I'm FUMING!!!! Two days ago (Saturday) I bought a navy blue warm-up jacket for work. I'm one of those people who doesn't like to wash stuff before they wear it because it doesn't look as good after, so I didn't wash any of the 7 items I purchased on from this store on Saturday for my very first day of work on Monday. Now, mind you when I was in the store on Saturday I literally tried on about 30 different items until I found ones I thought were just right, so I wasn't paying attention to tiny little details - I just wanted to find a uniform combination that looked good. Ok, so I find everything I need and I walk up to the counter. The girl starts to check me out and notices that there is no tag or security button on my jacket, so she puts "no tag" on the receipt in case I want to return it. The stuff I bought sat in the bag until Sunday night when I figured I should pull them out because I work the next morning. I put them on my chair and they sit there over night until I get ready for work. I put my pants and top on and then finally the warm-up jacket. This being my very first day of being a nurse I was excited so I started taking pictures of myself in the mirror doing a bunch of different poses. In doing so, I realized that when I reach my arms up a certain way that the sleeves are just way too short and my back is a little too broad for the jacket. I then take it off, sit it on my chair, and tell myself I'll just deal with it later because I had to leave for work. I come home from work, pick up the jacket and the receipt, and the Redbox movie I have to return too.
I go to Affordable Uniforms, find the size I want to exchange my current jacket with and go up to the front desk. Immediately I see the girl inspecting the jacket with a curious face so in my mind I'm like "you have got to be kidding me". She asks me if I've washed the jacket and I say no. She then points out TWO different stains and tells me the sleeve cuffs are frayed. I see the stains and the frayed cuffs...something I did not think to look at since I thought that when I purchase something it would come without flaws. I proceed to tell her that I did not wash it, and I did not wear it for more than a couple of minutes until I realized it did not fit properly. She implies that I'm lying and tells me that she can't exchange it because they can't resell it in that condition. In my head I'm thinking "UM I BOUGHT IT IN THIS CONDITION SO OBVIOUSLY YOU CAN". She tells me she's going to try to get the stains out so she goes in the back for about 10 minutes. She comes out and tells me she got one of the stains out but not the other. Hmmm a weird green stain that won't come out? Even IF I did wear it today, which I didn't, all I ate today was a banana. Bananas don't drip! I continue to tell her that I bought this thing 2 days ago, I didn't wash it, I didn't wear it! She told me that I must've washed it because when you wash clothing the little hole from the security button that wasn't on my jacket goes away. I'm 100% sure there was no security button but they insisted it was. Neither of them were even there. I kept telling them over and over that I didn't do anything with this jacket but they told me that I did. They told me I was lying.
If I was lying do you think I'd be sitting here writing this long ass letter explaining myself? I stood there baffled by the absolutely appalling customer service and over the fact that I got royally SCREWED by this company. The entire time I was there I kept thinking to myself that this has to be a f@cking joke. I'm so angry and you can bet your butt that I will NEVER shop here again. I'll definitely be taking this to the higher ups as well. This is absolutely ridiculous that I got called a liar over something that isn't true. If I did something I own up to it. Do you think if I had frayed the cuffs and stained the jacket Id be trying to return it?! No way!!!! I'd have to be an idiot. I had no idea there was anything wrong with that jacket when I bought and when I returned it. I mean I just spent $115 in there on Saturday! Treat your customers better, Jesus Christ. read more