Charming. Enchanting with a staff that oozes customer service, elegance and humility. The hotel is…read moresmall, yet super clean, elegant and cozy. Service is wonderful. They pamper you with little details to spoil you. And if you have breakfast included in your room - you will not be disappointed. The staff is lovely and breakfast hearty. This hotel stole my heart, and has easy exit to the airport!

My family and I have had a wonderful stay at the Heritage Hotel during our first visit to Madrid…read more The staff has been very attentive and has provided excellent service. We look forward to being able to stay at the Heritage Hotel on a future trip to Madrid!

Luxurious, high-end hotel with many amenities. We were welcomed with a tray of cheese, crackers,…read moresome olives and squid, and local drinks. Rooms are cleaned daily and a chocolate at your bedside at night. They provide slippers and a bathrobe too. And they give you a few beautiful, blue glass bottles of water daily! Our stay included a free breakfast buffet served from 7-11am. They had a variety of savory and sweet breakfast items. Your choice of scrambled, hard boiled, sunny side up eggs, bacon, sausages, cheeses, cured iberico ham and sausages, turkey, smoked salmon, variety of fruit, salad, cold cereal, juices, bread, some gluten free baked goods, croissants/pastries. The front desk is helpful and accommodating. We'd like to thank Carmen who has been great at recommending great dining spots (Casa Dani and Cadaques)! They also have a van outside that can drive you to nearby attractions if it's available. You can't reserve it but if it's there, the driver is at your disposal. We were able to grab the van for the Royal Palace, which would have been a 40 minute walk. The van was available around 11:30 am and noon on another day. Most other times, it's been gone. But so glad it was there on the day we needed it! Many attractions are about 20-40 minutes by walking. The hotel is close enough to tourist spots, but far enough from crowds. The area around is high-end like Beverly Hills with LV, Gucci, Cartier, etc just up the block. There is also a department store, El Corte Inglés in the same direction as well. The front desk has 10% off discount cards if you tell them you will be shopping in that department store. There are a few drawbacks. The room was tiny. Bathtub may not be comfortable for all as it was very narrow even for a normal sized person. But I think those are the only things I felt it was lacking. And maybe if you wanted to be closer to the center of town, you may not want to be this far. There are a few metro stations for your convenience if you don't like long walks. But we were fine with walking most of the time. Thankful for their services and their warm and kind hospitality. It made our trip a memorable one!

Great location where we could walk to wherever we wanted. They also have a ridershare service that…read morewe caught a couple of times. Our room was clean, and the staff was very friendly. The room is very European, but tastefully updated from older styles: a slightly small bathroom with a landline, a bidet, double beds put together for a king size (but are very comfortable). The soaps smelled and felt pampering.

Outstanding facility and service staff. Bar staff went above and beyond and made an ice pack for my…read moreaching back.

Upon walking in, you can already tell this hotel takes their service seriously. The staff at the…read moredoor is very welcoming, along with everyone else inside. During check in, we were given a complimentary upgrade. I was expecting a slightly bigger room or bathroom and did not expect the suite-like room (we were in 406)! It was such a wonderful surprise walking in to a luxurious room after a one-month long backpacking trip across Europe. We have had mixed experiences in hotels across Europe and this is by far the best we've stayed at. From the complimentary water, handwritten note, and even the personalized welcome message on the TV! I also loved how the bathroom was supplied with actual toiletries! The best part is the enormous bed and great ventilation in the room and restroom. We have 1 more night before we finally return home and I am actually sad because it's been an amazing experience at this hotel so far. Oh, it's also very close to train stations and eateries. Approximately 15-20+ mins. Will definitely stay here again if we return to Madrid! Thank you to the staff who have made our final European destination an amazing experience.

Very nice hotel. Friendly staff. Included breakfast. Rooms are clean. Wifi is good. Good location…read morein Madrid. I recommend!

I have no complain about this hotel. 5 star way deserved. The service was very good, staff was very…read moreattentive making sure the customer is happy. The attention to details was there. This hotel is in a very clean and high end area with tons of boutiques walking distance. Taxis also make it very easy to get around in Madrid, they are everywhere and they all accept credit card. I would highly recommend it.

Adrian is a great communicator and provided the highest level of costumer service. I can't speak…read morehighly enough about his positive approach to help in any way possible!

