Not sure why people are giving this place poor reviews. Stopped here while traveling and knew I needed some medicine to get back to health. Facility was super clean inside and it was nice to see the waiting area mostly empty. I knew I wouldn't have a long wait. The receptionist was very friendly and professional. Took my insurance info, had me fill out a brief questionnaire and had me pay my copay. Was in the back within ten minutes and saw the PA in another five minutes. The PA was very engaged, made an analysis of my situation, and prescribed me the appropriate drugs which they called in to the nearby pharmacy for me. Overall I give them five starts and would come back if I'm ever sick in St. Augustine again. read more

There was a problem with an error on a claim and they are helping. To resolve the issue.

Amazingly good experience. Had a bad fall at the beach; both knees dripping blood; skin hanging off. We got immediate help from caring professionals. They repositioned the skin and bandaged me up. Gave me solid instructions for ongoing, daily care along with some supplies. I highly recomend them. read more

Wife went there showed blue cross blue shield card. Said they couldn't find a record of her having insurance and wanted full price to treat her. Went to Urgent Care down the street. Pulled the same thing years ago when my daughter was on our insurance. Had to fight to get the overpayment back. read more

It just takes one person to make a bad impression and experience Front desk busy but professional lacks some eye to eye contacts but understandable with everything going on Nurse practitioner busy but empathetic and attentive. Then there's Nurse cratchett rude eye contact acted like I was there to spoil her day Sounded dismissive and contemptuous. Dug swab into nose and said "see not comfortable is it" As if to say stop wasting my time! I am a medical professional myself and on my worst day have not treated people like this. read more

The front desk is horrible. If you need results, don't call because they're not going to answer. It's best if you go in person. The only reason I gave them 2 stars is because the nurse practitioner was amazing! The clinic in itself needs customer service training read more

Excellent service, staff was extremely caring and took their time to ask the right questions , run some tests and diagnose me appropriately.

Don't bother going!!! We are from out of town and had to take my 1 year old to the nearest urgent care. Online said they open at 9 on Sunday's. 9:05 we were still waiting outside. A lady came up to the door in her scrubs.. slippers.. lunchbox still in hand.. cracked the door and rudely said to my husband "WE'RE not open" and he said "your sign says you open at 9" and then she stated nothing was turned on so their computers, fax machine or X-ray wasn't even up.. she proceeded to have an attitude after we asked when they would be open and she stated "i don't know". Very unprofessional on this urgent care. I wouldn't want to be seen by them even if they got it up and running within a few minutes. read more

They won't let me in without an interpreter or someone else~ I told the receptionist that I can read and write. How RUDE, they won't let me take the test with COVID-19 without an interpreter or someone else... read more

Since this was the closest urgent care facility to my house, I tried to bring my son to MedOne a few minutes before 5pm on a Monday. The three staff members that were standing around refused to see us even though my son was in pain and had been vomiting due to a possible hernia. They claimed there were no imaging places open so they couldn't help us. I even asked if someone could just look at/physically examine his issue and they said they couldn't do it without first getting a CT scan. But then they asked what my insurance was and informed me that my insurance company wouldn't authorize a CT scan without their referral and request. But since they wouldn't see us, how was I supposed to get a referral, right? Due to my son's distress, I drove down to the urgent care facility in front of Flagler Hospital (the one that used to be Healing Arts). They are still very good. We were seen within 10 minutes, diagnosed, and given a surgical consult for tomorrow. I will not go back to MedOne. The attitude of the staff was the same as a bunch of teenagers working the drive-through a few minutes before closing time ("No, sorry, the mikshake machine is down"). This is not what one expects during an urgent health situation. read more

Found MedOne from a recent Yelp review (thank you to this Yelper!). Began to feel ill on Friday. By Saturday morning, head and chest congestion much worse. Looked for an Urgent Care close by but, without a crazy wait time (difficult to find in St. Augustine. Especially on a weekend). Called one place near Flagler Hospital first and, told to expect a 2-3 hour "minimum" wait time. Thanks to the Yelper review, called MedOne next. They had just opened and was told no wait time but, could change quickly (first come, first serve). Headed over immediately and signed in to be seen. Front desk/back office Medical Tech on duty was very kind, polite and sympathetic. Minimal wait time- only one hour to be seen (school physical signed in right before me). Called back and examined throughly by the Physician on duty. She faxed my prescriptions to my pharmacy immediately (picked up on way home). Overall, very grateful and pleased with the staff and care at MedOne. read more

Not deaf friendly even tho we are in big deaf community here in st Augustine and had to go to different clinic. So disappointed. Not that hard to communicate via text to voice or write on notes. read more

I called MedOne Urgent care today for a sinus infection - one of the first things I was asked was what I had for insurance? Blue Cross Blue Shield PPO (that incidentally costs $2800 a month), well what does your card say in the corner... are they kidding. I should have known. I did know that this wasn't going to work... but I went anyways to MedOne. After 30 minutes of waiting around (with no one in the waiting room, and having filled out my paperwork) the receptionist said they needed to confirm my eligibility before treatment? Let me get this straight now I've wasted an hour of my day and and you aren't going to even treat me? I've been to a lot of Urgent care centers - this was one of the worst experiences - compounded by feeling sick and really just wanting to be helped. read more

