Customer service, very poor Springfield Missouri. When did almost an hour for help? Ask numerous…read moretimes. Better customer at Westlake for years will not be going back. Management was very rude, an unprofessional.

Does not cut or program keys. Store was cluttered and poorly managed. Was transferred 3 times and…read morewaited over 30 minutes for someone to answer if they could cut and program and they said they do.

I like how they help you when you ask a question right away when you ask them somethingread more

Had a small project. An employee took the time to show how the equipment was used and what…read moreaccessories were needed to get the project done. The employee was friendly and knowledgeable. He took the time to really show how to do it right. Also they have a sparkling clean public bathroom. I will return whenever I can.

Older feller at register was ranting about politics with some other guys loudly instead of…read moreassisting customers. There are lots of Stihl dealers out there, and we'll just find a different one

Watch out for pricing scam. First price was $2 on Friday. On the following Tuesday the price for…read morethe same task was $10. After talking with the owner, James Haik, the price was $25 for the exact same job. This is not the kind of business ethics I wish to do business with in the future. I paid $25 for a total rip off - key does not work. Stay away from this store.

reposting my friends experience…read more Josh Jiles Anyone in willard area i reckamend you so not use true value of ashgrove or willard they are crooks and have taken 330 dollars from me on mayerials that i have returned for my customer and now they refuse to give us a refund for materials which is very wrong and on the other side i called doug in ashgrove to try and take care of situation the rite way because he was the one whom told me once check cleared as it did he will return my customers money and he refuses and went on to threaten me over the phone like a coward very professional i may say let me tell you and they still have all my materials that i returned saturday september 12 crooks and i highly recommend not to use them so sad to i did much business with them and spent lots of money there they are worthless and do not serve as a very good local business to local honest people