I have never felt more comfortable in a time of need than right now. I'm typing this from my…read morehospital bed. Ross is an amazing person and I wish more people like him were in his line of work. I'm 44 yrs old and I have been to a hospital or two in my lifetime. Never experienced the kind of care and attention of his manor. This guy sets the bar.

Whoever answers the phone on the night shift is truly awful. Literally the most inconsiderate and…read moreunhelpful person. She hung up on me at one point and I had to call back. We wound up going to Washington regional and were well taken care of. Would not recommend this place.

I was in the behavioral health unit. Of the hospital. I would say my stay was not good at all. For…read moreme the whole time I was there I had a seizures then had a big one. I guess I was held down the lead nurse my arm All bruised up. Then they sent me to micu the one Nurse was nice. There. But the other one was very rude. The doctor At the micu was rude. Because I denied the MRI. I when home. The only people who were nice to me was Luke. , Megan, and Kathy, everyone else is stuck up.triple F for rating the food so not good not even their hamburgers. This place needs to learn how to cook.

Terrible care while here, "full rooms you can go wait in the lobby after being triaged" they took…read morethe IV rack from the room for some other room because they're so unprepared. Attending doctor wouldn't allow prescribed medicine from a specialist because "I won't prescribe drugs" worst visit here ever! You'd think med school would have taught them something. Staff came in to start an IV and just stared where missing equipment was and left.

Both my parents have been patients here. Multiple times. Multiple days. CCU, ICU, regular rooms,…read moreoutpatient. And I've helped them navigate the process. So this review is an outsiders perspective. There are some amazing, fabulous people working here. I'd say 97% of the people I interacted with were stellar! And I think the select few uncaring, ignorant staffers would be found anywhere - I don't know how they could eliminate all of them - but I know they try! Food in the cafeteria used to be AMAZING!! Seriously there were many time I thought I should go eat there JUST for the food. Sadly when I was there for 3 weeks in Dec 2016 the food was NOT the yumminess I remember. The sandwich bar is still good!! I especially love the pretzel bun! And they're made to order using quality ingredients. Not skimpy either - nicely done on the balance of ingredients! However the entree and sides that in the past tasted small batch homemade and nutritious (aka not fried) have become industrial, prepackaged glop and mostly fried and/or dried out. The best line was someone's comment that the roast turkey was so dried out it looked like "toast"!! Ha ha ha! Highlight - 2nd floor coffee shop!! A real espresso machine and ab fab smoothies! They also have tasty sweet treats and usually at lunch a soup (which may or may not match the cafeteria)! Speaking of coffee - some floors have free and accessible coffee, tea, ice, etc but some don't - I encourage you to walk around or ask! If you have to be in a hospital this is probably one of the best around. They have some of the BEST specialists in the entire region. I especially think the Walker Heart Institute is amazing! You'd have to go to a much larger metropolitan area to do better! Best advice - stay out of hospitals - they are not a good place to be . I'd give 5 stars for the hospital but had to drop a star for the current quality of food.

Emergency room is terrible! Couldn't hit a vein to save their lives! Not timely service. Drs…read moreand nurses aren't on same page!

Staff and front desk was very rude!! The lobby was full of people needing attention and all they…read morewere doing was eating and flirting with security!!! Not very professional if you ask me!! Someone needs to do a walk-in!!!

Don't believe them when you are told "we spoke to your insurance and this is your portion for the…read moreprocedure". You'll get billed for contracted dr to read a report, but won't be told. You'll get another bill months later with no explanation of what it's for. Too bad NW Arkansas only has Mercy and the other one that's even worse, NW Arkansas Medical.

This hospital does an excellent job of caring for children. We have utilized it several times for…read morethe emergency room and we have also had one of our children. Have a procedure here. The rooms and all of the hospital are brightly, decorated to attract children and cause them to want to be here. The staff are extremely friendly, very thoughtful, very supportive and encouraging and extremely proficient in their jobs. We are grateful to have a world-class facility so close to our home and our children can use.