Went for a UTI. The Doctor spent a max of 3 minutes to give me the results. I was billed for a 45 minute visit. Wow. Cheaper to go to the emergency room. read more

I thought the Nurse Practitioner was excellent. She knew I was ill and did a thorough exam of my throat, gland and chest. She did a chest xray and considering my health history I even felt it was warranted. She wanted to be sure I had the correct antibiotic for my ailment. The lady at the desk out front is very efficient, but the aide might need a little more experience to catch up. Overall it was a very positive experience and I was feeling horrible and can say they were great. read more

I spoke to staff to get a covid test for a flight on Tuesday morning. I was assured that testing Sunday morning with results by 3pm next day. Results did not arrive by 3 as promised and was told they would definitely arrive by 7pm. After numerous unanswered calls and voice mails not returned. I did not get the results as promised. Very unprofessional read more

They did a good job. I was a walk in. They had me sign in let me know it might be late in the afternoon before they got to me. They made arrangements to call me 39 minutes before my appointment so I can drive back in. This was smart. Keep up the good work. read more

My entire experience was perfect. I called in to check on wait times and the lady that answered the phone was pleasant and helpful. I came in right away and I had no wait. The lady that took my vitals was super pleasant as well. The best thing in a medical setting is have people helping you with smiles on their faces. Dr Murphree was awesome. She took her time and answered all of my questions. I did not feel as though she was hurrying to get the next patient, I truly felt like she was mentally and physically present. This is not like any visit I've had in the past, especially at a walk in facility. The building and decor was clean and comfortable too. read more

Awful. We were there when the doors opened - 2nd in line. Took over 1 1/2 hours to get PCR test, which I still haven't gotten the results. I've called 4 times and even written an email trying to get an itemized bill as I don't think I should have been charged $85 for this test. I would NEVER go there again. read more

Awesome visit at MedOne Urgent Care today. Walked in, was met by a super friendly and informative receptionist. Quick vitals check by the nurse, again pleasant and friendly, then a very short wait til I was visited by first an LPN then the doctor. Very professional, great bedside manner and a diagnosis and I was on my way. Would definitely go back here, rather than my Primary Care Provider for the things that need a quick fix. read more

Don't go here. This place is only interested in ripping you off. Dr."Brandee" is very unprofessional and tries to run up your bill. As far as I can tell she knows nothing about medical care.I'm actually filing a complaint with the medical ethics board.....This place is that bad. read more

Med One denied me care because I wouldn't let them make a copy of my ID. I showed them the ID. At the least, I would have expected them to offer to see me if I paid in advance - instead they simply turned me away without providing any care at all. read more

THIS WAS THE WORST EXPERIENCE OF MY LIFE!!! I needed to have COVID-19 testing performed as I was diagnosed with cancer and needed surgery. My experience started with an over 3.5 hour wait to be COVID-19 tested after being the 6th person in the door for the day. The nurse had no compassion at all and proceeded to treat me as if I was an idiot who was not deserving of medical care as I was having trouble understanding her due to the needed masks being worn. I told her that I had disabilities regarding reading, writing and hearing. She horribly demeaned me when I couldn't fill out the medical form completely. The nurse went so far as to ask me "Can you not draw a circle" and "Do I need to do sign language for you"? As masks are needed due to COVID-19, it has made my disabilities more in the forefront as I usually read lips to help compensate for my hearing disability. The nurse so harshly jammed the COVID-19 testing probe into my nose that my nose bled, I got physically nauseous, and I had a headache for days. I called the hospital and they said that it would be very rare for these things to occur with COVID-19 testing. The front desk person is the rudest person I have ever had the experience of dealing with in business. While trying to get my test results, I was hung up on and even had my healthcare provider try to help me by calling e and my healthcare provider when we were trying to get results from the test. I have never had anyone treat me or make me feel so bad about myself, I left there crying. The results were supposed to be back in 2-3 days per their website, in the office I was 3-5 days, however it took 6 days before I had the results which I had made very clear when I was in the office that I needed urgently as I had doctor's appointments and scans that needed to be completed before surgery. After being told that this office does not take appointments for COVID-19 testing, I arrived before the office opened, stood in line outside, was the 6th in the door and had others come in after me for COVID-19 testing who were actually tested before me. When I asked about this at the front desk, I was told that they had appointments. Clearly, this medical practice has a lack of communication and procedures. THIS IS PUTTING MY EXPERIENCE WITH THIS PRACTICE KINDLY, IT WAS SO MUCH WORSE THAN I AM DESCRIBING HERE! read more

Excellent experience. I went in with flu symptoms, on a Sunday. The office staff is friendly and I was seen quickly. This means everything when your not feeling well! I highly recommend Med One Urgent Care in St. Augustine read more

Very nice and professional staff. I was able to see the Dr promptly, and the care was excellent. I would return and highly recommend this clinic. read more

This facility is very clean and new. The staff are friendly, and I'm happy I chose MedOne Urgent Care. I would return here if I ever have the need again. read more