Mega Auto Outlet should be called SCAM CITY, not only did they inflate the price from what they had listed online. They added frivolous charges to my contract. They charged me $3000 for a service contract yet I declined the service contract. They guys are operating fraudulent business practice. I've reported them to the Virginia Motor Vehicle Dealer Board. I IMPLORE EVERYONE TO REPORT THEM TO THE VIRGINIA MOTOR VEHICLE DEALER BOARD SO THAT THEY CAN LOSE THEIR LICENSE. read more

Mega Auto Outlet - Used Car Dealers Near Me - Stafford, Virginia

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Believe the negative reviews--this dealership is exactly what they warn you about. I was told a vehicle was priced at $15,000. I had $2,000 cash and a $3,000 trade-in ready, prepared to move forward based on what they told me. But once they ran the numbers, the price had mysteriously ballooned by nearly $10,000 more than what was originally stated. After my $5,000 down payment, they expected me to still owe $20,000--on a car that was supposed to start at $15,000. When I confronted them, they acted as if this massive discrepancy was just a "misunderstanding" and tried to make me feel like I was the one confused. It wasn't confusion--it was deception. This kind of bait-and-switch is exactly why car dealerships have a bad reputation. Don't ignore the warnings, don't waste your time, and definitely don't risk your money here. They are doing good people dirty and dirty business is all they do. Stay far away from this place!!! read more

SCAMMERS. I REPEAT SCAMMERS. DO NOT BUY FROM MEGA AUTO. They used the bait and switch tactics, had a vehicle listed online for $13k, but sold the vehicle to me for 24k without disclosing that information to me. Plus non of the windows in the vehicle works. It doesn't come down or go up. So I know the vehicle didn't pass state inspection yet they said it did. I have reported them to the Attorney General, FTC and BBB FYI, ANY POSTIVE REVIEW IS FAKE AND A BOT. read more

Thus is the worst experience of my life these people need change dealer name Mega Lemon Fraud Outlet if you read this please I mean please dont purchase a vehicle from this place had the vehicle for 40 days if that when to service shop to check why headlight was not working these people done did some McGyver Jimmy Rig stuff to the car that could have cost a fire now the shop sent it to body shop to take bumper off to see what was goin on behind the scenes and boom open wires with no connectors missing windshield washer container a whole electrical disaster now im stuck with a $2200 repair bill and a guy name Miguel was my fast talking bitchass seller who hangs the phone up on me it's no way this car past a Virginia inspection they must be friends with the inspection place 1 angry as buyer I've brought cars from private sellers my whole life and never had to go thru this I was force to add a star it should not be a star wish I could post pictures read more

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Please I repeat stay away from this janky place brought a vehicle from Here transmission went out few weeks later they stop answer my calls kept saying they will have someone reach out a whole lot of bs only reason I didn't go up there cause i will end up in jail for smacking the shit outta one of them so please stay away and don't believe anything they tell u take my experience and learn from it read more

