I am here for a simple drug test for a new job. I have 3 days to take it and have been here all 3 days. The 1st day I came and 12:30 pm and was told it was about a 2 hr wait. The 2nd day I came at 5:30pm and was told it was 1 1/2 hr wait. So today I am the 1st person here when they open at 8am. The 1st person checked In the 1st person here, and here it is 8:40am and I STILL have not been called back. Mind u, I only need to pee in a cup. This is absolutely horrible! read more

They advertise that they are open until 8 p.m. My daughter and I arrived at 7:45 p.m. yesterday. There was one other vehicle in the parking lot. They said they were no longer taking patients. Don't advertise that you are open until 8 p.m. if you are going to refuse to see patients that arrive before 8 p.m. read more

SLOW!! Not good care!! Waist of time and money! Only one other patient in the building and still waited forever before and after. Don't ask for Dr note for school or work because that takes another 45 minutes to print! read more

I was referred to the Springdale Med Express by the Fayetteville office because they did not have an X-ray tech on staff. I was told to go the next day, which was rather inconvenient. In any case, my mom had to take my son, who was the one being, the next day to Springdale, where she checked in and sat down and waited for him to be seen. There was one person sitting in the lobby. After a while the person that was sitting in the lobby went and started chatting with somebody who was working behind the counter, as if they knew each other. My mom determined that person was a child of someone who works there. After my mom and son sat there for a while longer, more people walked in and checked in. My mom was called to the counter and told that they would have to wait until all of the new people that had just walked in were seen and then they would be called back. She was told that it was because we did not come straight over the night before from the Fayetteville office. So you punish customers by making them wait until people come and then make them wait until all of them are gone and then finally see these people who paid cash yesterday? By the way, my mom is 65 and my son is 12. Also, he had a sprain and they did not do anything for him. Is that normal? No wrap or anything. I went in to the Fayetteville office and talked to someone who was supposed to let the office manager know, but nobody has gotten back to me so this is where it's going. read more

I've lived in Springdale AR for 3 years and when I first had to pay a visit to be treated for pink eye. I experienced the best customer service, quick assistances and very Sufficient. I've paid several more visits after that (unfortunately) for Different reasons but I'm never disappointed when I leave.. They have the best staff, very friendly, very caring and understanding. I've only been to this particular Medex and will continue to keep coming to this one. Honestly I'm afraid to go anywhere else and not get the same treatment. read more

Doctor and nurse were both great! Lorri on the other hand, is awful. Very rude and unprofessional. My first and last time to go to med express because of a receptionist! Corporate will be hearing from me! read more

I can't fault them for anything. Wait time wasn't terrible and waiting room was nice. They were friendly and professional. I had a bout of strep and got my prescriptions and was on my way. read more

I have been here an hour and a half and am in a examining room still waiting to see a doctor.. I have always gotten in and out quickly. I found out the staff has been drastically cut and there is only one provider. The patients have to be triaged. My vitals were taken and then I was sent back to the waiting room until an examining room was available. I will probably go somewhere else next time. Are they preparing us for socialized medicine? Maybe just trying to increase profits? read more

I have gone personally & taken all of my family here for years. Almost always a quick in & out. If you have a pretty good idea what's going on with your ailment (sinus infection, flu swab, ear infection, etc) this is a great place to go. If you need a thorough work up, a traditional doctor's office or emergency room would be better. read more

I am not impressed at all. My husband went there for stitches. He nearly cut his finger off. It did damage to the bone and everything. Never gave him anything for the pain and my husband is tough and doesn't usually complain. Told him at 10 days they would take stitches out. At day 10 when looking at it we both thought it was to soon. He went in and he still had nerves hanging out and she was like it's ok skin will eventually grow over it. It'll be ugly but fine. He takes his bandage off this evening and the skin is literally hanging on. Now having to see if I can doctor here because he refuses to go back and let them touch his hand again. I would not go there for stitches not if you want them done right. read more

