How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

First, let me say that the sales process was good. I felt good about our purchase. In addition to…read morethe bed, we also purchased the 3 year protection plan. WHAT A JOKE! I have been trying to get a technician to come look at the problem we are having with the bed and NOTHING has happened for the last 4 weeks. They received the funds for this service when we purchased the bed a year ago yet I can not get anyone to respond effectively for service. They say they will call me back and don't, they say a technician will call to make an appointment and no technician calls. 4 WEEKS! After sale service SUCKS! Stay clear of the protection plan.

Our family has been doing business with JANZ MEDICAL SUPPLY , formerly Mullaney's, for many years…read more They have helped us with several medical needs for my special needs son and my mother. The staff is very friendly and helpful, especially Susan! I can't say enough good things about the company and I highly recommend their service! Review written by Jon Nickol

Investigated the possible purchase of a senior mobility scooter. Theresa was most helpful. She…read morewas very knowledgeable and helpful. Without obligation she is checking to see if the scooter will be covered by Medicare. The prices of the scooters were very reasonable. Only 3 were available for tests driving. The brand was Golden a high quality scooter. Especially known for their comfort. We have a van fitted with a lift. Theresa was very helpful in measuring the scooters and van to see if the scooter will work in the van. Thank you Theresa for a positive experience.

Great store, great owner. The owner was extremely kind and helpful, my girlfriend and I both loved…read moreit! The variations to build mix packs is amazing. You can try out all the brands instead of commuting to an entire pack. Would definitely go back!

Great selection. Great customer service. Value is so amazing...you can pick and choose and buy…read moreindividual or bags of diapers..awesome place.

My brother in Cincinnatti broke a bone and needed an electric wheelchair to get around his home and…read moreto stay mobile. Owner Wally was an expert providing just the right product for him to use, delivered it, and it was so helpful teaching him how to use it. I recommend this store and their owner to anyone renting or buying a mobility scooter.

From the owner: Mobility City of Greater Cincinnati is the premier provider in the Cincinnati metro for assisted…read moreliving devices and mobility equipment. We help seniors and people with disabilities maintain their independence and quality of life by keeping them mobile. We pride ourselves on our incredible customer service. Stop by our showroom to test drive our products and get the information you need from our experts. Or, allow us to come to you with our white-glove mobile service. Whether you're looking to rent or buy mobility equipment or are interested in our maintenance or battery services, Mobility City of Greater Cincinnati will help you get back to the things you love

This store doesn't have a reputation for above average customer service. I have always felt as if I…read morewere imposing on them over the past several years when searching for medical aids. The entire store management team need to go to a Dale Carnegie course. I have overlooked their poor attitude in the past, but in the future I'll listen to the voice in my head that tells me to take my business to a store where I'll be appreciated and valued.

On Wed 11/23 , I visited the Mullaney's WC location to purchase a medical accessory and I had a…read moreterrible experience with Sales associate - Amanda, and I recommend others stay avoid similar POOR TREATMENT! * I sought to purchase a Medical accessory which req'd a personal measurement ( w/ a simple flexible tape measure )which Amanda (Sales Assoc) took. * AFTER agreeing to purchase the item, I asked Amanda that the measurements taken be written down for my reference. Amanda refused telling me that Mullaney's " is running a business" and they think customers will use the information to purchase online or from others. Amanda also insisted that other sellers sell "outdated product" * I pointed out to Amanda that the accessory box provided detailed brand and SIZE information as well as a detailed fitting gradient on the back of the box. * Amanda proceeded to tell me I didn't have to buy the product, I could take my own measurements, and then she initially refused to even provide me a manager's contact information. * Despite spending a good amount of money, politely asking for my own health measurements - Amanda refused to assist, insinuated that I would use the information to buy product from others, initially refused to provide managers contact info, and insinuated that other retailers sell outdated product. Now I know first hand why Mullaney's gets just 2 stars! Mark

What a great company. Had a stair lift installed for my father. 100% satisfied with sales and…read moreinstall Doug M

I'm delighted with the ceiling lift and automatic doors 101 Mobility installed for us. Jeff helped…read moreus plan the setup for the lift so it can reach all parts of my son's "suite", including the bathtub! They also installed two Open Sesame automatic doors, as well as an automatic opener for a sliding glass door. They took that on as a new product for them, learning how to install it. The entire team was helpful and responsive. The owner reached out to make sure we were satisfied.

My wife was discharged from the hospital suddenly, with no warning, and with no arrangements for…read morecare. Right Now Mobility arrived at my home 20 minutes after I called, and helped me to choose the right stairlift. Installers arrived 30 minutes later and were done in just a couple of hours. The low down payment on their financing allowed me to use what I had in-pocket on ramps, rails, and other accessibility needs to get the house ready. The installers also took a look around my house and yard, advised me on all the best, least-expensive ways to improve accessibility, and different building codes I hadn't considered. That consultation alone saved me a lot of work, money, and time. I would highly recommend Right Now Mobility.

Right Now Mobility Cincinnati did an amazing job for us. We had a need for a stair rail and grab…read morebar for my father's knee replacement. They came out and had it installed the same day and did a great job. They also looked at a grab bar that was already in place and recommended against replacing as it was already in good shape. I would highly recommend them for any work as they were very professional, quick and helpful. We could not have asked for better service.