If you like being scammed, this dealership is for you! I can assure you, any 5 star reviews of this place are probably fake. For context I helped my sister purchase the vehicle. When I first inquired about their low reviews, they assured me that the dealership has just changed ownership and they are working to get their reviews up. OK! Let's give them a shot. The sales person that picked up the phone (Sam) was nice. He did what good sales people do, sent pictures of the car, checked the undercarriage for me, assured me the vehicle would come with a 1year motor/transmission warranty complimentary of the dealership. He told me that the vehicle had been inspected by their shop, and assured me that it had no cam phaser noises (a common issue in the type of vehicle we were purchasing and a super expensive fix), and that if it had it would not have passed their inspection or VA's inspection. Alex, his manager, assured me of the same thing. For context we are out of state and would be purchasing the vehicle sight unseen. So we gave them a shot. Red flag #1: They did not want to put the "warranty" in the paperwork. After telling them I would not accept their word as their warranty, they finally put it in the paperwork. Red flag #2: Decided to purchase the vehicle with cash. They offered delivery, and quoted $1000.00 based off our address, and charged us for it in the paperwork. They told us as soon as the money was wired to them the car would be put on the truck. After a few days of no delivery confirmation and multiple phone calls to the sales person, he just kept saying that it was scheduled but that the truck had not come yet. He stopped responding, so we called the office. The manager that particular day (they never let you talk to the same person it seems.) then proceeds to call me a LIAR, that they do not facilitate transport. He told me that they did not receive money from us to transport the vehicle. I had to screen-shot the dang buyer's order to prove to him that we paid for transport, for him to even consider talking to me about it. After being transferred around to a few more people, I finally got transferred to a lady that assured me the vehicle would be put on the truck that night. Finally, it did. (at this point, they are no longer red flags, but BURNING flags) #4: The vehicle shows up on the delivery truck, but low and behold, the driver had not been paid ANYTHING by the dealer, and refused to unload the vehicle until he receives payment. He needed $1250 to unload. So we call the dealer. They AGAIN called us liars, that we did not pay for transport, and that we needed to pay the driver directly. They then offered to "meet us in the middle" and pay half. After three hours of deliberation and threats to sue, they finally paid the $1000, and we covered the extra $250 (that was not quoted in the beginning, might I add). #5. 1 week later, my sister says the car is making a rumbling noise. I told her to take it to her mechanic immediately. Mechanic confirms that the rumbling is the cam phasers failing. Because she is in such a remote location, access to manufacturer shops is an issue. Her little mechanic suggests just replacing the motor. I ask the sales person (Sam) to give me a call with his manager. No call. I called him the next day, no answer. I text him the video of the noise, and the quote from the mechanic, and ask if the warranty provided will cover something like this. No response. I call the dealership the next day, and my PHONE NUMBER was blocked. I cannot contact them. I hope whoever at Mega Auto Outlet that reads the reviews passes along to the managers, owners, and Sam the sales person, that we have turned them into the Virginia dealer board, and will be taking legal action against them. We will be suing not only the dealership, but Alex (the first "manager" I talked to), Sam, and anyone else who I spoke to, personally. read more

This dealer is honestly and truthfully the worse group of people I've ever encountered, they don't care what kind of car they sell you , they lie about price, they don't register your car , super duper shady, and their warranties are fraudulent read more

Please don't go through them!!! They lied about the vehicle I was purchasing! When I received the vehicle it had NOTHING I was told it would have! I refused to drive it and I talked to a few attorneys. I was hoping to give it back to them and call it a wash. But they said it was an AS IS SALE and unfortunately the lawyers I consulted said the same thing!! So, I had no choice but to accept it and get it legal! I went to the DMV and found out that they didn't even pay the taxes in their own state! I had to pay those! After it was legal and I started driving the vehicle I immediately noticed the engine light was on!! Hoping it was a sensor, I drove it 10 more miles down the road and my vehicle started overheating!! I took it to the shop and paid over $1000 to get a new radiator!! All I can say is PLEASE READ this!! Go somewhere else!! I HAVE TO GIVE THEM ONE STAR OR THEY WON'T POST THIS!! THEY DEFINITELY DON'T DESERVE THAT!!! read more

***Beware**** Beware****** STAY AS FAR AWAY AS YOU CAN FROM THIS SCUMBAG DEALERSHIP. THEY SELL DAMAGED UNRELIABLE CARS AND WILL NOT ACCOMMODATE YOU AFTER YOU FIGURE OUT YOU HAVE BEEN SCAMMED! THEY SOLD ME A DAMAGED audi A7 that had a major Oil leak and when I called them the next Business day they did nothing about it, they told me to send emails about the problem, I never heard back from them and when I went back up there the Manager Matt said that they would do the right thing and at least pay half and when I called back 5 days later I was told that they were NOT going to reimburse me. Now I'm out of 8 Grand for engine repair and I've only drove the car once . read more

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This is the most unprofessional place I ever had dealings with. If I had a clue I would be dealing with all this nonsense, they could've keep that damn truck. No communication, nobody reaches out back to u, don't try to replace or repair stuff was already messed up before paying for. waste of time & money most valuable mistake in my life. If somebody recommended you here, please ask them if they are ok. read more

Came here after researching a car and making an appointment with the sales person. Neither were here at the appointee time and no one knows when they will arrive or where they are. The manager agreed to reimburse my Uber because I arrived with the expectation to leave in a purchased vehicle. She then refused to reimburse me after making me wait for a ride home. Don't come here if if you are actually expecting to buy a car read more

Mega Auto Outlet - Car Dealership - Used Car Dealers Near Me - Stafford, Virginia