After being treated at this clinic, my whole mood has changed. Especially during this pandemic, they were able to service me immediately. They said the wait time would be around an hour and a half but I was in and out of there in 30 minutes! The staff was so incredibly nice and humorous, not to mention, the covid test isn't as scary as you think!! Highly recommended this facility with or without the pandemic. Thank you so much for all your hard work!! Definitely does not go unappreciated. read more

Took my girlfriend here because she had a horrifying experience the previous morning where she woke up unable to talk or formulate proper sentences. She's type 1 diabetic and we had a previous episode of this before it's usually caused by hypoglycemia or extreme low blood sugars. This was accompanied by an extreme headache that was what we were trying to treat. We check in at the waiting room and the girl at the front tells us she needs to sign a paper to be seen, giving them permission to charge not beyond $110 or some figure close to it, and that they would call if there was any amount needed to be paid. After it was signed we didn't wait that long to be seen. First the girl seeing us checked her blood sugars, which we could have done for free... since all diabetics normally carry glucose monitors / testing kits. Also she had come back and asked to have her urine tested for ketones which was also fine but again we were there for the headaches and trying to see if there was any way to avoid the ER as that's a huge bill before her new insurance deductible was paid. After the first younger nurse finished collecting the blood sugar and urine samples a little while went by and the nurse practitioner came in. The nurse told us that my girlfriend wasn't "properly managing" her diabetes and that she's trying to keep her out of the ER. Her blood sugars were running high because she just ate on the way to med express. So we walked in because of a problem of low blood sugars and headaches, and got transferred to the ER anyways because "there's nothing she could do there". So when we got to the ER the ER doctor said that there was nothing major going on and that he could give her a shot to help her headache. $1000 bill from a 30 minute ER visit because MedExpress couldn't do anything. Today I'm writing because MedExpress "couldn't do anything" for her yet still charged her $70+ with no prior call as promised and no mail saying they're going to charge her card after insulting her saying she doesn't take care of her diabetes which she does. She's changing insulin's, PCP's and getting into the Endo in her network. Takes time to adjust and things happen in between but paying for care is fine, absolutely, but not when they don't send an invoice or even follow up when they promise to do so. Don't go here please like the other reviews say, don't waste your time. read more

Horrible care. Went in with a sinus infection. Was told it was only a cold and given allergy medicine. (I have never had allergies) I was told if not better than just come back for free because I paid cash. I went back still with infection to get antibiotics. Had to pay again. Got treated like a crackhead looking for pills by the NP . Finally got a prescription for amoxicillin (which is all I wanted). Now got a $50 Bill in the mail. I could have gone to the ER for less. I am $290 in office charges so far. Doing all of my business with Kara's from now on. Cheaper and better service. read more

This place is a waste of money. Spent over $150 for no help, not even any medicine for the pain. Was told someone would call to set up an appointment with specialist. When no one called after a week, I called and was told because I don't have insurance maybe the doctor decided not to send the referral. The lady was very rude. I literally had to tell her that I was in pain and money was not an issue in order for her to make the appointment. Just because I don't have insurance doesn't mean you can treat me like trash. LSS: THIS PLACE IS A WASTE OF TIME ABD read more

Been here three times ... waited over 3 hours every time ... I'm not even sure you see a doctor , all three times had to go to family doctor for care... waste of freaking time read more

I was thankful to see a nice waiting room that was clean and I immediately asked the girl at the front desk if they would do bloodwork. She went back for several minutes. And informed me that they don't normally do bloodwork unless you have symptoms so I shared with her what they were and she said they would check my blood. I waited in the back and told the gal who checked me in as well and then waited for the practitioner to come into the room for a good half hour. He came in and I told him my symptoms and he informed me that they don't do blood work there. So that was a nice waste of my time and I'm sure they'll get a few bucks from billing my insurance for it. read more