Outstanding customer service. From the time I called and setup my appointment to checkout the…read moreTillery Service team provides outstanding customer service. I drive 30 min from Albuquerque to get my truck serviced here because of the service team.

called ordered a part for a GMC told I would be called when in, never called me. I followed up two…read moreadditional times and was told it was on the way and I would hear back right away, I have heard back. Three attempts to order a part and schedule a recall item is poor customer service!

The only place I trust! I love this place! I have trusted the mechanics at Cox Tire & Automotive…read morefor over 10 years and never want to take my car anywhere else again. The owner, Bob Cox, has always been very kind and his staff, Ron and Michael, have impeccable customer service. Anytime I would take my vehicle somewhere else for location convenience, it would cost me more and the job would not be done, nor did they check everything. I would rather drive all the way across town to have Cox Tire & Automotive get the job done right!

Very low key location. Call to see if they could fix my tire with a nail in it in a timely manner…read more Dropped it off, had breakfast at a near by diner and when I came back, it was done! Plus, they didn't charge me! Very nice. I will steer a much business there way as possible.

My experience with the Service Center was absolutely wonderful!! Courtesy, care, communication ALL…read moreEXCEPTIONAL!! Melvin was so professional yet personable!! I highly recommend Lexus of ABQ

I've been bringing my car here for years and have consistently received good service. The staff is…read morealways friendly. Wait times are a bit long but other than that it's a good experience.

Feeling VERY taken advantage of! Have family members that use them and we have used them for other…read morethings and been satisfied, but had an oil change recently ... that's what I asked for and came to pick up... $380!!! They added some extras I never agreed to, to the tune of an extra $188! I'm too much of a wuss to complain at the time, but not happy about it! I guess my advice would be to be specific about what you will pay to have done.

To begin with, they dealt with the insurance company for me. Then, not only did they repair and…read morematch paint exactly, they washed the car inside and out. They called regularly to let me know their progress and expected finish date and time. These guys enjoy their work and hope you'll see the effort they put into that work.

This has been my auto shop for at least 7 years for multiple vehicles. Several years ago, I could…read moreget into the shop in short notice. These days, it's more like a three week book out, which must mean business is good. For this particular visit, we had several mileage maintenance issues that needed to be addressed. We were given a list by the Ford Dealership, and we brought that in for a quote with Cedar Crest Tire. The Ford Dealership also noted that we had evidence of an engine oil leak. I made the appointment at the beginning of July, and I got in on July 20th. They have a key drop box that we were able to use and leave the vehicle there the weekend prior. I got a call on Tuesday afternoon that my vehicle was ready for pick up. On my way into town, I swung by to pay the bill and get the key. I know that they have a ride service available, but I hoped by daughter would help me with the ride. We looked over the invoice and didn't see anything addressing the engine oil leak. He got a hold of the technician, and he said there was no evidence of a leak. Before bringing in the vehicle, I did call back to add an emissions service to the list of items, and that one was overlooked, but I wasn't billed for it either. I feel like my correspondence with them have always been professional, and my vehicles have always been repaired.

Driving from Phoenix to Chicago and we ran into some trouble with one of the vehicles in our group…read more We went inside and Kevin was informative and very helpful. Super friendly and knowledgeable. Would definitely recommend! Thank you Kevin!

Thank you to the whole crew over at Zia, especially chuck for getting my car back to running…read morenormal. We may not have crossed the finish line yet, however we will. Excited to continue doing business with you, as your work is always top quality. As is your customer service. Thanks guys!

Don't ever come here they waste your time and are unprofessional!!!…read moreI called in to see if they were available to do my brakes today they said yes . They took 4 hours to inspect my brakes and after they did they told me they couldn't get my brakes done today because they were closing. I've never had such a bad experience at a mechanic like I have at "Zia automotive repair". Very frustrating

Amazing and quick service! My vehicle needed an alternator, we purchased the part from Autozone and…read morethey did the rest. Valerie at the front desk and the rest of the staff were so helpful and treated us like family! I will definitely be taking my vehicles there from now on. They had my vehicle within the next business day and I hardly had to wait! That's what I call service! Thank you Old Town Tire & Automotive! #supportlocal

Came back to update my review after having a nearly identical set of circumstances with totally…read moredifferent outcome. Went into a different shop when check engine came on - now at the end of our cross country trip I'm in CO - asked if the shop could quickly check the code for me. The mechanic kind of begrudgingly did, but he did it quickly and then honestly told me what the issue was, reset the code and sent me on my way. $0 dollars. Old town automotive should be avoided at all costs. Not trustworthy. I asked them if they could quickly check the code. She told me how much a full diagnostic was ($200) I should have left then. After the "full diagnostic" When I asked if they would charge me a "partial diagnostic" she said no. I asked for the Yelp check in discount $10 or $20 maybe? no. AAA discount ? No. After asking if the was anything she could do to help me out she finally caved and gave me the aaa discount because she "doesn't even subscribe to Yelp and can't understand them on the phone half the time." I don't know if it's worth noting... THE ONLY REASON I WAS THERE WAS BECAUSE OF YELP, It was 10 or $20 discount and they were already ripping me off... I regret letting my anxiety get the better of me at the start of the trip. This situation was easily avoidable. I should have just left. Still waiting for that full diagnosis btw. Boo this garage.