Typical used car dealer/sales.... BS! No wonder you have a Google rating of "3.5"! Spoke to the salesman Johnny (owner's cousin he stated) about a vehicle. Explained to him I will be driving 1.5hrs (77 miles to be exact) from Maryland to look at the vehicle & had questions. He answered my questions with a degree of certainty & I answered his that I will be paying "cash", no financing required. Test drove the vehicle & we both discussed some missing & needed items. We agreed on those items to be replaced & fixed... including a 1yr engine & powertrain warranty. Agreed to leave a deposit & wait to have those items fixed prior to taking delivery. Go into see Jennifer (manager) to go over the paperwork & leave deposit, and she states the items that were agreed upon could not be honored due to the selling price. "I didn't set the selling price, you guys did"! We could not come to a meeting of the minds.... Needles to say, I walked away from this unscrupulous dealer. Be... warned! read more

Stay away. They will not honor a warranty. They try to get a deposit from you and say it's refundable but they don't give it back. When you question them they tell you all warranties are void and they won't talk to you again. Scammers and thieves. Why wont Virginia shut them down. Just talked to Virginia Dealer Board there is an.open investigation. If you had problems with them file a complaint. Let's get these scammers shut down. read more

OMG!!! These comments are helpful. I'm currently in Stafford, vA now. I got a hotel out here with wife, planning to test out a high end vehicle here with relatively low miles and nice purchase price. So, my wife and I were greeted by Kyle on the wooden porch. Kyle was my contact person I'd been texting with. As soon as we walk inside, I smell weed. melled like chronic been smoked out of a pipe. There is three Armenian looking young adults probably about twenty-five to twenty-eight years of age standing inside with T-shirts and a hip-hop swagger. Kyle went to sit at his desk to find out about the vehicle I'm there for. One of the Armenian looking guys asks me what car I'm here for. I was planning to make a joke about the weed smell but the Armenian kept kept bombarding me with questions of 'what bank will I use. Will I be paying cash? I can get you a good bank loan, etc ,' while his little eye-balls travelled from my eyes to my wife's eyes. Then another taller Armenian young adult points to a vehicle parked on lot, 'hey how about that white one?' I respond "I'm interested in a Black one. The first Armenian young adult continues to ask about if I have a down payment, then he says the car I'm looking for is not in today, it is down getting tags and registration and inspection somewhere. But I can put $500 down now to hold it, and it will go towards my purchase. Kyle is sitting at his desk, slight smile while deferring to this Armenian young adult male. So I'm gathering he must be Kyle's superior. This entire conversation the Armenian has bestowed upon me, I'm pointing towards Kyle as if to say I'm interested in discussing with Kyle or ask Kyle, etc., I never got a change to make a quip remark about the weed smell. My mind was onto why the car was not there when Kyle and I agreed to have me come in Saturday and look at it. I gave Kyle a pass because I realize customers may say they will come in but never show up. Went to finally speak with Kyle at his computer, he gave me his physical card. After five minutes of talking with Kyle, I turned around and the Armenian hip-hop weed smoking crew had disappeared somewhere. We left the used car dealership, and returned to hotel, went to some restaurants and things. The next morning, I woke up and decided to read some reviews. Discovered all these horror stories, glad I did not get wrapped up with this dealership and decided to post a review myself. Thank you to all you review writers. If I were in y'all shoes, I would be super pissed off. So thanks again. read more

Upon acquiring the 2016 LEXUS NX from Mega Auto Outlet, it was exceptionally dirty; the manager, Orlando, guaranteed that the car would be thoroughly detailed and that the body shop would remove all bumper blemishes. He informed me that none of the dealerships in the vicinity possessed vehicles with several problems and that they would attempt to deceive me. He requested that I leave the car and transport it to my house the following day. During my follow-up the next day, I repeatedly received ambiguous responses suggesting that it was in the shop and would be delivered later that day. They did not do so. Two days later, they delivered the vehicle without performing any of the specified actions. I subsequently learned that they were postponing my transaction until the Navy Federal check was passed, without any work being done on the automobile. While attempting to make a call, the office consistently kept me on hold, and upon eventually reaching Orlando, he employed profanity and threats and ended the call. He additionally retained the second key and informed me that it was in transit. Two weeks later, I traveled an hour to ascertain the status of my key. Another manager was present and provided me with the key. If I could give them no stars, I would. read more

