DO NOT RECOMMEND! I went in the early morning hours due to extreme sickness and pain for what…read moreturned out to be the flu. Was then charged over $2,600 for a simple flu test and insurance hardly covered anything. I tried to call billing for assistance with the outrageous cost and there was no help outside of offering a payment plan or "discount." I was hardly there for 40 minutes to receive little testing. Do not go here, wait for your minor emergency care or urgent care to be seen because this feels like a scam.

I have never felt more comfortable in a time of need than right now. I'm typing this from my…read morehospital bed. Ross is an amazing person and I wish more people like him were in his line of work. I'm 44 yrs old and I have been to a hospital or two in my lifetime. Never experienced the kind of care and attention of his manor. This guy sets the bar.

I was in the behavioral health unit. Of the hospital. I would say my stay was not good at all. For…read moreme the whole time I was there I had a seizures then had a big one. I guess I was held down the lead nurse my arm All bruised up. Then they sent me to micu the one Nurse was nice. There. But the other one was very rude. The doctor At the micu was rude. Because I denied the MRI. I when home. The only people who were nice to me was Luke. , Megan, and Kathy, everyone else is stuck up.triple F for rating the food so not good not even their hamburgers. This place needs to learn how to cook.

Terrible care while here, "full rooms you can go wait in the lobby after being triaged" they took…read morethe IV rack from the room for some other room because they're so unprepared. Attending doctor wouldn't allow prescribed medicine from a specialist because "I won't prescribe drugs" worst visit here ever! You'd think med school would have taught them something. Staff came in to start an IV and just stared where missing equipment was and left.

Both my parents have been patients here. Multiple times. Multiple days. CCU, ICU, regular rooms,…read moreoutpatient. And I've helped them navigate the process. So this review is an outsiders perspective. There are some amazing, fabulous people working here. I'd say 97% of the people I interacted with were stellar! And I think the select few uncaring, ignorant staffers would be found anywhere - I don't know how they could eliminate all of them - but I know they try! Food in the cafeteria used to be AMAZING!! Seriously there were many time I thought I should go eat there JUST for the food. Sadly when I was there for 3 weeks in Dec 2016 the food was NOT the yumminess I remember. The sandwich bar is still good!! I especially love the pretzel bun! And they're made to order using quality ingredients. Not skimpy either - nicely done on the balance of ingredients! However the entree and sides that in the past tasted small batch homemade and nutritious (aka not fried) have become industrial, prepackaged glop and mostly fried and/or dried out. The best line was someone's comment that the roast turkey was so dried out it looked like "toast"!! Ha ha ha! Highlight - 2nd floor coffee shop!! A real espresso machine and ab fab smoothies! They also have tasty sweet treats and usually at lunch a soup (which may or may not match the cafeteria)! Speaking of coffee - some floors have free and accessible coffee, tea, ice, etc but some don't - I encourage you to walk around or ask! If you have to be in a hospital this is probably one of the best around. They have some of the BEST specialists in the entire region. I especially think the Walker Heart Institute is amazing! You'd have to go to a much larger metropolitan area to do better! Best advice - stay out of hospitals - they are not a good place to be . I'd give 5 stars for the hospital but had to drop a star for the current quality of food.

Terrible that a patient room is in this shape. Furniture torn and dirt everywhere. Supposed to be…read moreclean and we'll maintained .

Don't believe them when you are told "we spoke to your insurance and this is your portion for the…read moreprocedure". You'll get billed for contracted dr to read a report, but won't be told. You'll get another bill months later with no explanation of what it's for. Too bad NW Arkansas only has Mercy and the other one that's even worse, NW Arkansas Medical.

SLEEP STUDY OVERNIGHT.. Be careful. I had an overnight sleep study done August 2023 and got bug…read morebites. I am beyond mad. I respond to a review request two days later and let them know. less than 30 minutes later I got a call from Mercy. still waiting for an update from them. Run Run Run. .. This place does not care about the patient,, Only how they can continue to overbill!!!!

This hospital does an excellent job of caring for children. We have utilized it several times for…read morethe emergency room and we have also had one of our children. Have a procedure here. The rooms and all of the hospital are brightly, decorated to attract children and cause them to want to be here. The staff are extremely friendly, very thoughtful, very supportive and encouraging and extremely proficient in their jobs. We are grateful to have a world-class facility so close to our home and our children can use.

My son was life flighted for a level 5 spleen laceration. The nurses and surgery team were great…read more Parent "beds" were like rocks. Could have been informed the tablet was for patient's entertainment before the last day, but I won't hold it against them. Brea, on 3d was very patient with my needy, button pressing son. Thank you, Brea!

The medical care provided at this facility tops the quality of care given to me from the VA…read morehospital, by far. It's taken me a while to get used to this southern hospitality from the doctors and nurses here. I have received care from Northwest as well as Washington regional. And none of them come close to the positive experiences I've had here at Mercy. 5 stars all around

Dr. Donell was my daughters Doctor and every time she is sick he never has openings for her this…read moretime of year RSV is going around and my daughter just turned 1 and just started at a new school, there's been 5 cases of RSV and Dr. Donell still didn't make time or effort to see my daughter. Because of the of inconveniences Dr. Donell we decided to switch my daughters primary care doctor. If there was a option to rate half a star I would

I had to go to the emergency room Wednesday for 2nd degree burns and laceration on my right hand…read more Injuries were from fighting a brush fire on my property. My wounds were basically rinsed off with a bottle of sterile water. No antiseptic or anti bacterial products were used and I left with blood dried between my fingers. My hand wound was glued shut as is and I was prescribed a pain killer. After 2+ hours, I was released only after a reluctant nurse wound some gauze around my leg burn and didn't use the tape she had to secure it but tucked it in the top of the dressing. Definitely not professional. I believe this service level could be due to my Medicare Insurance status... Overall experience was pretty poor. I did reach out to see if there was any warranty on their work.

Very respectful and professional. The way a business should be run! Everyone was so nice and…read morefriendly

This regards my treatment at the hands of Dr. Shefa Rahman, as well as information for Erin Melton…read more If I had the funds, I'd sue this organization for medical malpractice. In the meantime, I'm finally trying to figure out who to report my experience to. I was an inpatient of his in Springwoods during October 2024. I was officially diagnosed with Multiple Sclerosis after leaving. I need a refund.

Fuck this place. Someone I know was sent here at the age of 12!!!!!!!!! Most of the caregivers were…read morefine except this one nurse who inappropriately touched an 11 year old and a 13 year old. He was not allowed to go outside for the time he was at Springwoods Hospital. It is unclear why a 12 year old was not allowed to go outside when the outside area was fenced, gated, and guarded. Do not go here or send a loved one here because it will traumatize you and this place is shitty. Legal actions need to be taken against this hospital immediately.

I was going in and out of cautioness . I had IV in my arm they didn't give me anything for the pain…read moreI was in they did two CT scans and I MRI the MRI found I had seizure activity and one nice doctor said I had a mini stroke. Then I guess there was a shift change and that's when a rude doctor came in said oh you just only had a mini stroke you'll be fine and then I left I would think they would have kept me 24/7 on hold. Just because I had a mini stroke I was stuttering plus going in and out unconsciousness. What's my blood pressure was going up and down but they released me anyway can you say lawsuit.

I recently went to the Emergency Room. Today I looked at my insurance statement and they warned me…read morethat I was over billed. The emergency room services listed do not match the amount billed and it is not the correct billing code. The services I received were poor.