Something has changed at this Walgreens' location--staff was super friendly!…read more Though most convenient, this has not been my favorite Walgreens to patronize. Mostly because staff has historically been indifferent at best, downright rude at worst. Recently, however, on two separate occasions, I've found staff members--including at least one manager--to be warm, friendly, and helpful. On the first occasion, discounts from my Walgreens' rewards weren't reflecting on my bill. This is not unusual, as it seems to happen frequently at all businesses that use rewards. Oftentimes, employees get frustrated and flustered (as do the people in the growing lines behind me) and employees get mad at me, as if it's my fault. The manager was called over and calmly remedied the issue, including calling a second cashier to handle other customers. On the second occasion, I must admit I was in a bad mood, so when the sale item I wanted wasn't on the shelf (even though the online system said it should have been), I was annoyed. The young man stocking shelves was, unfortunately for him, the first employee I encountered. In my scariest mom voice, I asked why the items that were supposed to be there were not. He used his handheld gizmo and said there should be more in the back and went to check. I wanted two, he came back with one, and apologized for the computer system being wrong. I immediately felt guilty because, of course, it wasn't his fault and this intelligent young man killed me with kindness. I thanked him, he told me to have a nice day, and I apologized for being crabby. He accepted my apology with grace. A new Walgreens, indeed.

Never know when they're open or when they'll fill your prescription. Terribly understaffed. It can…read morebe weeks before I can get a prescription filled. They post that they're open 24 hrs but never are.

Pharmacist is rude. Not helpful and judges everyone. Most of the staff is good. Clean store.read more

I know that most pharmacies and store staff are working with less staff than usual. Sure, lots of…read moreimprovements can ( and I am thinking will pretty likely be made). I checked in at this location yesterday and went back for a few items today. My first job ever was at the store front of a well known pharmacy (over 30 years ago). I remember trying to multitask between the register and stocking shelves. Definitely lots of work and patience. Huge props to store manager Adam. Good people need to get recognition.

Service is very proficient and prompt…read more However, from day one I had an issue with their Tech /customer service representative. Who yes never said anything wrong but always rushing to give you any information with an attitude. I always let go didn't pay attention- giving her excuses working in pharmacy myself for the past 12 years may be she was busy/ had a bad day or this is just how she gets through the day trying to be speedy as much as she can with her interactions/calls. Until I asked for a refill for my medication and upon asking her what would be the cost for 1 month versus 2 months. I was surprised I was told it's so much cheaper than the first time. So, I used the repeat back method to make sure I have heard her correctly apparently she knew her info; yet, she wasn't paying attention and she quoted me for a much less value by mistake not listening attentively to my question and rushing like before. Upon pickup, I was quoted for the correct price about what I was thinking. So, when I tried to just clarify to her I wasn't told so. She started raising her voice /tone talked with an attitude on how she knows her medicine and pricing and how long she has been dealing with these medications. And that there is no way she quoted me for something else. It's seriously, not a big deal and even if I was the wrong one who forgot or didn't pay attention- I just try to fix the issue. I never spoke to my patients in such an attitude and when I tried to tell another tech she has an attitude. I was told she is my mom so. I was silent not because I couldn't complain further; yet, It wasn't worth my time it was a hopeless case. Since, when we address family connections at work or take it into consideration. So, it wasn't worth it to me because she will of course defend her mom and not pay attention to how she really talks. Also, me being there in the waiting area and hearing the daughter talking about me in a condescending way and how she knows her mom and not respecting even I was still there was more unprofessional. It's sad because the pharmacy is great; yet, if I ever need such special medication again I would rather drive and not have to deal with such customer service /attitude!

Rude front desk staff- Need learn some manners. They literally act like their doing you a favor…read morepurchasing something there.

Needed to discuss questions re new meds and what time of day is best. Received a call back in less…read morethan five minutes. Feeling much better about taking the meds and I greatly appreciate not being rushed through my questions.

UPDATE: Second terrible experience here in the same month. Drive through window "closed due to…read morestaffing shortage", forcing you to go inside during a pandemic. Waiting in line next to a Vaccine tent 3 feet away from the checkout. Sadly, you can tell the pharmacist is incompetent the second you lay eyes on him. Unnecessary "hobby confusion" at the checkout counter. Customers who don't speak english and do not move away from the checkout for 5 minutes after they are informed their prescription isn't ready. 5 million questions and a receipt that takes 5 minutes to print. Expect to waste 20 minutes of your life you'll never get back to complete one simple task at this location. Total clown show. Literally wait in drive through line for 40 minutes to be told it's not ready, after receiving text that it's ready. Was afraid I'd run out of gas sitting in line for so long. Staff seems confused and on meds.

This Walgreens is a very nice store overall,,, bright, clean, well stocked, and easy to shop…read more Unfortunately, the checkout experience was awful. The cashier gave no greeting, no smile, no "thank you," no "have a nice day" ... nothing. He simply handed me the bag without saying a word. Wth? That kind of cold, indifferent service really stands out in a customer-facing position. A clean, well-run store loses a lot of goodwill when the final interaction feels that dismissive. Management should seriously look at cashier training and basic customer-service standards. A simple greeting and thank-you cost nothing, but they make a big difference.

I'm giving zero stars wish I could!! because it was the worst and when I mean the worst customer…read moreservice and experience I have ever had in my entire life that is an under statement what a shit show between the pharmacy especially the pharmacy and the front of the house SO GROSS

Awesome Experience! The staff are professional, courteous,, knowledgeable and welcoming, I finally…read morefound the perfect pharmacy. This business is an Allentown Gem!

Great same day medication delivery services unless calling late in the day. Stop in refills take…read morearound 15 mins depending the day of time. Better then a chain drugstore for getting medications. If you want make up or buy one get one of tissues go to a chain. This place is personable without the drama or negative attitude from other places. They are at a great place near Lehigh Valley Hospital 17th and Chew Streets. Very close to the Emergency center which helps a lot

Abby greeted me as I entered the store. She was helpful s first friendly, without being…read moreoverbearing. In my opinion,Walgreens is McKuen to have her as an employee. I also observed her helping other cudtomers

Staff is always courteous, friendly & willing to assist. I've never had a negative response when…read moreasking for staff to assist me in finding something. As for pharmacy staff, they are also always courteous & friendly, considering how busy they usually are.

Rite aid refused to give a doctor ordered 6 month Covid update for an elderly patient!read more

The pharmacy department at this Rite Aid is absolutely horrible. They do not treat ppl well,…read moreinstead they continuously tell you that your prescriptions are out of stock that it will most likely not be covered due to it being available over the counter. When you at that time try to use you GoodRx card that your Doctor provided to use for the over-the-counter item. They tell you that the card will not work. Which is not true. As you to correct them on the misinformation you are then subjected to micro aggressive responses. Then told that if you wanted to try another RiteAid they will provide the prescription over the phone, Then someone hands you the store number. But that's not the worst of it. As you proceed to a nearby isle, you literally can overhear them laughing and mocking you. This has not been my first encounter, The same situation happened again. You may ask why do you keep going there? Well unfortunately the longtime Rite Aid I was going to for the past 14 year closed down in Bethlehem and this is the closest one. There should be no reason for this unprofessionalism. I hope this is addressed, before someone files a serious complaint to the State Board of Pharmacy. I do have to make clear that the Pharmacy in Rite Aid is a complete separate entity from the store itself. The store staff are amazing and always helpful.