Update: The megabus.com stop for arrivals and departures in Columbia, SC will relocate to the parking lot between McDonalds and the Wells Fargo Bank, at 1278 Dutch Square Blvd., near the intersection of Broad River Rd. Pick up and drop off available only- no overnight parking. My brother and I rode the Megabus (in June 2018) from Dallas, TX all the way to Richmond, VA, with a bus changes in Memphis, TN and Atlanta, GA. I'm going to share the same review with those Megabus Yelp business pages. Our trip took around 36 hours. First, the bad: WiFi did not work on ANY of the three buses we rode. It's time consuming. Our journey was 36 hours end to end. Cleanliness of bathroom deteriorates rapidly as the journey wears on. I considered it "For emergency use only." There is no running water. There might have been hand sanitizer. Now the good. Inexpensive. Nothing beat it. Not Greyhound. Not Amtrak. If you have more time than money, or just want an adventure, Megabus is OK. Buses were clean. Buses have a bathroom, but it's nothing more than a chemical toilet. It was an adventure. 110 volt A/C power outlets did work on all buses. Oh, and since it was summer, there were no airline deals either. The bus stops about every 2 hours for a break. It generally stopped at a truck stop, where you could use a restroom with running water, and get something to eat. Our bus change in Memphis was long. It gave us enough time to take an Uber to Beale St. It was also at night. Neighborhood was kinda sketchy, but there was indoor waiting area with vending machines and bathrooms. There's a gas station next door that serves hot food. Our bus change in Atlanta was shorter, but it was long enough to search out some breakfast within walking distance. It was morning for this stop. Neighborhood was OK. There was no indoor waiting area and I think there were restrooms if you went in the MARTA station (below). We arrived in Richmond at night and walked to our hotel. I did not seeing any waiting area, though it is close to the (Amtrak) train station, in the Main Street Station, so there might be something there. There are waiting rooms, but I don't know the hours. https://www.yelp.com/biz/main-street-station-richmond About the bus: It's a double-decker bus. If you are prone to motion sickness, there is less sway on the bottom, but try to get toward the front, as the bathroom is in the back. Upper seats have a better view, and the roof is transparent. During the day it was quite enjoyable. There are reserved seats, and if they are available, will cost you a little extra. We only had reserved seats on one bus. Not having a reservation was not a problem. There are some sections, up and down, where the seats face each other (with a small table in the middle). So if you are a party of 3 or 4, it would be good to reserve these seats. You might want to hedge your bet, and reserve seats opposite of each other. This way you'll play footsies with someone you know, not a stranger. It seems obvious now, but the reserved seats are the ones with BIG numbers on them. Once the bus is loaded, it seems OK to move into those seats, but you don't know if they are going to be reserved for the next leg of your journey. The bus does drop off and pick up along the way, though not necessarily at all stops. Some stops are just breaks to stretch your legs, and last 10 to 20 minutes. You might want to bring an extension cord, or have a long charging cable. Sometimes the power is overhead. Brings snacks and drinks, but not alcohol, as it's not allowed. We asked a couple drivers what would happen if you were caught. The answer varied a bit, but it seems likely you will be kicked off the bus. Where you are asked to leave seems to depend on your attitude. If you need anything during the trip, bring it with you when you go to your seat. You can't access your checked bags en route. Consider bringing ear buds or plugs, and eye shades. My conclusion: It was just too many hours. Man this trip dragged on. I would consider it for shorter trips, in fact I'd like to see more of Memphis. And them maybe take a riverboat to New Orleans, and Megabus back to DFW. Note: It was funny stopping in Columbia, as that's where my niece recently graduated from, and I was there for the graduation. Fun city, sorry I could not stick around. This was on a side of Columbia I had not seen before. Bottom line: Good adventure. No problems. No regrets. Megabus Yelp pages, including this one: Dallas - https://www.yelp.com/biz/megabus-dallas Memphis - https://www.yelp.com/biz/megabus-memphis Atlanta - https://www.yelp.com/biz/megabus-atlanta Columbia - https://www.yelp.com/biz/megabus-columbia Richmond - https://www.yelp.com/biz/megabus-richmond read more

I wish there was 0 star. Fact: April 4th, 530pm MegaBus from Columbia, SC to Atlanta. Negative service experience, many passengers been waiting here for more than 5hrs (I finally left at 10pm), been trying to call its customer service (which was just a joke) no specific answer, explanation or solution. I don't know how late the bus finally arrived, but what the passenger got were just two BS emails, one sent on 630pm noticing "2-3 hr delay"; one sent on April 5th 320am saying "we will investigate"...what they can do is just compensate the ticket value (oh, they charge seat & service fees when booking, doubt they would return this part) But how about valuable hours of wasting from the passengers and their friends and family been waiting for them? The brand management was a disaster. Gook luck if you choose taking MegaBus. read more

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Terrible bus service. No support system either. It does not provide any support for the tracking bus times for arrival.

Their service has gotten worse over the past year that I've been riding it. Today, the bus driver was over 1 hour late departing for our destination. Let me not forget to mention the horrible smell of the bus. Every seat was filled. Some parents had to separate from their children. Other passengers took up two seats(that they did not pay for)...in order to find a seat, you had to beg to sit beside someone. I will most likely never ride this bus again. After using it for one year, I will find another source of transportation for my travels. read more

Mega bus is trash they customer service line and Bus Station are not connected so they have no idea if buses or not but would take your payment and will not return your funds when they over book my son missed his homecoming because of this horrible service they think because there cheap they can treat ppl any way do your self a favor go to the other buses they have great deals with better customer service read more

DO NOT USE MEGABUS!!! I've only written one other review but I'm so infuriated with this service I had to write. My daughter showed up at Columbia Transit Station before her scheduled bus time and bus never came!! It was very difficult to even find a number to call and ask about it and after sleuthing on internet I found a number. Customer service could care less. No refunds and I was told my daughter must be lying to me and wasn't actually at the station. Second time I called they told me bus was running late. Third time I called they said, they bus must have left early. absolutely ridiculous. DO NOT WASTE YOUR MONEY and do not put college children on this bus read more

Notice the address above on Sumter Avenue well when I got there that isn't the correct address they had moved Megabus is somewhere else they won't give me my money back saying it's my fault. That if i had checked my email, the new address was there. I had to repurchase same tickets the next day. No discount, no refund, nothing. Terrible customer service read more

DO NOT USE MEGABUS!!!!!I had a change of plans and decided not to go on my trip. It was not made clear to me upon purchase that they do not do refunds. At the mere mention of a refund customer service hung up on me 3 times!!!!!!!This company obviously cares very little about its customers!!!I can't name one REPUTABLE business in 2016 that won't give a customer a refund!!!!The next time I'll give my business to a more trustful agency!!This one seemed a little sketchy anyway.. read more

Our family has used the bus from Columbia through Fayettville 4 times. It has been 1 and 2 hours late in 2 out of the 4 trips. Not very good stats. read more