1. Hanks Mel & Sons

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Salem, UT

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Hanks Mel & Sons

5.0 (4 reviews)
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Bills Appliance Service

Bills Appliance Service

3.7(3 reviews)
4.3 mi

In the end, it was not a hardware problem. That's embarrassing. Despite using less detergent, we…read morewere getting a leak of water from the washer. Apparently, detergents were made even more concentrated at the beginning of the pandemic. Go figure. This cause extra suds and issues. The impressive thing was the way Dakota went through the details. Showing the not easily visible water marks showing where the water came from and what could have caused it. That and a more general discussion on our other kitchen appliances was easily worth what I had to pay to get the information. As one of only two LG certified repair shops locally, it was good to see the caliber of people at Bill's in case I need to use them again. They had an appointment available in a reasonable time and we were called when Dakota was coming. It was right near the start time they had quoted me.

I don't usually write reviews, but my experience with Bill's Appliance Service was so…read moredisappointing, I feel the need to share it. From the start, this company has been a nightmare to deal with. They repeatedly canceled appointments at the last minute, often with no explanation or warning. Each time I tried to reschedule, I was either pushed out weeks or given vague time windows that were also later canceled. There's only one technician, and it's clear they're overwhelmed, but that still doesn't justify how rude and unprofessional the phone staff are. When I expressed my understandable frustration over yet another cancellation, they actually told me I was "not being respectful." Really? What happened to listening to your customers and understanding their point of view? It's clear they don't care about their customers at all--no accountability, no apology, just defensiveness and attitude. I later checked their reviews (wish I had done it sooner) and saw nothing but 1-star ratings. It's honestly no surprise. If you value your time, your money, and basic respect, avoid Bill's Appliance Service at all costs.

Hanks Mel & Sons - furniture - Updated October 2026

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