Scam dealership! Report them to Better Business Bureau and to the Virginia Dealer Board! What they are doing to people is unacceptable. They charged me 2k higher than the listed price online (as if this was for registration and taxes) but then I ended up paying DMV for taxes and plates. Also --I came in with a trade in and left my old car as a trade in and they kept it for 30 days , never appraised it then returned it to my home on EMPTY gas saying they never was going to appraise it and it was not a trade in but collateral, however I paid for the car I bought from them with a check from my credit union -- no collateral was needed! Now I'm stuck with two car notes ...Avoid them , they do horrible business. Please report their fraudulent practices read more

They are just a bunch of con artist watch out. I went to buy a vehicle that I found online gave them $1000 deposit they told me it was fully refundable when they did not follow through with sending the bank documents after two days. I decided to cancel the deal I asked for a refund they told me we don't do that. The funny thing is they sent me their bank wire transfer information. no other information for the vehicle. They wanted me to transfer them $20,000 watch out Don't even bother with them. read more

This people will rip you off professionally,I purchased a vehicle on a negotiated amount and upon signing the paperwork they changed the price with $8000 more(added 8k) and when the lending company told me my pay off I went back to find out why and all they could say is READ BEFORE YOU SIGN OR LOSE YOUR CREDIT FOR 7 years.....the down payment I made did not even go against my principal,they kept that in pocket,this vehicle had issues I had to fix myself read more

I saw a Ford truck that was listed at $18,900 (all numbers rounded) on megaautooutlet.com. On or about May 5, 2023 I went to the address for a test drive and fell in love with the truck. I had a Cadillac to trade in for $10,000. I should have financed $8,900 plus warranty and tax etc. The Finance Manager showed me the expected numbers for financing, and I accepted the deal. While working on processing the loan, the Finance Manager said it would be easier for them to buy my Cadillac, and then use it as a down payment instead of a trade-in credit. Not knowing the difference, I said fine. After signing all the additional paperwork, they took it away for "copying". They then handed me a folder that supposedly had all my paperwork. It is my fault. I do not deny that I did not check the folder close enough. The contract was not in the folder. I found this out when I went online to make my first payment. It was twice as much as expected. I checked the account, and it was to finance $23,000, which is around what it would be before subtracting my $10,000 down payment. I looked for the contract in the folder, under the seats, in the glovebox, everywhere. Nothing. However, I was operating under the impression this was just a clerical error that would easily be remedied. I called the Finance Manager and said my account was missing $10,000. She said she would look into it and call me back. 2 days later I called again, and she was out with a family emergency. Called again and she was out for a different reason. Called again, she finally answered and passed me to her manager. I told the manager that I was missing my deposit. He said no, it's right on the contract. I said I didn't get a copy and could he please send me one. Reluctantly, it was emailed. The first one they sent me was WITHOUT MY SIGNATURE. When I looked at it I nearly passed out. The purchase price was $28,400! With the other stuff added on, it came to $33,000! And there it was, my $10,000, subtracted as a down payment AT THE END, to leave $23,000. This meant I was paying taxes on the FULL PURCHASE price, instead of having the purchase price reduced BEFORE taxes! Once I caught my breath and calmed down, I asked how the purchase price jumped nearly $10,000. His reply: That's the interest THEY charged me for THEIR loan, that they then SOLD to a finance company. I calmly explained that's not how it works. He said this is how it's done in the auto business and who am I to tell him how to do his job. Still staying calm, I explained that he doesn't get to sell the loan with the interest, because he only had the loan for a day. He said again that's the way it's done, that I can go check any other dealer and see the same thing. Trying one more time, I tried to explain that under his way I'm paying double interest on the same loan, to them AND to the new lender. He got irritated that I was questioning him, cut me off and hung up. read more

do NOT go to this dealer. please. the purchase process went fine however half of the deal was that they would purchase my vehicle so that I had money for the car and tow my old one. they went back on their word and now I have to pay fees from storing the old car. They made promises to tow it that they did not keep, and now it's money out of my pocket. read more

scam ass mfs took my money but never received a car started with a person named Jerome then all of sudden he disappeared everyday I called they put me on hold and never came back to the phone giving me the run around if you not going on person to get the car do not do nothing online they just money hungry read more

These guys are the worst! Every review I've read is absolutely 100% on the spot! They might as well be crooks! Actually they are! They will take your money, give you their word even write that your deposit is refundable and they then just go dark! They shouldn't be allowed to sell cars and everyone that decides to do business with them will more than likely be screwed on way or the other! STAY AWAY FROM THIS AUTO DEALERSHIP!! read more

