Terrible service. We found this vendor through Home Depot, and will never use them again, and do…read moreNOT recommend this service.
Moving in to a new home, and scheduled a "deep clean." We have a pet sensitive to chemicals, so we figured that might as well just have a professional come in and sanitize/scrub the home before we got there. $350/hour for the first 4 hours, followed by $80/hour every subsequent hour. 3BD-1.5BA Dining, and Kitchen. Eddie sold the service as "we do everything," just sign the quote so we can schedule. Signed the quote, and got their arrival time. Day prior, at 9PM, I needed to call him to confirm a time frame, since he did not. The time frame was completely changed from what was quoted 4 days prior. Arrival window was now 12:00-12:30, but the team didn't arrive 'til after 2PM, with no notice from Eddie, until I called and asked where they were.
The team started upstairs and worked their way down. They were quite slow, but were chugging along, so I didn't say anything; the home was quite dirty. They spent about 4 hours on the second floor bathroom and two bedrooms, and then sped through the first floor in just over an hour. When they left, we inspected their work. The appliances, inside of closets, cabinets, or floor mop were not completed. Eddie said that this was because it was not selected in the quote that I signed- despite explicitly explaining that we needed a full inside and out clean. Team left at about 7:00, 5 hours.
In addition to not doing the above, the team missed large areas of the kitchen, didn't clean the floors, and barely wiped down the outside of cabinets. Eddie was notified and came out the next day at no charge to inspect the work, said they didn't do a good job, dusted a bit, and left. He left his mess on the floor and didn't bother sweeping or mopping after himself.
The receipt came along with the credit card charge, and we were over charged by an hour, and Eddie did not respond to my request for a refund for this phantom hour. As we continued to move through our home, we have to clean what this vendor did not. Floors were filthy, cabinets not cleaned, and just overall bad service. This was a quick way to lose $600, and I still have to clean my damn house myself.
