Trip was from a memory care facility in FL to another place in OH. Took place July 28, 2025. Pro: Got my mom from point A to point B in the time frame that was agreed upon. Cons: Absolutely everything else. Terrible communication once the contract was signed. Never got any information/logistics/acknowledgments. Had no avenue to ask questions about basics - like can we bring luggage? I had to call to confirm that things were still happening. Was told someone would reach out, no one ever did. Got one call when staff was about an hour out from initial pickup. Drivers were rude to the memory care staff. My mom had a close relationship to her caretakers and they were all sad to see her go. The female driver was very brusque with them and left one of them in tears. Van was in terrible shape Cracked windows. Dirty. One of the reasons I chose this company was that the website listed an on-board bathroom. They did indeed have one, but it was full of baggage, including our luggage. Here's where it gets even worse: My mom was offered no food, no water, and was not taken to the restroom at any time during the 14 hour trip. She was strapped in and the nurse was cranky when she asked for things to be adjusted. My mom is in late-stage dementia and her main physical difficulty is incontinence. She was not changed once during the trip. She had gone to the bathroom and was left to lie in the mess; it was so bad there was urine in her hair. She can be easily agitated and hard to calm down. I felt I had to maintain a very calm affect as to not scare her and so did not confront the nurse or drivers, since our fate was literally in their hands for the trip. I texted ahead to the new facility to let them know what was happening so they could be prepared to get her cleaned up and fed ASAP. When she was dropped off, the nurse insisted on putting her into her bed despite her being covered in her waste. The new staff agreed with me to keep her calm and not make a fuss, but this was terrible for them as well. We had to scurry to make things comfortable and safe for her. To make it all even worse, the nurse had to nerve to say my mom was an "easy" patient. This was honestly one of the worst experiences of my life. It's taken me months to even be able to write this up. Avoid this company at all costs. read more

We contracted with Medical Transport Services anticipating a more comfortable transport for my mother. Neither in any of my multiple conversations with the company or on the website do they disclose the extent of the extremely rough ride that this type of vehicle provides. We were misled by the perception that this was a Mercedes line vehicle and the comfort that Mercedes typically brings in their vehicles. The ride was so rough my mother was sore for two days, if she had been experiencing one of her bad days with pain this ride would have been excruciating for her. There needs to be some type of disclosure on your website that brings awareness to potential clients that this is not a smooth ride, it is extremely rough, much more than a typical passenger car. The website promotes a bathroom on board, however, we were told it is not usable. Most distressing was that I was told that all food and drink would be provided for my mother. I called three times specifically to talk about the food with the staff and was told each time that this all would be taken care of by your company, that I did not have to bring any food at all on board. I was told they would coordinate with the senior living facility and with Hospice to meet her dietary needs and provide all her food and drink during the 10 hour trip. The only thing on the entire trip she was offered was mashed potatoes! After three conversations with your staff about her needs, the only food was mashed potatoes? Our departure time was early AM, I was told three times that Medical Transport Services would coordinate her breakfast with the senior living facility, I was told that Medical Transport will bring her breakfast from the facility on the transport if she does not have time to eat it. I asked, do I need to call the facility to coordinate, I was told no, the Medical Transport Company will do that. She did not get breakfast at the facility and she was offered no breakfast on the transport. We paid a very high price for this transportation and received an alarmingly uncomfortable ride and no food. I contacted the office after the trip and I spoke to Ashley who did not offer any concern for our experience, she said she would look into it and call me back. She never called back. I also reached out to Randy Cherry who said he would get back to me and never did. We can't change what happened on this trip, but we feel some sort of compensation in the price we paid for this trip is due as well as changes to the website to bring clarity to how rough this transport is. I'd really like to at least be able to give feedback to others in our connected ALS/PLS community, the feedback that this company at least listened to our concerns and did what they could to provide compensation but they did not. read more

I didn't even know this industry existed, until my brother-in-law needed to be transported from a psychiatric hospital in Indiana to a memory care facility (he has Alzheimer's) near our home, over 700 miles away. My wife found a medical transport service on the Internet, and on filling out the form for a quote we received an immediate email with a price. Intrigued, I contacted four additional firms. In the end, the first company never returned our phone calls, two of the four firms I contacted spoke to me on the phone, and Medical Transport Services was the best for our needs. They were not ridiculously expensive with golden busses, but had a team of two drivers and an RN to make the trip. They were willing to pick him up in the evening and drive all night so he would sleep for most of the journey. They called us on picking him up, and on dropping him off, which was at exactly the time they told us it would be. And, they told us details about his behavior and emotional state during the voyage. Thank you Medical Transport Services for a job well done, and a load off of our minds! read more

Team was very responsive, kind and caring in moving my mother with dementia from Tampa to Connecticut. They were early to pick her up and made the trip quickly and safely. Highly recommend! read more

great company! caring and compassionate staff assisted with my mothers transport from Tampa to a nursing home in CT. crew arrived early and made the trip in record time! read more