I never write reviews, but this hotel is so bad. I just have to say it. Rosewood should be ashamed…read moreof themselves. We booked a luxury suite. We thought this might be for handicapped people, but no, this is their regular suite. The light switches are at my knee level. The showerhead is at my waist. There's only one sink in the bathroom. There's literally only one drawer in the closet. The bed is extremely uncomfortable. There's not even any soap in the bathroom or shower. People are quite pleasant here, but they're certainly incompetent as they're not able to handle any of our requests. I stay at dozens of hotels a year and I've never been at a luxury hotel this bad. This gives Rosewood such a bad name that I'm not sure I will stay at another Rosewood ever

I stay at the Rosewood if they have a location in the city I'm traveling to. I feel this…read moresurpasses the Four Seasons 10 min away and a handful of Ritz Carlton's I've been to. I love the luxurious bedding, Natura Bisse toiletries, and personalized turn down service. Staff is nice and very helpful. It's also a plus that it connects to El Corte Ingles :) A regular room is about 350sqft, which larger than the average hotel room in any European city.

I highly advise against booking this hotel as they stole $1,885 from me. I have tried every method…read moreto reach out to them for support in the event there was an error or misunderstanding on their end, and they have blatantly ignored my emails for months. For context, I booked a reservation, and cancelled the reservation in proper notice. Turns out there was an error and I had two reservations. I did my due diligence ahead of time to email and ask if there were any other reservations in my name and they said no (which I have documentation of) Yet they charged me for my stay regardless. Since charging me, they have been unresponsive despite my months and months of outreach asking for a refund/to rectify this wrongful charge. I hope no one experiences what I experienced and the best way to avoid this is by not booking with them. Don't take the risk.

Beautiful hotel from top to bottom. Our room (studio suite) was money. The two most important…read morethings I look for in a hotel room are the bed and bathroom and both were on point. Comfortable bed, two sinks and a big beautiful shower. There's even a tub in the room. The view was decent - neither good nor bad, facing the main street. The rooftop is awesome. Nice bar, solid views and a fancy pool that I imagine gets busy during peak season (more for hanging out vs swimming laps). We didn't eat here but they also serve food. Super friendly service from everyone we interacted with. Good location as well, on a main street with restaurants and shopping nearby.

The palace is truly fit for a QUEEN :3…read more Loveddd the stay here! Okay minus one for the extremely slow moving elevators but the room was really nice, service was excellent, and the breakfast was chefs kiss! The room was decked out in a beautiful gold with a sofa, table, and spacious bed. Amenities included WiFi, complimentary shoe cleaning, and glass bottles of water daily. The outside view was nice (top of the palace or something), bathroom was spacious with complimentary body wash, shampoo, conditioner, hand soap, and lotion. There is a coffee machine in the room as well as a small fridge with drinks and snacks priced per item. They had 2 robes in the room, velvet clothing hangers, and the softest room slippers. They have an awesome breakfast buffet, which cost 45 euros each day or about 30 euros if you pay for all days of your stay. The breakfast although stayed the same every day, were all healthy and fresh ingredients from creamy scrambled eggs, thinly sliced jamon and Manchego cheese, to fresh fruits, fresh juices, buttery croissants, fresh honey comb, pancakes, churros, and make your own omelet station. Also right across the street is the famous Prado Museum and The Cooking Clubhouse cooking class. Their service was excellent helping me load-in and load-out my luggage and there's even an indoor lounge and bar. Would come back 10/10, Salud!! :))

Booked this hotel because of its claimed heritage and its approximation to museums but appalled by…read moreits lack of Spanish culture heritage, which reminds me of mediocre hotel in the States. They just want to meet American's tastes, even serving grapes( which I never come cross in 5-stars hotels in EU). I even shocked by hearsay someone American scream to the waiter for chipotle eggs at breakfast time. So if you want to have a Spanish experience, just avoid this one. Btw, it's bathroom design is also tasteless

Staff is super friendly. Had our room ready for us when we checked in. Beautiful, clean and very…read moremodern rooms. Great bar where we had 2 bottles of a fantastic Veiga Serrantes Álbariño. Next to the Santiago Bernabeu Stadium, home of Real Madrid!

LOCATION: Perfectly located by major Metro station, easily able to get around the city. Lots of…read morestores and restaurants near. ROOM: Room was great. Good wifi. TV selection lacking. Lots of space. Bed was probably the most unpleasant bed I've ever encountered. Very nice shower/bathroom. STAFF/Other: Staff were super helpful. 24/7 room service available. Food was great.