I initially had high hopes for GOALs after being referred by friends, but my experience left me…read moredisappointed. From my first consultation, the focus felt much more like a VERY high-pressure sales presentation than a medical weight management program. I explained that I work in medical sales and value honesty and transparency over sales tactics, yet I was immediately presented with a "one-time only, lifetime" membership offer that required paying up front to receive a 40% discount on supplements and products. Just two weeks later, I began receiving multiple promotional calls advertising the exact same 40% discount for a Labor Day sale. That immediately damaged my trust. Communication throughout my membership was equally frustrating. I repeatedly asked that weekly check-in calls not be scheduled during my standing Friday work meeting, but the calls continued to come at the exact same time week after week. Eventually, because I couldn't answer those calls, my account was marked inactive, creating unnecessary problems when trying to purchase products I had prepaid to receive at my "lifetime" discount. The promised lifetime membership has also become questionable as locations have closed and hours have been significantly reduced. "Lifetime" appears to mean only as long as the business continues operating in its current form. My biggest concern is the lack of transparency and the emphasis on selling products over building long-term relationships with clients. Trust is essential in healthcare and wellness, and unfortunately I never felt that trust was earned. With so many medically supervised weight-loss programs available today, I would encourage prospective clients to carefully compare their options before committing. My experience with GOALs simply did not match the promises made during the initial consultation

Absolutely terrible experience. I was seeing Sterling for 6 months and doing great. he is amazing…read moreand the front office is amazing. While he was on vacation I saw Brandy. She was not nice, she berated the office staff in front of patients, asked us as patients to back her up in her complaint. Condescending to patients. Not a positive experience. They sent me a survey asking me for a review and I wrote exactly this above - 2 great experiences and bad with Brandy. The next day the office manager called me and said we can't see you as a patient any longer because you missed a week? I traveled for work and let Sterling know I was going to be out of town in advance. Complete retaliation for my survey. Never would recommend a place that treats patients like this. Still waiting on call back from manager 2 weeks later.

This place is awesome. Staff really friendly and very helpful!! They really care about your weight…read moreloss and health.

I went in for Stem Cells injections to my knees. They told me I could only get it if it was…read morecombined with PRP as the doctor feels it would work better. Ok. No problem. The day of appt they proceeded to spin down my blood, while waiting for that to process the doc and I had a chat (very nice & professional doctor) and I got lidocaine injected into my knees. When the tech came in with my prp blood the doc started to give me the injection I said wait, what about the stem cells, aren't you supposed to mix it in. Mark you the whole time my blood was being prepared by the technician in the lab, the doctor never left my site. Dr. Mackey stated oh, it's in there it was added already. That made me a bit nervous that it was mixed by the technician and not the doctor and the fact that I didn't see the vile the stem cells came in. Well, for the next 3 days my legs from the knees down swole up like a elephant's leg; and I was getting shortness of breath and chest pain for two weeks later. I had to go see my primary care physician about it. As far as I am concerned I paid $7000 for PRP mixed with saline water. I don't believe I got any stem cells with my prp, and if I did the cells weren't viable. Big disappointment because it didn't work and I've been having issues since then. I had it done in Aug and it's now Dec 4 months later and I am in more pain than I was before.

My negative review has to do with 1 big issue I had with their front end of the office when you…read more"check out". I originally went to discuss PRP and found they offered help on hormone replacement. I shared something my doctor had prescribed and was uncomfortable with - so the Doctor prescribed me a cream with a local pharmacy and let me know that the first prescription needed to be picked up and the rest would be mailed to me. I was given a price and paid it directly to the office and was told I needed to give 30 days notice to cancel. I was also making an appointment for PRP so didn't pay too close attention to the price- paid it and went to pick it up in North Palm at Compound pharmacy. I had been using bioidenticals for years- and used a diff compound pharmacy so as I walked into the other one in North palm- I needed to wait 15 minutes till it would be done, so I called my pharmacy to ask the price of the same thing there- and it was 1/2 the price I was charged!! When I shared the dosage that I was prescribed at Novagenix- they had 4 clicks listed and my pharmacist said that he would make it 1 or 2 clicks so it would last me 2-4 times as long for the same price he originally quoted!! The Novagenix office never offered me an actual prescription to take to my own pharmacy! So in essence- I was paying for something that would only last me a month--and could have gotten it at my own pharmacy in a better dosage (I would have gotten 4 months worth for the price I paid). I called my OBGYN and found that I can get this same prescription with my own doc at the pharmacy i was using. Saved me a ton of money. What I don't understand- I would have no problem paying a fee to see the Dr. at Novagenix to get his advice...like I did when i went to my OBGYN (since I cash pay-- less than $100) What also disappointed me -- I asked the pharmacy where I was sent to pick up this prescription-- they said if I walked into their place with a prescription in hand, the price was basically the same price as my own pharmacy !!! How can a doctors office collect SO MUCH MORE money than what a pharmacy charges?? Just be aware of this- if you like paying ridiculous prices for your prescriptions - i understand feeling better could be worth it to you, but not good business practice in my opinion. My pharmacist was very surprised at how this was being handled - paying at the office. He said this could be a "legality" issue. In addition, when I was trying to get an idea of how much my PRP was going to be- I got many different numbers ..nothing conclusive. I got a very high number per area. I was looking at doing 4 different areas (had a car accident)-- and the person who was in charge of that- was trying to get out the door. I went online and found any place I looked up had every PRP area priced online. I decided to change my mind with this place for the PRP based on this and went somewhere else.

This gentleman is one heck of a great surgeon. My hiatal hernia surgery was a cake walk. Sure it…read morewas uncomfortable, but Dr. Vaughan explained what to expect and he was accurate. His staff is friendly and accommodating as well. Dr. Vaughan is an keeper, for sure.

He would get negative stars if that was available…read more Run the other way if you see him, he did 5 or 6 surgeries on my father within 6 months, before my father passed away. My father passed away with an open wound. I can't believe i trusted anything he said. I should have known better when he said to me "i've given him enough meds to kill an african elephant", that he might not be the right Doctor.

My review is a thank you to an outstanding team member:…read more Dear Nick, Thank you for meeting with me yesterday. Instead of selling unnecessary products, you took the time to truly evaluate me -- my diet and the reasons behind the short-term bloating I was experiencing. Your thoughtful diet adjustments and exercise suggestions were so helpful, but most importantly, I left feeling motivated and on a clear path toward a healthier, trimmer me. There's a reason ThinWorks has five stars and so many positive reviews -- and you, Nick, are the very best example of why.

I love ThinWorks! The entire staff is amazing and…read moreknowledgeable. It has been such a pleasure having them guide in reaching my weight loss goals. They have a wide variety of services. I suggest you check them out!

I love 4ever young! As a VIP client (which only makes sense…read moreto be), I love going in for my monthly facial of my choice. The ladies at the front are always AMAZING and welcoming and the rest of the staff is right there with them! You will never leave disappointed! I love the 4ever young fam!

Membership cancellation, What should have been a simple and straight forward cancellation turned…read moreinto a prolonged process that did not meet my expectations. Timely communication and efficiency are important when handling customer requests especially cancellations and unfortunately, that was lacking here.