMazda. Audra was amazing! I moved from another state in which car sales turn-over is high and competition is high as well, therefore good prices and good service is a standard for car dealerships at my home city to survive. When I planned to move to Albuquerque, I didn't know what to expect but quickly realized that the options aren't that diverse, and because there are only few dealerships, I wasn't treated as well I was used to at my home state by some of NM dealerships. This changed when I called Audra at Quality Mazda; it was so refreshing to shop with her. Actually, I was able to make a deal with her over the phone (due to Covid, and in my case, I was at another state) without waywardly only being offered in-person quotes. Why? Because from what I saw, she knew she had the best price and the best service, undoubtedly. I truly enjoyed my experience with Audra because the pressure was low, and she truly wanted to get me a car that I would like rather than the dealership trying to get rid of their inventory. She's a great listener, and she truly goes above and beyond to keep you happy. I think it's because we clicked, but she was so polite that she offered to pick me up when the car was ready and allowed me to get a lender car for a short while. She truly bends backwards for her clients. I can see why she's their #1 dealer. In my opinion, it is unusual to come across such great reps/dealers that she deserves the proper recognition and praise. I can assure you that you will be very satisfied shopping with Audra at Quality Mazda.

I don't write reviews often, but after 20 years of working in the automotive dealership industry, I…read morehave never seen customer service this abysmal. This isn't just a minor complaint; it is a fundamental failure to support their customers. It took three full weeks of calling and leaving multiple messages just to get someone in the service department to pick up the phone. Once I finally made contact, I was informed that the repairs would not be covered because the warranty had expired. While I understand that warranties aren't infinite, here is the issue: just 15 months ago, This Mazda dealership fixed a timing cover leak on my wife's car. Now, it is leaking from the exact same spot. Instead of standing by the quality of their work, they hid behind a 12-month policy. In the current market, it is standard for reputable shops and major brands like General Motors to offer at least a 24-month/unlimited-mile warranty on parts and labor. This dealership's 12-month limit is significantly below industry standards and shows a complete lack of confidence in their own technicians' work. If you value your time and want a repair that actually lasts, take your vehicle anywhere else. Always confirm the parts and labor warranty terms before you hand over your keys. I won't be back, and I strongly suggest you do the same."

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

They damaged our car and refused to acknowledge it even though there are photos proving same. And…read moretheir customer service is null. We purchased a 2017 Suburu in excellent condition early in January, only to have it back-ended two weeks later. It took several months for Progressive, the insurance company for the other driver, to set up an appointment to get our car fixed. We were thrilled when Progressive indicated Quality Collision was one of its preferred vendors. You were also our preferred vendor when we took the time to get our own three repair quotes. On our first visit to your shop,m we were greeted by Thomas Dilorenzo; he was respectful and professional. Thomas also helped us when we picked up the car on April 7. At the drop-off on March 31, we were told the job was estimated at five days. Once we discussed the job with Progressive and your shop a week later, we were told it could take ten more days. We called a week later and were told it would be ready by the end of that week, late on Friday afternoon or at the latest the next Monday. We called again the following Monday, and the car wasn't ready; I asked to talk with a manager and began talking with Edwin. He proved to be a valuable source of information and communicated with us frequently with updates and the reasons for delays. One of the things he mentioned several times was the importance of the quality check before the car left the lot. There were several issues ensuring the car was ready.  We finally picked up the car on Friday, April 7. When I say Edwin did a tremendous job building a relationship, I mean it. We were impressed with him and his commitment to customer service despite the number of issues he ran into with the car (none of them due to your shop). So impressed that we were going to bring the car back in and pay to have QC redo our hood (damaged by sitting under a sappy tree). I was already writing your stunning reviews in my head for Yelp and Google. And then came Ron. When we picked up the car on a Friday, it looked great, except for one issue. The front windshield was cracked all the way through. It was not cracked when we took it into QC. When my husband asked about it before driving off, Thomas took photos and reviewed the original photos. He determined that there didn't appear to be a crack when we brought the car in. He said he would check with Ron the following Monday to see if it could be sent to accounting. Thomas also mentioned QC had this issue recently on another car. Unfortunately, we received a phone call from one of your younger staff the following Monday, telling us Ron denied the claim to replace the windshield. I'm not sure why Ron didn't contact us. I called Edwin and requested he intervene; he tried, with no result. After we got the car home, we also realized that fasteners are missing on the rear-left wheel well, creating a rattle in that corner, and it may also be coming from the rear bumper liner on the right side. This is after having our car in quality check for days. When I contacted QC again to ask for your email addresses, I was told that the person would have to get Ron's permission to give me your emails. I explained I wasn't asking for personal information, just your business emails. I was told again the person couldn't do that without Ron knowing first. As you can imagine, between being told the claim was being denied (and essentially accusing us of trying to defraud you), all those weeks of hard work from Edwin building a long-term relationship with us were dashed to pieces in a few short minutes. Ron couldn't even call us and tell us his decision; he had a younger staff member do it. Yikes. Cowardly move.

I can't begin to explain how exceptional the service was! Had a issue once I got home(90 miles…read moreaway) and the very next morning They drove up and fixed the issue for no charge!! Never seen this kind of service in 61 years of being alive! Would always recommend the m for your vehicle needs!!

Great service. Great price. Great people. Did an excellent job on my leveling kit and differential…read moredrop. Was done on time and on budget. Great communication and super nice!