RAN off this lot QUICKLY!!!!!! Skuzzy people when you walk in that just stare at you. Not surprised about the other reviews. Guy handed us the key, and could care less about either answering questions or showing us around the lot. Check engine light was on immediately on the car we came for.... And nope they didn't even know why. No respect for COVID and wearing masks. Just no. No. HARD no for professionalism. read more

So where to start, o yeah I willllll never recommend or buy another vehicle from her. I doubt with Jenniffer when I purchased my vehicle, and for weeks every time I call I speak to Mike. He is ignorant, rude and has no reason to work with people. I have a part missing from my vehicle and in writing it says "will order" So yeah until I get great customer service this yelp post will stay up. As well as my Google. My part of ordered should be in my hand with in days. If not I will be calling my mom which is a major publisher at the local News Paper near Stafford. I was nothing but polite and patient but I will not be disrespected by no one, especially a salesman I'm just saying read more

Stay far far away - buyer beware - they will sell you something that will break the same day and have no problems saying too bad, so sad, we will do absolutely NOTHING about it because we have your money so there's no reason to pretend we care anymore. read more

they sold me car that needed 3 thousand dollars worth of repairs and made me get a warranty that covers none of it, now I'm stuck with the repairs. read more

buyers beware!!!! the worst car dealership i've ever been to! the customer service is a negative 5 stars if i could rate that!!! the sales man lied and showed me a car fax that was not belonging to the car he sold me come to find out my car was in an accident. he lied and said my car was registered and come to find out my car hasn't been registered for two months! he lied and said he would fix all the scratches and give me a brand new grill as it states in the dealer promise agreement! they kept my car for a week and had me drive all the way there to find out that it was in the same condition it was in when i dropped it off! the customer service here is horrible, the representative zack isnt helpful at all! nothjng was done to remedy this situation and they made no efforts to do anything to want me to ever come back! they will sell you a car and tell you everything you wanna hear but everything was a complete lie and ive reported them to the better business bureu! read more

Buyer beware!!! I paid cash for a car. They gave me a 1 year engine, transmission warranty. The check engine light came on the same day. Mechanic said it was the timing valve solenoid. Repair was under $250. After being put off for 2 days was told the warranty only covers the engine or transmission if they are completely blown. Manager would not pay for the repair. There is also a $999 processing fee which they said is in their adds but I couldn't find it. read more

DO NOT COME TO THIS DEALERSHIP !!!!they will lie and waste you time get you to put down a deposit and then make you come back a week later because they're finance department didn't send the application through and then refuse to give it back even though it was their fault.... DO NOT BUY CARS FROM HERE WORST IDEA EVER. read more

DONT NOT BUY FROM THIS PLACE!!!! Most of their cars have problems with them. Once you actually get the car from them they really don't care about you. Got a car here and had to take it back within a week of getting it because it has engine issues. They have a rinky dink tent setup at their "garage". They don't listen or take care of what you ask them to. Very unprofessional and always smells like weed. PLEASE GO SOMEWHERE ELSE! read more

DO NOT BUY FROM THEM!!! SCAMMERS! I bought a car from them and they did not disclose the fact that the car I bought had a major oil leak that ended up costing over $8000 which they said they would fix and never did! I called multiple times sent emails to the email address that was provided with no response. Next time I will make sure to read reviews before I go buying a big purchase. For right now I just want to warn everyone to stay far away from this dealership!!!! read more

DO NOT GO THERE!!! THEY ARE THIEVES!! They stole my daughters money. Kyle deceived my daughter and texted her if she sent a $1000 deposit but ended not not getting a car, she would be refunded her deposit back. She did not get a car, he told her she would receive her deposit back the next morning by 10:00 AM when the financial lady came in and she didn't receive it that day nor the next. So when I called and spoke with him, he transferred me to the manager who told me DEPOSITS ARE NON-REFUNDABLE!! Whoever heard of a car lot just keeping someones money that didn't get a car????? When I called to ask why hadn;t they sent her her deposit back yet , He talking about she was approved for a car. She sent them a $1000 deposit for a down payment. They found a bank and added an additional $3000 down payment that she was not making just to get her approved (which of course they were going to add to the total cost of the car) and her payments were $494 a month. She's only 23, she could't afford that. I thought him you all was trying to get her to get something she couldn't afford, he said regardless she was approved and deposits are non-refundable. I told that is not what Kyle told her. She even has the text messages from Kyle stssting her deposit was refundable and he said get a lawyer and take it to court. So now we are filing this in small claims court. These people are thieves, just keeping peoples money when they don't even buy a car. read more