I am a pediatric RN and I DO NOT RECOMMEND THIS HOSPITAL!!! I have been stuck with a large bill for…read moretests we did not need, and I was refused the needed treatment for my daughter. I'm having to pay, but instead of treating my daughter, the doctor unprofessionally cried and said she had a hard day and walked out of the room when she didn't want to answer my questions. Fortunately, we found alternative treatment options that gave the care my daughter needed. Dr. Lydia Washer had incorrect information about basic disease processes and did not want to ask for a second opinion. When she had no explanation for my daughter's concerning symptoms, I began to ask her questions. At that point Dr. Washer was completely unprofessional. She began to cry and say she had had a really hard day. She then abruptly walked out of the room and discharged us minutes later without answering my questions or giving any explanation for very concerning symptoms. Had we left and not sought alternative care there could have been a very different outcome. I WOULD NOT TRUST ACHNW WITH THE CARE OF YOUR CHILDREN!!!! I have heard too many stories like my own.

Not sure why overall they function this way but I chose someone as my PCP online, saw them for a…read morevisit. But when I use my online portal someone else is added as my PCP, person I saw is just listed as an option to see them in general, I get communication from another unrelated nurse about my care whom is not anyone I have spoken to. It makes me feel like they actually care very little about their patients.

Went to the ER- waited 7 hours and never saw a doctor, cleanliness was awful, nursing staff in the…read moreadmitting office very unfriendly. They were very busy but were not moving patients through. One young family had been there for almost 12 hours and was still waiting when we decided to walk out. Appears to be very mismanaged.

I had to go to the emergency room Wednesday for 2nd degree burns and laceration on my right hand…read more Injuries were from fighting a brush fire on my property. My wounds were basically rinsed off with a bottle of sterile water. No antiseptic or anti bacterial products were used and I left with blood dried between my fingers. My hand wound was glued shut as is and I was prescribed a pain killer. After 2+ hours, I was released only after a reluctant nurse wound some gauze around my leg burn and didn't use the tape she had to secure it but tucked it in the top of the dressing. Definitely not professional. I believe this service level could be due to my Medicare Insurance status... Overall experience was pretty poor. I did reach out to see if there was any warranty on their work.

Very respectful and professional. The way a business should be run! Everyone was so nice and…read morefriendly

This regards my treatment at the hands of Dr. Shefa Rahman, as well as information for Erin Melton…read more If I had the funds, I'd sue this organization for medical malpractice. In the meantime, I'm finally trying to figure out who to report my experience to. I was an inpatient of his in Springwoods during October 2024. I was officially diagnosed with Multiple Sclerosis after leaving. I need a refund.

Fuck this place. Someone I know was sent here at the age of 12!!!!!!!!! Most of the caregivers were…read morefine except this one nurse who inappropriately touched an 11 year old and a 13 year old. He was not allowed to go outside for the time he was at Springwoods Hospital. It is unclear why a 12 year old was not allowed to go outside when the outside area was fenced, gated, and guarded. Do not go here or send a loved one here because it will traumatize you and this place is shitty. Legal actions need to be taken against this hospital immediately.

Went through a lot a lot of pain in the middle of the night. I was looking for somewhere to go and…read moreI came across some reviews on Washington regional. The reviews were pretty bad and they had me a little skeptical about coming in and getting checked out. It was my last resort so I went anyway. When I came the staff was very friendly and helpful. Nothing like they said online! They got me in and out as soon as possible and even though it was late they did their best to help me. Great service, great people!

my son went to their clinic with a fever, and mostly cold like symptoms…read more they did a covid test, strep test, and a flu test. all returned negative. they said he was on the end of whatever was going on but gave him amoxicillin. three days later he was still running a high fever, and now his throat is swollen and he can't really swallow anything. he returned and they repeate the tests and took bl to test for mono. all negative. they said go to the emergency room now cause we can help you. At the emergency room they did act scan of his throat and said yes it's very swollen (duh), asked them to look for pneumonia. every looked fine they said. gave him a prescription for another antibiotic and a steroid for the swelling. no one ever looked in his throat, nor took his temperature, no one had any answers for why he is running a fever. said thats All they could do. Not figu anything out just a guessing game. What the hell is a hospital, especially an emergency room for? I could guess just as well as them. I just don't understand what has happened to the medical system and the "healthcare" givers since the pandemic. it's as if they have all become stupid. Never going back to this hospital again