Soooo, I was referred to this office for both Acupuncture and Physical Therapy. My acupuncturist, Dr. Kim is LOVELY, great work - i feel rejuvenated afterward. This review is for the office itself and physical therapy.
First of all, the receptionist seems pissed most of the time, not friendly at all and when I had the audacity to ask when I was going to be called in as I had arrived on time and was waiting almost an hour, she got very prickly and said we are very crowded today, to which I responded, why were so many people scheduled at the same time? I dont want rushed service etc _ then her superior (i assume) stepped in and i was called within 2 minutes (imagine that)
I noticed while I was there for acupunture, a bike, and some other physical therapy equipment but in a narrowish area, Im used to seeing a larger area where you can actually, you know, exerise and then smaller areas for individual treatment like tens or ice\heat etc. I've even been to therapy where there was a group treatment area but a very large exercise place. So I wondered where the acutal therapy was going to take place.
When I arrived for therapy, there was a wait, and I was escorted into the same office I have acupuncture in, that was large enough to hold 3 massage tables with curtains in between. NOT enough space to even spread your arms from side to side. The PT aide was wisecracking, animated, cheerful non stop talking to the point that the doctor wasnt able to address me for several minutes and he looked chagrined and apologetic at the aide's antics. He asked me some questions, had me move my arms abit. obviously did not review my file. Then he left, said hed return shortly. The aide then popped up and said would you like to exercise (at this point he SHOULD have had a chart filled out by the PT with reccomended exercises based on his evaluation). I said sure, he said ok, what hurts? I was a bit confused and told him my shoullder, lower back, wrist and he proceeds to get me started but I ask him, wheres the chart\exercise, what did the doctor instruct - he dismissively stated, "Don't worry, I have all the exercises memorized!" I said I dont feel comfortable that you are taking my subjective opinion on pain and deciding what I need. At which point he again dismissed me, stating :Don't Worry, Don't Worry, I know everything what to do" I again said I dont feel comfortable with that, so he got pissy and went to get the Physical Therapist.
PT comes back, apologizes, apologizes and explains we are over booked they gave me 5 new patients at once (hey buddy, doesnt mean you can marginalize this appt), etc etc. He shows me some stretches, he has me use the big rubber ball, he then starts manipulating my arm and when I wince and tell him yeah it hurts where I had surgery, he jumps back upset that I didnt tell him? He had not read my file nor asked about it, I ASSUMED he knew, its why I was there, OMG, So I asked him for sheets to take home with exercises listed\explained (normal procedure request) he says we dont do that, so I ask , how am I supposed to follow this at home? He leaves and brings me some sheets that have NONE of the exercises he wants me to do but he glanced at it and said yes, these are okay but dont do these. ?? What the actual .... . I asked him if any of the exercises he had acutally recommended\done with me are there. Well no ,he said, I make those up, its my own program, they are not listed anywhere. ???
I cannot say HOW HORRID this was. ridiculous, no place to actually do the physical therapy, inadequate space was coupled with the cold reception. I have canceled my future appointments (with the cold receptionist) and will be returning, only because Dr. Kim is lovely and her next closest office is in west covina. read more