This is an absolute scam. I bought my car with them a while back. Poor communication from the get go. The original car price changed and they never gave me my tags and registration. Even though it was INCLUDED! They altered my contract and I didn't notice. PLEASE CHECK YOUR CONTRACT AND ENSURE YOUR TAGS AND REGISTRATION ARE INCLUDED BEFORE YOU SIGN AND ITS VISIBLE ON YOUR CONTRACT. They will tell you lies then site their contact that "verbal agreements are not binding." This place is sick. read more

The real rating is negative 100! This place is a joke. Rude and disrespectful to potential customers. staff demeanor and style of dress is unprofessional. No attempt to work a deal and won't answer question, just repeat the same tired pitch. read more

Professional until they get your money! They lie about the out of pocket. Wouldn't extend temp tags when told they would. Then was disrespectful when told the temp tags were expired. We drove 1.5 hours to get an extension in temp tags and was told it was our problem. Frank is a smart mouth jerk. read more

Do not go to this dealership they do a lot of scams. I got my car on September 2nd I took the car back 3 days later because it was having problems... Matt said it has a warranty, what they DON'T TELL YOU IS, THE WARRANTY DON'T KICK IN UNTIL YOU DRIVE A 1000 miles.. they kept giving me to run around when I tried to see when the car was going to be ready so then they call me and said that the car was ready I can pick it up...So I ubered there $45 it cost me to get there when I got there nothing in the car had been fixed they left trash in the car they drove 500 miles on the car and nobody could explain to me why the car hadn't been fixed... Left the car on Empty ( USE MY FULL TANK OF GAS..Bad transmission, bad exhaust I had to pay to get that fixed out of my pocket by $500 the dash light was showing all-wheel drive need to be serviced the back axle need to be serviced three of the tires has slow leaks I have to replace those when.. THE WARRANTY DOES NOT COVER EVERYTHING IT ONLY COVERS THINGS IN THE ENGINE AND THAT'S ONLY CERTAIN THINGS IN THE ENGINE... I tell you this is the worst dealership ever another friend bought a car from them the same day I did, they said they would give me a referral of $300 I never received that text the finance manager and the sales about all of this and never got a response read more

I bought a car here for "out the door $8900". I put $3500 down on the car and financed the rest which was to be paid off within a week. I was rushed through the paperwork and never shown a break down of the money. I was told that with interest and a short 30 month loan, it would be $13000 to pay off. When I went to pay off my $5400 balance, I saw my principle was $13550!!!! Not my principle plus APR but my actual principle. I have tried multiple times to call and ask why I'm paying over $20k (with interest) on a $6k car. So far both Zak (the GM) and Jennifer (the finance person) have said they would look into it. I have not heard back from either. I will be spending my one day off there trying to figure this out. Next up, a lawyer. read more

Avoid this place at all cost. They are scam artists. They take your money, won't make agreed needed repairs then they change the price of the car and sign your finance papers online without your knowledge or permission. These people should be in jail for fraud. read more

Staff is absolutely rude and unprofessional. Looked at a Audi, when talking to them I asked if I could make a phone call before I decided. They had one other person looking at it and they told me that I would have first pick since I looked at it first. I told them I would pay cash upfront. When I came back inside they had the couple in the office to sign the papers. They lied, wasted my time, and lost a sale because of it. I would never recommend this dealership. If I could give them zero stars I would. Don't waste your time here. Sam is the salesman that sold it out from me. read more

My daughter went this place to buy an Audi that she saw on their website. When got there, she was shown a 2006 Mercedes CLS 500. During the conversation, she was told about the 1-year warranty and to give her a 2nd key. A couple of days later, the car brakes started having troubles, she called them and she was told to come and have it looked at. (She had to drive from Upper Marlboro to Stafford). Getting there, she was told that they could not fix it and the 2nd key was not available. They were rude to her and the finance manager and the salesperson walked away from her while she was talking to them. This is a horrible place to buy a car. I wish I had read their reviews before having my daughter go there. It looks like the don't care about customers, but to sell cars and make money by lying and deceptions. read more