Trip was from a memory care facility in FL to another place in OH…read more Took place July 28, 2025. Pro: Got my mom from point A to point B in the time frame that was agreed upon. Cons: Absolutely everything else. Terrible communication once the contract was signed. Never got any information/logistics/acknowledgments. Had no avenue to ask questions about basics - like can we bring luggage? I had to call to confirm that things were still happening. Was told someone would reach out, no one ever did. Got one call when staff was about an hour out from initial pickup. Drivers were rude to the memory care staff. My mom had a close relationship to her caretakers and they were all sad to see her go. The female driver was very brusque with them and left one of them in tears. Van was in terrible shape Cracked windows. Dirty. One of the reasons I chose this company was that the website listed an on-board bathroom. They did indeed have one, but it was full of baggage, including our luggage. Here's where it gets even worse: My mom was offered no food, no water, and was not taken to the restroom at any time during the 14 hour trip. She was strapped in and the nurse was cranky when she asked for things to be adjusted. My mom is in late-stage dementia and her main physical difficulty is incontinence. She was not changed once during the trip. She had gone to the bathroom and was left to lie in the mess; it was so bad there was urine in her hair. She can be easily agitated and hard to calm down. I felt I had to maintain a very calm affect as to not scare her and so did not confront the nurse or drivers, since our fate was literally in their hands for the trip. I texted ahead to the new facility to let them know what was happening so they could be prepared to get her cleaned up and fed ASAP. When she was dropped off, the nurse insisted on putting her into her bed despite her being covered in her waste. The new staff agreed with me to keep her calm and not make a fuss, but this was terrible for them as well. We had to scurry to make things comfortable and safe for her. To make it all even worse, the nurse had to nerve to say my mom was an "easy" patient. This was honestly one of the worst experiences of my life. It's taken me months to even be able to write this up. Avoid this company at all costs.

We contracted with Medical Transport Services anticipating a more comfortable transport for my…read moremother. Neither in any of my multiple conversations with the company or on the website do they disclose the extent of the extremely rough ride that this type of vehicle provides. We were misled by the perception that this was a Mercedes line vehicle and the comfort that Mercedes typically brings in their vehicles. The ride was so rough my mother was sore for two days, if she had been experiencing one of her bad days with pain this ride would have been excruciating for her. There needs to be some type of disclosure on your website that brings awareness to potential clients that this is not a smooth ride, it is extremely rough, much more than a typical passenger car. The website promotes a bathroom on board, however, we were told it is not usable. Most distressing was that I was told that all food and drink would be provided for my mother. I called three times specifically to talk about the food with the staff and was told each time that this all would be taken care of by your company, that I did not have to bring any food at all on board. I was told they would coordinate with the senior living facility and with Hospice to meet her dietary needs and provide all her food and drink during the 10 hour trip. The only thing on the entire trip she was offered was mashed potatoes! After three conversations with your staff about her needs, the only food was mashed potatoes? Our departure time was early AM, I was told three times that Medical Transport Services would coordinate her breakfast with the senior living facility, I was told that Medical Transport will bring her breakfast from the facility on the transport if she does not have time to eat it. I asked, do I need to call the facility to coordinate, I was told no, the Medical Transport Company will do that. She did not get breakfast at the facility and she was offered no breakfast on the transport. We paid a very high price for this transportation and received an alarmingly uncomfortable ride and no food. I contacted the office after the trip and I spoke to Ashley who did not offer any concern for our experience, she said she would look into it and call me back. She never called back. I also reached out to Randy Cherry who said he would get back to me and never did. We can't change what happened on this trip, but we feel some sort of compensation in the price we paid for this trip is due as well as changes to the website to bring clarity to how rough this transport is. I'd really like to at least be able to give feedback to others in our connected ALS/PLS community, the feedback that this company at least listened to our concerns and did what they could to provide compensation but they did not.

I called Affordable Courier Services and told them exactly how much I had. Once the driver got to…read moremy house he said it would not all fit. He then said he could get a box truck to my house first thing Monday morning. He went to his truck and made a phone call to the dispatcher and stated that they would be set for Monday morning at 8am. I asked Affordable Courier showed up on time. On Monday when I called the dispatcher at 8:30am, I found out that they do not have a box truck and that they were not aware of this arrangement. They stated that they called the driver and he had no recollection of this and that they did not even have a van available on Monday to service me. Beware if you will use them. The price might be great, but it comes at a cost.

I had a great experience! Left a laptop at the airport and needed it picked up before it closed and…read moredelivered to Clearwater. They did it quickly and graciously! Thank you!

They arrived on time, and were professional and polite. I would happily use them again.read more

Very punctual, well kept vehicle, very helpful and sensitive to needs. Always a great experience.read more

I would highly recommend this service. They were punctual and communicated very well . Pedro was…read moreexcellent.

My interaction with Sarah set the tone for my up-and-coming experience with AFFARI Transportation…read more Sara was professional, precise, and accommodating. She exuded superior customer service skills. Our driver Ella was very safety conscious and gave a truly celebratory and enjoyable evening an extra jolt of special majesty. She suggested excellent choices for evening photography locations and eateries; her knowledgeability served us well. I will surely be recommending AFFARI Tranasportation.   Sincerely Ms. Keisha

This was a great experience from start to finish. Hands down the best in the business!read more

I used Sunset Medical Transport for 2 years. The owner and…read morethe drivers did a very good job for me. They are people who came in the time and provided a very good service. They take care of me with good quality job and office from office has a very good experience. i had a service with this company for surgery. I highly recommend Sunset Medical Transport

They were scheduled for transportation for a passenger in crutches who needed assistance down…read morestairs they did not provide assistance down stairs putting passenger at risk going down stairs on their own. They did not even apologize and yelled when questioned about it. Stated they assumed passenger had her own wheelchair even though they were told she had crutches and not a wheelchair. Very unprofessional and unsafe practices. If they were not able to help her on pick up they should not have proceeded with making her come down stairs on her own.

I think the Transportation system is amazing!! I have been coming to this airport since I was a…read moreyoung tot!!! I have finally been back to this airport after many many years, and all the updates are amazing. The restaurants are great, and the shopping has come around full circle to equal one big awesome experience at the airport.

I booked this service to pick up my 81 year old mother. They took great care of her! She felt safe…read moreand was very comfortable. Thank you!

I had a great experience with this company and my driver Arno. He met me inside the terminal as I…read morerequested, made sure I had what I needed and then brought the car back around. I was traveling with a small dog and this was so much better and safer than Uber. I will be booking with them again.

Amazing service! We were traveling with two toddlers and wanted to make sure they were safe getting…read moreto and from our hotels, the airport, and the cruise port. Our driver was absolutely wonderful--he not only got us to the cruise port safely but also took the time to explain exactly where to go and what to expect for pickup after our cruise. When our flight was delayed after disembarking and we unexpectedly needed to stay at a hotel, he went above and beyond. He offered to pick us up and take us to the airport free of charge just to make sure the kids got there safely. That kind of kindness and care is so rare these days. This is truly a wonderful company with an owner who clearly cares about their customers. Could not recommend them enough!