If you are a healthcare professional looking to purchase medical equipment, I would strongly recommend that you use another company. Matt Berens, the Director of Sales, for Medical Device Depot (Advance Clinical Products) promised me the world when I was interested in purchasing a Vital Scan device, but did not want to hear from me once there were problems with the system! In addition, the CEO of the company and Customer Service refused to respond to my emails, prompting me to file a case with the Better Business Bureau. Below is the experience that I had with the medical device that was sold to me by Medical Device Depot on 11/1/16.
I purchased a Vital Scan Device from Medical Device Depot (Advanced Clinical Products) on 11/1/16, that contained software designed by Medeia Inc, and cost $22,000. The software was riddled with problems, typographical errors and was programmed with pop-ups every few months, requiring the software to be re-registered with Medeia Inc. - otherwise the software would automatically turn off. The program turned off a few times, while I had patients waiting for the test! Registration requires calling the head of the company, Dr. S. Danev in California. Dr. Danev is mentally unstable and if you mention that there is a problem with the software, he will yell at you and hang up. In 2018, Medeia Inc upgraded the software and stated that they would no longer support the original software. Unfortunately, the new software that I was forced to use, was not compatible with the blood pressure machine that came with the system. In addition, the sudomotor program on the new software was unreliable and half the time no results were generated for the foot electrodes. I was forced to except the uppgraded software prior to the expiration of my warranty. I was informed that if I wanted the software to give blood pressure readings, I would have to upgrade the system for $13,500!! The upgrade essentially rendered my $22,000 system useless. In 12/2019, Matt Berens stated that I could keep both the old and new software and he helped my office manager download it on a new laptop, that I had purchased. He promised that all the pop-ups would be removed and I would be allowed unrestricted access to the software. In 1/2020, the pop-up requiring re-registration once again, appeared on both programs. Matt instructed me to ignore them. By 7/2020, both programs had automatically turned off. Matt and his company refused to return my calls, texts and emails! I begged Medeia Inc. to allow me to continue to use the old software, but this was denied. I believe the actions of Medeia Inc are unethical and illegal and need to be investigated. I have since filed a case with the Better Business Bureau. I cannot believe that Medical Device Depot (Advanced Clinical Products) will not stand behind their products and support their healthcare professionals. In addition, I am shocked that they would make promises that they had no intention of keeping! read more