I was a walk-in patient. Filling out paperwork on my phone was a pain ( I'm old-school), but…read moreotherwise all went really well. They were not too busy and I got in as soon as my paperwork was filled out. Nurse practitioner was caring and kind. No complaints!

Was in there for close to three hours. There was hardly anyone in there so I do not know why it…read moretook so long. Once inside checked in it took close to an hour for the doctor to see us. Only once did they check on us during this wait. No explanation given as to why it was even taking so long. Just glad I finally got out. An ER would have faster.

Locally owned and operated - quick in and out but safe from the ER waits! We recommend and have…read moreused several times for quick and convenient non appointment care. Located in the old Tops Shies building.

Unfortunately I downloaded Yelp only to leave this review…read more I visited this location looking for relief from something I believe to be a sinus infection. The doctor did no exam, said that I could have flu, Covid, or strep but then said they would not test me for any of them. The doctor literally knocked on the desk and said "hopefully you don't have that". I will never be back.

Went in two separate times during the weekday and each time there was only one patient before me…read more Filled out paperwork, was seen by a nurse practitioner ( female the first time male the second time), had an extensive thorough exam, given a prescription and paid; I was out the door in 20 - 30 mins. I'm a retired nurse and I can be a very assertive/aggressive patient if I believe that things aren't being done right. I felt at ease seeing that I was being taken care of by competent and professional staff. I was really impressed that they actually looked at my history and notes from my previous visit. They addressed all my questions and concerns; I was very pleased with my overall experience.

I took my Girlfriend there on a Sunday for severe back pain , paid the Hundred bucks they said is…read moreall it would cost if paid up front ( later billed my Girlfriend for about 30 bucks more ) , and never saw a Dr. A Nurse came in and Diagnosed her, treated and released her. Seems like a lot of money for not even seeing a Doctor, and then Billing after they said we were paid in full. Angry ,Disappointed, and her issue remains. Chad

I have a history of bowel obstructions and have been to the emergency room 5 times in the last 7…read moreyears. This was my first time at Mercy and it was by far the best experience. I was welcomed and seen promptly. I came in on a Saturday afternoon. I saw the doctor within half an hour. I had to do a two hour contrast CT scan so I had to be there on the longer end but they made sure my family had snacks and drinks and I had plenty of warm blankets. I was very happy with everyone I was in contact with.

Excellent staff. Waiting room was a very clean, nice, calm environment -- not overcrowded. Very…read moreimpressed with the nurses and doctors.

May need to update your false or "just walk in" phrase. My sick child and I "walked in" before 6pm…read moreway before closing time. I came here after going to Medexpress down the road sadly they are now closed and got bought out by Mercy. On their door it directed us to go to Mercy. We approached 3 unfriendly staff members who quickly tried to get rid of us by saying they had no appointments available and they would be able to get my daughter in the following day at the Springdale office which is an additional 25 mins further away from home. The lobby had maybe 2 people waiting. I would understand if they were bombarded but that was not the case. There were more staff members sitting around than patients waiting. Needless to say I was turned away and my child was not seen.

I came into their clinic on Sunday, 1/26. I was prescribed antiobiotics and they sent it to Harps,…read morewhich turned out to be closed. I immediately called to get it transferred to a pharmacy that was open, as I needed the antiobiotics for extreme pain I was experiencing and had been for almost a week. Come to find out they never called it into the correct pharmacy. They actually sent it twice to the one that was closed. Monday morning I am calling this urgent care along with both pharmacies where the mix up occurred. I was informed by the pharmacy that had been closed, Harps, that they had gotten my prescription called in but then the provider called to cancel it because it had presumably been "filled somewhere else". It had not. The other pharmacy, CVS, informed me that no one had called them and no information came up under my name. My prescription was now no where to be found. I called back the urgent care office to get it fixed. After almost 24 hours of not getting my prescription, they finally said they would recall it in to Harps pharmacy. After about 20 minutes I called the pharmacy to see if my prescription was in, and it had in fact not even been called in. About an hour later I call the urgent care office again. Still had yet to be called in. I persisted that they do so, but they were "so busy" and could not give me a time that they would be able to get it in. I even had my boyfriend call with similar results; no one had called it in and there was no hint as to when I was going to receive my prescription. I have been in excruciating pain and this antibiotic is the only thing that will help. Over the counter pain relievers like ibuprofen have not helped at all, so I needed something prescribed by a doctor. As of right now I still have not heard back and it still has yet to be called in. You would think that a medical provider would be more apt to fixing their own mistakes and making sure a client gets the medicine they need, but that was not the case here. I was not taken care of or helped at all, and because of their mistake in the first place I was inhibited from getting the medication I needed. I eventually had to call my doctors office at home to get them to send in a prescription for me, which they did so swiftly and promptly. I will never be returning to this urgent care again.