Horrible service was contacted three times told my ride would be ready in 20 minutes have been waiting over an hour an a half now a return ride home. Never will I use there service again. read more

WILL NEVER HIRE THIS SERVICE COMPANY AGAIN. When one spends over $8500 for a 24 hour medical trip for 1200 miles one would also expect top notch treatment. I've waited 5 months to write this review to make sure that I did not change my feelings on the outcome of our trip, which I have not. I accompanied my 95 year old mother in July from Florida to Wisconsin. I booked well in advance with this company in order to get the pick-up time desired....they assured me that no one else was booked for that day and that they would arrange future bookings around us. We've driven this route for 20+ years so we know the traffic issues that can cause delays around the major cities. They delayed our pick-up time by 2 hours which put us right in the middle of Atlanta rush hour traffic delaying us another 2 hours which is totally understandable, however what is not is what unfolded next. After we put Atlanta behind us we requested a rest stop for food and bathrooms. While reboarding the van the nurse handed me her phone and said the manager wanted to speak with with me who then proceeded to accuse us of causing their delay as it was taking us too long and that they were tracking us by GPS and would limit any future stops. I explained to her why we were behind schedule and passed the phone back. The nurse then continued the conversation with the manager and loudly made the comment "Oh she's only upset because we were being tracked by GPS". What a ridiculous comment as I would expect that they would track us for our own safety as well as my husband 1/2 hour ahead of us by car was doing the same via our phones which we had set up pre-trip. He could see that we were barely moving through Atlanta for 2 hours and kept checking on us via texts. I cannot say enough about the unprofessional treatment by nurse Kimberly on board as well as the phone conversation with the manager. Unfortunately it made for a very uncomfortable trip on board for the rest of the way. In addition, even though my mother needs no medical attention or medication I was not allowed to sit near my mother to attend to any other simple needs she might have had. I guess she could not give up her big cushy recliner for the sub standard one I sat in next to the stinky bathroom that we were not allowed to use. My mother is a kind and quiet person and doesn't ask for much. She had a few simple requests throughout the trip which were mostly denied by the nurse. My mother is frail and has mobility issues and is why we chose this route for transportation.....what a mistake. It took her a week to recover just from the stress of the nurse's treatment on board. Our only saving grace on this trip were the drivers....Steven & Ricardo. The were complete gentlemen and fully understood the rudeness of the nurse on board and the handling of management. They made sure that when we needed a rest stop that we got one and always assured me that they had our best interest at heart. Bless them both and I thank you for your kindness throughout our trip.....hopefully they have gotten decent raises by now or have moved on to a better company. read more

We hired Medical Transport Services to assist in moving my husband via commercial airline from North Carolina to Denver. Clara and Adam were the team and I can say that they were terrific. I was not comfortable with how things would go, and Clara and Adam immediately put all my worries at rest. It was a pretty complicated process but they were so professional and knew all Ins and outs and were so good with my husband. I recommend Medical Transport Services if you are considering using this type of service. Hiring this team was the best decision I made. read more

I used this service to transport my Mom from a SC community hospital to a rehab hospital in Vermont. The office was very efficient. On the weekend they took my information and gave me a quote in less than 2 hours and it was quite reasonable. They did a lot of behind the scenes work to coordinate the pickup and were very understanding of the challenges working with a pretty disorganized facility in SC. The nurse who accompanied my Mom on the 16 hour trip was fabulous...and even though my Mom is super hard of hearing, appreciated quickly that Mom could read lips! The drivers where great...very upbeat and positive at the end of a long journey. I would absolutely use this service again. Worth every penny. read more

I had no idea how I was going to transport a family member from one state to another until I was told that about this company. A woman had used their ground transport service to transport her mother from Alabama to Texas and they were very pleased with their service. I called them and from the very first conversation to the time they dropped us at our final destination their service was outstanding. They are extremely professional, have first class customer service, and are reasonably priced compared to other transport companies. We used their commercial fight service and Clara (the Operations Manager and an RN) arranged everything with the airlines and worked with the nursing facility my family member was at. She also was the individual who traveled with us. My family member is on oxygen which requires a specific FAA approved concentrator and approval with the airlines. She took care of everything from purchasing the airline tickets, approvals needed with the airlines for someone traveling with oxygen, handling the medications needed during the trip, to the ground transportation to and from each airport. Clara was extremely professional and enjoyable to work and travel with. I echo Michael W.'s comment in, a job well done and that their service took a huge load off my mind. I very highly recommend this company! read more

These folks are absolutely wonderful! We had to move our elderly father 350 miles, and Randy and Clara were super helpful and friendly. They stayed on top of our situation and worked with both facilities to ensure that the trip would be smooth. Hutch and his team aboard the van were also top-notch. During the long drive, my father enjoyed their company; they obviously treated him very well and were great with us at the new facility. Not only did they know their stuff, but their positive and friendly attitude clearly made the trip more enjoyable for him. Would absolutely recommend for any long-distance transportation needs. Thanks!! read more