We attended our first auction ever at this location. What began as a fun evening quickly devolved into a completely unnecessary embarrassment. We did our best to figure out the process and selected items prior to the auction we were interested in. We bid (and won) what we thought was one thing but turned out not to be what we expected. Instead of speaking about it with us personally, we were called out and embarrassed in front of the entire group in attendance. The owner grabbed one of the items back from us and said he would just auction it off again. We were told by the girl at the registration desk to go into a small room off the side to find the items we had won. Then we were yelled at to get out of that very room by the owner. Furthermore we were told we had lied about what we had told them when we went to pick our items up and pay for them. All of this was due to miscommunication and should have been handled in a more professional manner on their part. We felt all they cared about was moving merchandise and not the customers. That's fine. There are plenty of antique stores and auction houses that we will gladly spend our money in, however we will never spend another penny in this place. We left feeling completely mortified, insulted, and embarrassed. That is not the way to attract and retain repeat customers. It is also a surefire way to lose a potential client. There was an item in particular that drew us to this auction, but we were also looking for an auction house to sell many items belonging to a client of ours. What amounted to a $35 item in dispute lost them thousands of dollars in potential sales from what we thought we may allow them to sell. We are now exploring other options for our client. This was our very first auction experience, and it went just ad as it possibly could. read more