Doctors I have had there were fine, but the two receptionists should have been more welcoming…read more Their faces looked like they were judges or warriors who had a battle field furies. When parents take their children there, especially after a long working day, they must be stressed enough to not feel acceptable seeing two unemotional faces! Do better, girls if you guys want to have your customers! in

it does good work at keeping people healthy. but why on earth would you make patients wait so long?!read more

I just had the best experience I have ever had at a doctor's office! Dr Bracey took his time,…read morelistened to all of my concerns, and did not make me feel rushed. I brought up four issues in one appointment and Dr Bracey dealt with all of them. Compare this experience to a recent visit that I had at a different practice where the provider was an hour late to the appointment, did not resolve my concern, and only let me address one complaint because it was "only a 15 minute appointment." Dr Bracey is amazing and I highly recommend him! A++++

This place used to be so good and Dr. Bracy has been my PCP since I was a kid. It unfortunately…read moreseems PCP practice isn't much of a priority here anymore as they do cosmetics now, which is fine, if I still got the same care. Was there 4/17 for chest pain and was told I would have a test ordered. Never heard back and ended up at the hospital for the same chest pains. Called to follow up about it, as the hospital recommended, and instead got told they were still waiting on a prior authorization. Still? She then asked about a bill on the account, which I inquired about as there was a new charge on there just for being seen when I already paid my copay at the appointment, and she said must be my deductible and hung up when I didn't have it. I've also worked in medical billing and that's not quite how it works unless they somehow didn't check my deductible, which is doubtful after that. And a prior authorization does not take that long. Called my insurance and they said there was a note stating they were told no prior authorization was required on 9/8. They waited that long to try?! And still lied? Desk lady is always sweet in person but had no problem being condescending on the phone. Unfortunately will have to find a new PCP. He is very knowledgeable and would only recommend as a last resort.

Both my parents have been patients here. Multiple times. Multiple days. CCU, ICU, regular rooms,…read moreoutpatient. And I've helped them navigate the process. So this review is an outsiders perspective. There are some amazing, fabulous people working here. I'd say 97% of the people I interacted with were stellar! And I think the select few uncaring, ignorant staffers would be found anywhere - I don't know how they could eliminate all of them - but I know they try! Food in the cafeteria used to be AMAZING!! Seriously there were many time I thought I should go eat there JUST for the food. Sadly when I was there for 3 weeks in Dec 2016 the food was NOT the yumminess I remember. The sandwich bar is still good!! I especially love the pretzel bun! And they're made to order using quality ingredients. Not skimpy either - nicely done on the balance of ingredients! However the entree and sides that in the past tasted small batch homemade and nutritious (aka not fried) have become industrial, prepackaged glop and mostly fried and/or dried out. The best line was someone's comment that the roast turkey was so dried out it looked like "toast"!! Ha ha ha! Highlight - 2nd floor coffee shop!! A real espresso machine and ab fab smoothies! They also have tasty sweet treats and usually at lunch a soup (which may or may not match the cafeteria)! Speaking of coffee - some floors have free and accessible coffee, tea, ice, etc but some don't - I encourage you to walk around or ask! If you have to be in a hospital this is probably one of the best around. They have some of the BEST specialists in the entire region. I especially think the Walker Heart Institute is amazing! You'd have to go to a much larger metropolitan area to do better! Best advice - stay out of hospitals - they are not a good place to be . I'd give 5 stars for the hospital but had to drop a star for the current quality of food.

Staff is great, but their billing is absolutely awful! We tried to get costs up front, then when…read moremy husband went for his service, they completely changed his treatment to something else. Been trying to get costs since January. Got a bill in May. They couldn't give me any answer on my charges that they pretty much made up and now I am in collections for $600. WOW... I will do my darndest to NOT do business with this group again.

I'm still dealing with some issues I went to Diana Holte. The PCT was sitting on the step stool…read morerather than the chair. She just looked straight up unprofessional and looked lazy. she just acted like she didn't care. On top of that Diana Holte comes in.. looks bothered and says some health issues are just mysterious and she can't help. Made me feel bad. and the room was messy! The beds paper was all messed up. The PCT saw me look at it and she just didn't bother to change it at least. Never going back

From the owner: Advanced Health and Wellness uses up-to-date guidelines and procedures, providing quality…read morehealthcare to every patient and family member with respect, warmth, and compassion. We have dedicated our lives to healthcare and helping guide patients through the maze of challenges over the years.