I have to say their Customer Representatives have to be some of the least knowledgeable individuals I have ever spoken with. Contacted them concerning bill that jumped $25 went from $50 to $75 in 1 month, when I inquired, they stated I had been on a promotion plan, I was never notified of this when I contacted them for service, ok not a major problem, I was told that I was getting 500 mbps service which in reality never happened more like 85-100 no matter where modem and router were located, requested a drop to 300 mbps since that was the cheaper plan and I don't need 1 gig, subsequently I checked my statement and the bill had jumped to $81.00, I called and they stated I had a eero on my account I told the rep on 4 separate times that no I did not, she argue that it may be in the garage, I explained that no I had just run a new cable from the outside connection to my modem and there was no eero box connected, she insisted it was up and running so I asked to speak with a supervisor who was just as clueless it seemed, I told her the same thing and she also insisted it was there, I realized I was getting nowhere with these 2 so I contacted via chat and spoke with ceejay who after an hour determined that I had never been sent a eero box then proceeded to ask if I had sent it back, since I had never requested a eero box I had no idea I was suppose to have been sent one but needless to say I decline to receive one, so he adjusted the bill. It should never have taken that long to get the issue resolved and subsequently I will be discontinuing my services with them as soon as my internet is switched over and all I can say is good riddance ! read more

If you are looking for slow & spotty internet and cable, lots of outages, long waits for repairs, constant excuses as to why their internet is so bad, and horrible customer service then you definitely want Mediacom. Plus as a bonus when you finally jump through all 100 hoops to cancel the service, they will hound you endlessly for years and years to come back. But don't take my word for it, go find any local social media post asking who to use for internet and you will see post after post warning people to stay away from Mediacom. They have earned their bad reputation and don't seem to be the least concerned about it. read more

Our family acquired cable television in 1970. The options, and the providers, have changed substantially over the years, and yes there were times when the service ranged from subpar to catastrophic. We had a cable laying on the ground for several days as well. But, things got better, competition does help, and currently I am a satisfied customer. read more

Constantly resetting the router, Internet is slow and spotty. Cost is too high to have these kind of problems!

We live in lake Norden. We had our Mediacom cable tv and internet installed the middle of April. The installation was done separately from burying the cable line itself. The cable line still lies there on our lawn, and it is the first week of June! Other people in our neighborhood had their cable line buried within two weeks of install. We have had the utility companies here three times to locate the underground lines, due to all the rain the last couple of months. The internet and cable tv service has been great, which is the reason for the three stars. The follow-up service to bury the cable line gets NO stars! read more